Oaklands Hospital
19 Lancaster Road, Salford, Greater Manchester, M6 8AQContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Poor performance and follow up
by Anonymous - Posted on 02 November 2024
After a middling experience to have a circumcision, the after care was woeful. 4 days after surgery I was back to ask about an issue of the wound healing itself to part of my skin, making things difficult. This was dismissed and the staff seemed to think I was worried about how it looked. I tried to reaffirm it was the healing process and the eventual outcome that I was worried about, not appearance, but this never seemed to sink in. At the same time the staff would tell me I was incorrect about what was happening and that everything appeared fine. They were concerned with a lump of flesh and had an appointment set up for this to be removed. When I turned up for this appointment, nobody had a clue what I was talking about, and after trying to convince them what was happening I left without any procedure taking place. I saw a different surgeon/consultant to the one who operated on me and he told me that he would have warned me about the issue I was having (I had not been warned about this) and may have done things differently. He also noted that he was concerned with how my penis looked, but that he could "not really comment" as it was down to the original surgeon to decide what was best. By the time I did finally get my follow-up with the original surgeon I was so stressed about the state of my penis that I did not get to ask many questions I needed to, he never mentioned any concerns with the outcome, saying he thought it looked fine. This despite the fact I cannot achieve a proper erection without bleeding or pain, and my urine flow is much slower than before the operation. I was given a few options, one was to do nothing, or maybe use some ointment (not clear if this was meant to remove the skin lump, stop the bleeding and pain or stop the skin having healed incorrectly). The option I took was the one that hopefully (!) gets me to see a plastic surgeon, who can correct the mess that has been made of me. I hope to never have to endure another visit to this excuse of a hospital ever again.
Visited Urology on September 2024
Oaklands Hospital has not yet replied.
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Review titled Really good experience
Rated 5 stars out of 5
by Eric - Posted on 27 July 2024
Everything dealt with very timely, on schedule, robust operation from the full team. Only thing I found disappointing there was no where to relax and no onsite cafe / restaurant which I've never found at a private hospital.
Visited General Surgery on July 2024
Review titled Oaklands Hospital
Replied on 30 July 2024
Thank you for taking the time to leave your feedback; it is much appreciated. Unfortunately the hospital does not have the capacity to house a cafe or a restaurant, however, there are drinks machines on site around the hospital. Kind regards Kath Fishwick PA to Hospital Director.
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Review titled Poor practice
Rated 1 star out of 5
by Anonymous - Posted on 10 June 2024
Referred for a Dexa bone scan by my GP. First appointment was cancelled 2 hours and 37 minutes before due to the scan machine being broken. Rescheduled for today so I checked my emails, my sms, my missed calls and my voicemail and nothing from the hospital saying it was cancelled again so I arrived for my appointment. I was booked in at reception and told to go to radiology waiting room which I did. I sat there a while then heard another patient being told to knock on a door in the waiting area. I then did the same only to be told the clinic was cancelled due to an unexpected absence of the only person they have at The Oaklands who can work that machine. I was told the machine operator could be off for some time and that they had tried to call me several times this morning. I had my phone log as evidence that nothing had been received. The main entrance receptionist clearly wasn’t aware it was cancelled either and non of my other contact methods had been used. On reading other reviews it seems I am not unusual and the reason today was cancelled is also mentioned previously. This shows to me that private hospitals are failing also.
Visited Orthopaedics on June 2024
Oaklands Hospital has not yet replied.
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Review titled Excellent
Rated 5 stars out of 5
by Joanne Holt - Posted on 09 May 2024
I needed to have my gall bladder removed and from the moment check in was very easy, each nurse, anesthetist and surgeon all came and explained what would be happening. This was very reassuring as I hadn't had any operations before. From when I arrived till I left and afterwards when I needed some additional information there is not one negative thing I can think of. Friendly, supportive, professional, excellent all round
Visited Gastrointestinal and Liver services on April 2024
Review titled Oaklands Hospital
Replied on 10 May 2024
Thank you for taking the time to leave your review. I am pleased to hear that everything went well for you. I will ensure your feedback is passed along to the teams involved with your care. I would also like to take this opportunity to wish you a speedy recovery. Kind regards Kath Fishwick PA to Hospital Director
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Review titled Amazing
Rated 5 stars out of 5
by Malgorzata - Posted on 15 February 2024
I would like to Thank all staff in regarding of my care. The nurse and anastetic nurse were amazing and very supportive. The surgeon with his team absolutley outstanding. Big Thank you!
