Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Thank you
Rated 5 stars out of 5
by Jessica - Posted on 01 April 2024
I would like to say thank you for the treatment and the care they gave to my daughter in the emergency room and ward E 38 on Sunday Easter. The staff was caring and friendly and they work fast to make her feel better. Thank you for your help.
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 05 April 2024
Dear Jessica Thank you for sharing this, we are so pleased to hear how all the staff in the Emergency Department and on the ward worked to help your daughter feel better, we will make sure they know how grateful you are.
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Review titled A credit to the health service
Rated 5 stars out of 5
by Lynn - Posted on 20 March 2024
My elderly mum, who has advanced dementia, has just spent a week at the hospital. From admission into the isolation wing of the Emergency department, then onto ward d57, and finally onto b47 where she spent most of her stay, she was treated with dignity and respect. I want to give a special mention to Ward b47 where it is clear how well trained staff are in understanding the needs of elderly people with dementia. I saw nothing but kindness, patience and genuine affection from staff towards my mum, during the time she was on the ward. This considerably alleviated my anxiety about her being in an unfamiliar place for several days. Communication and information from the medical teams was really good and nothing was too much trouble for the nursing and auxiliary health care assistant team. Despite the pressures that we all know the health service is under. A really wonderful ward. Thank you.
Visited Geriatric Medicine on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 20 March 2024
Dear Lynn, Thank you for taking the time to review your mum’s recent stay within our hospitals we are so pleased to hear that the care she was given throughout her stay was so well received and that the communication between yourselves and the wards was maintained at all times. I will pass this compliment on to the ward managers of all of the departments that you have mentioned in your comments above so that it can be shared with the teams. Kind regards Kelly - patient experience officer
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Review titled Fantastic care and treatment
Rated 5 stars out of 5
by Dawn - Posted on 26 March 2024
I arrived with chest pain. Was quickly assessed and monitored. Then seen by a doctor for more tests and exams followed by fast treatment. Even though it was extremely busy, Everyone that saw to me was caring and took the time to explain what was happening and what they were doing. Putting my mind at ease during a very scary time. Amazing team from the moment I walked in. Can't thank them all enough
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 28 March 2024
Dear Dawn Thank you for sharing your patient experience within our hospitals I will pass your kind compliment onto the manager of the A&E department now and she will share this with the team. Kind regards Kelly - patient experience officer
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Review titled Not happ
Rated 3 stars out of 5
by Anonymous - Posted on 16 March 2024
I had a really bad nose bleed on the 8th March I went to the qmc and after being there all day saw a really nice I think was a consultant who sorted me out she explained things and was really concerned she said I will get a phone call to make an appointment I got an appointment on the15th March at 10 30am there were very people waiting i got called in at about 11 15am to whitch I was asked why are you here from then on I was made to feel I was wasting her time
Visited Ear, Nose & Throat on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Dear Patient Thankyou for sharing your experience of our services. We are sorry to hear that you felt it was unsatisfactory and that you were made to feel this way. Please contact us via the email address PALS@nuh.nhs.uk where we can liaise directly with the department on your behalf and ensure that this doesn't happen again. Kind regards, Kelly - Patient experience officer.
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Review titled brillant service
Rated 5 stars out of 5
by chris - Posted on 03 March 2024
had ambulance for a bad chest the crew were vary reassuring about my symptoms had a bit of a wait after booking in then tests were done doctor was very helpful and explained everything coffee was abit rubbish but what a brilliant service i was given thank you
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Hi Chris, Thank you for your kind words. We hope you’re feeling better, and we’ll pass your great feedback on to the Emergency Department team. (We’re sorry to hear the coffee wasn’t great, hopefully that was a one-off). Kind regards Andrew
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Review titled Fantastic maternity and Labour Unit
Rated 5 stars out of 5
by Chloe - Posted on 24 April 2024
All staff in the Maternity Unit at QMC have been fantastic! I have had both children here and both times I have been looked after so very well. From the Fetal Medicine department, all the way through to the labour unit/ theatre unit. They looked after me through my pregnancy and kept a close eye on my little one. They were extremely thorough with their examinations and ensured myself and my baby had the best care possible. They took immediate action when my little one decided to be awkward at birth and safely delivered both my boys into this world. I can’t thank all staff enough for the care they have provided myself and my boys at QMC both times (2021 & 2024). 5* experienc!!
Visited Maternity services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 26 April 2024
Dear Chloe, Thank you for sharing your experience as a patient within our hospitals. We are so pleased to hear that you found our services to have met your needs and that both yourself and your babies felt well cared for and supported. I will of course pass this feedback onto the matron of the maternity unit in order for this to be shared with the team. May we take this opportunity to congratulate you on your new addition. Kind regards, Kelly – patient experience officer
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Review titled Amazing services
Rated 5 stars out of 5
by Mike - Posted on 28 March 2024
A very helpful and caring nursing staff Doctors fantastic Support given to my wife above and beyond Thank you all at A&E
Visited Accident and emergency services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 April 2024
Dear Mike, Thank you for leaving a review of your wife’s recent experience of our A&E department. I will pass your compliment on to the department managers now to share with the team, may we take this opportunity to wish your wife a speedy recovery. Kind regards, Kelly - Patient and experience officer If you, a relative or a friend has received great care at one of our hospitals, you can nominate a staff member or team for a People First Recognition Award. Find out more at https://www.nuh.nhs.uk/awards
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Review titled Endoscopy dept
Rated 1 star out of 5
by Anonymous - Posted on 04 March 2024
Disgusted with the staff hurt me to say it was still waiting two hours twenty minutes passed my appointment time when a nurse was finally found she said she thought I was waiting to collect someone 🤬🤬🤬🤬🤬
Visited Gastrointestinal and Liver services on March 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Thank you for your feedback. We’re very sorry for any long wait or communication problems that you experienced when attending your endoscopy appointment. We will share this comment with the team there so they can be aware of your experience and learn from this. Kind regards Andrew - patient experience officer
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Review titled Excellent staff
Rated 5 stars out of 5
by Anonymous - Posted on 17 February 2024
Professional and warm reception. Initial assessment was reassuring, clear and friendly. Actual treatment was led by clearly experienced nurse practitioner who guided a less experienced colleague. I would doubtless have had to wait far longer had I needed to see a doctor, but that was not necessary on this occasion. I’m thankful for the quality of the service provided.
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 April 2024
Dear Patient, Thank you very much for sharing your patient experience of our hospitals. If you would like me to share your comments with a specific department or member of staff please let me know by contacting me at QMCPET@nuh.nhs.uk where I can take those details confidentially and pass them on. Kind regards, Kelly - Patient experience officer
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Review titled monthly eye check ups
Rated 5 stars out of 5
by Julia Gibb - Posted on 10 February 2024
I have recently been diagnosed with myopic macular degeneration, I am so impressed with the care I have received. A course of 3 injections have helped slow down the progression of the disease and now I go for monthly eye scans. Lovely staff
Visited Ophthalmology on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 18 March 2024
Hi Julia Many thanks for getting in touch and sharing your review with us of our eye department The staff in ophthalmology are always working hard to ensure that you receive the best care so they will be delighted to hear that you feel this way. I will pass your comments on to the department manager and ensure that this feedback is shared with the team Kind regards Kelly – Patient experience officer
Information supplied by Nottingham University Hospitals NHS Trust