Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Derby Road, Nottingham, Nottinghamshire, NG7 2UHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Help others by sharing your thoughts and experiences about Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus.
Reviews
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Review titled Excellent emergency treatment
Rated 5 stars out of 5
by Anonymous - Posted on 18 February 2024
I came in on Saturday morning with possible symptoms of a mini-stroke. Triaged, CT Scan, ECG, blood work, two meetings with emergency doctor, one with stroke consultant, and out in less than 4 hours. I understand that there is great pressure on the service, and that sometimes treatment is delayed or possibly compromised, but I suspect that in most cases patients receive the same exemplary care that I did. I am very grateful to you.
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 February 2024
Dear patient, Thank you for leaving this feedback regarding your recent experience in our emergency department. We were pleased to hear that you got all of the help you needed at the right time and that you found the service to be exemplary. I will now share this feedback with the management of the emergency department so that it may be shared with the teams involved in looking after you. Kind regards Kelly - Patient experience officer
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Review titled A & E for cut hand
Rated 5 stars out of 5
by Bettina - Posted on 26 February 2024
Every member of staff (receptionist, nurses, radiographer) I had to speak with and who helped me were very professional, friendly, concerned. Super staff! *****
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 April 2024
Dear Bettina Thank you for reviewing our services. We are pleased to hear that you are feeling much better and got the care that you needed for your cut hand. I will of course pass your kind comments on to the matron of the department and this will be shared with those involved in your care. Kind regards Kelly - Patient experience officer
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Review titled A & E cut hand
Rated 5 stars out of 5
by Bettina - Posted on 26 February 2024
Left a review approx half hour earlier and forgot to mention that the medical student who did the actual stitching was as professional etc as the nurses and radiographer. *****
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 08 August 2024
Thank you for your feedback please be assured this was passed on to the correct department along with your previous feedback. Best wishes, The Patient experience team for Nottingham university hospitals.
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Review titled Amazing
Rated 5 stars out of 5
by ianwindley - Posted on 18 February 2024
I had cochlear implant surgery ,the surgeon and the staff around me were absolutely amazing,I had everything explained to me before the procedure what was going to happen as couldn't have general anesthesia I had to have it done under local ,the surgeon was very understanding and did everything possible for me the theatre team made me very comfortable as I was very nervous, I couldn't ask for better a Big Thankyou to everyone involved that day.
Visited Ear, Nose & Throat on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 19 February 2024
Dear Ian Thank you for sharing your patient journey with us. Surgery can be daunting especially when you know you will be awake for this and are not too sure what to expect. Sharing your experience like this will help others to know that they are in good hands and that they can be reassured when facing the same procedure themselves. I am so pleased that all went well for you and hope you get to fully experience the benefits of this soon, we would like to take this opportunity to wish you a speedy recovery. Kind regards Kelly – Patient experience officer
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Review titled Poor communication, uncontactable
Rated 1 star out of 5
by Anonymous - Posted on 23 February 2024
I have been booked in for the wrong consultant or wrong treatment by the hospital twice, and could only find out after 1 or 2 hour waits in waiting room, taking a day off work and having to be driven there, to be told they need to rebook. Terrible communication skills, even after asking for more information I have been left feeling unhelped and unanswered, at one point the consultant was 40 minutes late arriving to the hospital and then had another patient in the room whilst speaking to me. Now I can’t get through on the phones to try and book the appointment, have left several messages with no contact back and the mainline for the hospital just transfer me to the line that doesn’t accept my call. Absolutely awful experience and no idea how to resolve.
Visited Ophthalmology on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 April 2024
Dear patient We were sorry to hear that you have been having problems with your appointments, this is not the experience we would want you to receive nor the service you can expect from our trust. Please contact us at PALS@nuh.nhs.uk as soon as you can so that we can try to resolve this issue on your behalf and look into the issues you have raised. Kind regards Kelly - Patient experience officer
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Review titled Excellent Service
Rated 5 stars out of 5
by Michelle Brown - Posted on 23 February 2024
Well I was admitted via the emergency walk in centre. For vaginal bleeding . I cannot express how wonderful and caring all the staff were. To say the hospital was very busy the care and attention I got was faultless. Even if I’d of paid private I don’t think I would have got better care. They were so through with me . I know there’s a lot of folk moaning about our NHS at the moment , but I must have to say I’m truly happy and satisfied with all the care and service I received today. Thank you to all the lovely staff for your help today, wish I had all your names to mention as I most certainly would. X
Visited Accident and emergency services on February 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 15 April 2024
Dear Michelle Thank you so much for this heartfelt review, we hope that you are feeling much better now and are pleased to hear that you found our services to be so good. The staff in our A&E department work tirelessly to try and always provide the best care that they can when you need it and it sounds like that’s exactly what you have experienced. I will ensure that this review is sent to the matron of A&E and shared with the team who looked after you Kind regards Kelly – patient experience officer
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Review titled Above and beyond a23
Rated 5 stars out of 5
by Chantelle Waddilove - Posted on 19 January 2024
A huge thank you to the outstanding team of nurses and doctors who work tirelessly to meet the needs of women on this ward. From start to finish I was treated with care, understanding and patience. The nurse who cared for me on this date deserves an award. Her proficiency is beyond what I could had asked for. Medication on time and the right amount (she made sure) personalised care, food, blankets, pillow cases. She was incredible. Thank you!
Visited Gynaecology on January 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 22 January 2024
Dear Chantelle, thank you for this lovely feedback. Your message of thanks shows clearly how much the care and support you received meant to you, and we will be glad to share your words with the team on A23 and let them know.
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Review titled Amazing
Rated 5 stars out of 5
by Anonymous - Posted on 31 January 2024
Everyone caring for me took the time to listen. They went above when my GP would not listen even when they was being shouted out but silly people they all still stayed positive in the work they do amazing hospital
Visited Accident and emergency services on January 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 February 2024
Dear patient, Thank you for writing such positive feedback regarding your experience in our hospitals. I am so pleased to hear that you got the care you needed and that you felt listened to. If you would like us to pass on any information to a specific department or staff member please contact us at qmcpet@nuh.nhs.uk Kind regards, Kelly – Patient experience officer.
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Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 14 January 2024
Was so impressed with the care my husband received. Long waits are to be expected and Staff are very busy but they took time to answer questions and keep us informed of progress with tests and results. A big thank you to all the Staff.
Visited Accident and emergency services on January 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 17 January 2024
Dear Patient, Thank you for taking the time to leave us such kind feedback regarding your experience of our hospitals. If you would like us to send these comments directly to a specific department please email us at qmcpet@nuh.nhs.uk where we can obtain more details. Kind regards, Kelly – patient experience officer
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Review titled Great staff and department
Rated 5 stars out of 5
by Anonymous - Posted on 26 January 2024
My 19 year old daughter went to her GP who advised A&E at QMC we went on a Friday afternoon. Could not have had more attentive and kind staff, who were all obviously very busy. You were never made to feel that you were in the way taking up time, with what turned out to be the flu. Amazing service. Thank you
Visited Accident and emergency services on January 2024
Review titled Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus
Replied on 02 February 2024
Dear Patient, Thank you so much for this fantastic feedback, the staff in A&E work tirelessly to ensure you get the care that you need and I will of course pass this on to the manager of the department now. They will be so pleased to hear that you were happy with your daughters care. May we take this opportunity to wish your daughter a speedy recovery. Kind regards, Kelly – Patient experience officer.
Information supplied by Nottingham University Hospitals NHS Trust