Visited General Surgery on February 2024
Review titled Oaklands Hospital
Replied on 20 February 2024
Thank you for taking the time to leave your feedback; it is greatly appreciated. Kind regards Kath Fishwick PA to Hospital Director.
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Review titled Highly recommend for NHS treatment or Private
Rated 5 stars out of 5
by Sharon C - Posted on 26 January 2024
I have recently had a Total Hip Replacement on the NHS at Oaklands and my Orthopedic Surgeon and Team looked after me extremely well from entry right up until my discharge, I spent 4 days in the hospital and I can honestly say that it was a very pleasant stay and the Nursing team and all involved in my care could not do enough for me which made it a much easier start to my ongoing recovery at home, the cleanliness of my room was immaculate along with the rest of the hospital this was down to the hardwork of the housekeeping team who all were very pleasant whom I encountered and I would like to thank all the staff that was involved in my care especially my Surgeon for helping me on the road to being pain free again and looking forward to my future , I would highly recommend this hospital as during my stay the staff seemed dedicated to their work and this was displayed with a smile each time they entered my room to answer any call button request I made, I had a very comfortable stay, once again a huge thanks you are a credit to this hospital .
Visited Orthopaedics on January 2024
Oaklands Hospital has not yet replied.
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Review titled Professional and Knowledgeable Consultant
Rated 4 stars out of 5
by Valerie Tudor - Posted on 23 November 2023
My consultant was extremely professional and caring. She kept me fully informed every step of the way, and visited me three times during my two night stay to enquire how I was feeling. I felt very safe and confident whilst under her care.
Visited Orthopaedics on November 2023
Review titled Oaklands Hospital
Replied on 04 December 2023
Thank you for taking the time to leave your feedback. I will ensure your comments are passed on to the staff involved. Kind regards Kath Fishwick PA to Hospital Director
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Review titled Unhelpful and gaslit
Rated 2 stars out of 5
by Trina - Posted on 14 November 2023
I had an appointment today at the ENT department. Despite dealing with breathing issues for four years, my concerns were dismissed without a thorough investigation. The doctor's contradictory statements about my septum being straight and then bent added to the confusion. I've been on four different steroid sprays without a clear understanding of my symptoms. The explanation provided was not only vague but delivered with a condescending tone. Commuting 50 minutes and spending money on transport only to leave with unanswered questions and disappointment was disheartening.
Visited Ear, Nose & Throat on November 2023
Review titled Oaklands Hospital
Replied on 15 November 2023
Thank you for taking the time to leave your review; I am sorry to hear of your experience at the hospital. If you could contact me at Kath.fishwick@ramsayhealth.co.uk to give me a few more details, I can look into this matter for you. Kind regards Kath Fishwick PA to Hospital Director.
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Review titled excellent
Rated 5 stars out of 5
by Linda Hallsworth - Posted on 29 May 2023
I am a very nervous person have a needle phobia but I would like to thank the Consultant and his team, from the minute I arrived everyone was so kind, they explained everything that what going to happen, when they took me down for the op they was all so attentive they made me feel a lot calmer. Thankyou everyone that helped me on that day I Cannot thankyou all enough.
Visited Orthopaedics on May 2023
Review titled Oaklands Hospital
Replied on 08 June 2023
Thank you for taking the time to leave your review. It is appreciated, and I will ensure your comments are passed on to the teams involved. I would also like to take this opportunity to wish you a speedy recovery. Kind regards Kath Fishwick PA to Hospital Director
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Review titled Excellent service
Rated 4 stars out of 5
by CB march23 - Posted on 06 June 2023
From my consultation to pre operation to having my hernia operation I can’t fault the doctors nurses and staff excellent service
Visited General Surgery on March 2023
Review titled Oaklands Hospital
Replied on 12 June 2023
Thank you for taking the time to leave a review. I am pleased to hear that your stay with us was a positive experience. I will pass on your feedback to the teams involved. I would also like to take this opportunity to wish you a speedy recovery. Kind regards Kath Fishwick PA to Hospital Director.
Information supplied by Ramsay Healthcare UK Operations Limited