One Hatfield Hospital
One Hatfield Hospital, 3 Hatfield Avenue, Hatfield, Hertfordshire, AL10 9UAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good experience
Rated 5 stars out of 5
by Sally Luck - Posted on 17 October 2024
Having been faced with a 2-year wait to see a consultant, I opted for private health insurance and was able to see the same consultant at One Hatfield in 2 working days. Very good effective personalised experience, and I will continue to see the consultant via this route
Visited Gastrointestinal and Liver services on October 2024
Review titled One Hatfield Hospital
Replied on 04 November 2024
Dear Sally, Thank you for your review! We’re so pleased that we could offer you a timely and personalised experience at One Hatfield. Our goal is to provide patients with swift access to the care they need, and it’s wonderful to hear that you could see your preferred consultant so quickly. We look forward to continuing to support your healthcare journey and ensuring you have the best possible experience every time you visit. If there’s anything more we can do to assist, please let us know! Michael Hunter Business Development Manager
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Review titled First rate service
Rated 5 stars out of 5
by Anonymous - Posted on 23 October 2024
From the day I was referred to One Hatfield my treatment has been first class. Very helpful caring well trained staff, a lovely calm environment and atmosphere.
Visited Orthopaedics on October 2024
Review titled One Hatfield Hospital
Replied on 04 November 2024
Dear Patients , Thank you for sharing your experience! We're thrilled to hear that you’ve felt well-cared for from day one. Our team is dedicated to providing compassionate, high-quality care in a comfortable and calming environment, so it’s wonderful to know that these efforts made a difference for you. Your kind words mean a lot to us, and we’re grateful to be part of your healthcare journey. Please don’t hesitate to reach out if there’s anything more we can do for you! Michael Hunter Business Development Manager
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Review titled Fast, Efficient, Modern and Clean Hospital
Rated 5 stars out of 5
by heather n stopher - Posted on 24 October 2024
Pleasant waiting area with refreshments available. Parking relatively easy and close. Surgeon was spot on time, and as always exceptionally pleasant , professional and straightforward. Excellent.
Visited Orthopaedics on October 2024
Review titled One Hatfield Hospital
Replied on 04 November 2024
Dear Heather, Thank you for your wonderful feedback! We're delighted to hear that you found our waiting area comfortable and appreciated the refreshments. It's also great to know that parking was convenient and that your appointment ran on time. We strive to make every visit pleasant and efficient, and it’s rewarding to hear that your experience with our surgeon was both professional and positive. Your satisfaction is very important to us, and we look forward to welcoming you back in the future! Kind regards, One Hatfield Hopsital Management Team
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Review titled A great hospi
Rated 5 stars out of 5
by David Wright - Posted on 16 October 2024
Everyone was really caring and everything was explained really clearly. I was given a complete pack of information to take away and asked to come back for blood tests which went perfectly. Everything was always on time and my care could not have been better.
Visited General Surgery on October 2024
Review titled One Hatfield Hospital
Replied on 04 November 2024
Dear David, Thank you so much for sharing your experience! We’re delighted to hear that you felt well-informed and supported every step of the way. Clear communication and timely care are priorities for us, and it’s fantastic to know that you received everything you needed, from the information pack to the follow-up blood tests. Your kind words mean a lot to our team, and we’re honored to have provided care that met your expectations. Michael Hunter Business Development Manager
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Review titled Friendly helpful service
Rated 5 stars out of 5
by Peter Smith - Posted on 06 September 2024
Went to physiotherapy with severe nerve pain in both legs. The physio recommended some rehab after some questioning my symptoms & checking my joints & muscle movements. It’s only a week since but her advice seems to be working - much improved in less than a week. Follow up is due soon. Would highly recommend the physio guys.
Visited Pain Management on September 2024
Review titled One Hatfield Hospital
Replied on 13 September 2024
Dear Peter, Thank you for sharing your experience! We're so glad to hear that you're already feeling much better after your physiotherapy session. It’s wonderful that the advice has made a difference in just a week. We'll be here to support you during your follow-up, and we appreciate your recommendation! Michael Hunter Business Development Manager
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Review titled Visit
Rated 5 stars out of 5
by Peggy Wareham - Posted on 09 September 2024
The consultant was kind and with a very good outcome for me and arranged for me to have MRI and x-ray the following week
Visited Orthopaedics on September 2024
Review titled One Hatfield Hospital
Replied on 13 September 2024
Dear Peggy, Thank you for your feedback! We're glad to hear that your consultant was kind and that you had a positive outcome. It's great that the necessary scans were arranged promptly. Wishing you the best in health. Michael Hunter Business Development Manager
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Review titled Great Practice
Rated 5 stars out of 5
by Catherine Buxton - Posted on 16 October 2024
Everything worked like clockwork and the Consultant and treatment were very good. The parking system was good too
Visited Pain Management on September 2024
Review titled One Hatfield Hospital
Replied on 24 October 2024
Dear Catherine, Thank you for your lovely review! We’re delighted to hear that everything went smoothly for you, and that you were pleased with the care and treatment from your consultant. It's also great to know that our parking system met your expectations. We strive to make every aspect of your visit as stress-free as possible. Kind regards, The One Hatfield Management Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 16 October 2024
I’m astonished how good my recent visit to One Hatfield was. The consultant was efficient and friendly. All the staff I interacted with were helpful and pleasant. My procedure was completed in a timely manner. I would not hesitate to return in the future.
Visited Don't know on September 2024
Review titled One Hatfield Hospital
Replied on 24 October 2024
Thank you so much for your kind words! We’re thrilled to hear that your visit to One Hatfield exceeded your expectations. It's wonderful to know that your experience with our consultant and staff was both efficient and pleasant, and that your procedure was completed smoothly. Your feedback means a lot to us, and we’re so glad you would feel confident returning in the future. Wishing you the very best in health! Kind regards, Michael Hunter Business Development Manager
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Review titled Superb service
Rated 5 stars out of 5
by Martin Gold - Posted on 05 September 2024
Excellent experience, the staff were brilliant, polite and professional. The facility is second to none. The consultant I saw put my fears to rest, he took time to explain everything clearly and made sure I understood the procedure, nothing was rushed and has given me confidence to proceed.
Visited Orthopaedics on August 2024
Review titled One Hatfield Hospital
Replied on 13 September 2024
Thank you so much for your kind words! We’re thrilled to hear that you had an excellent experience and felt well taken care of by our staff and consultant. Ensuring your comfort and confidence is our top priority, and we’re glad to have made a positive impact on your visit. We look forward to supporting you throughout the next steps! One Hatfield Hospital Management Team
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Review titled Professional Medical Service
Rated 5 stars out of 5
by MR R T MALINS - Posted on 10 September 2024
All staff from reception to Consultant, most friendly, caring and professional. Relaxed environment - takes any anxiety away. My first visit I was given injections in right shoulder - this has given more freedom of movememt and pain. Followed by visit to for Physio and a progrmme of intructions for home.
Visited Orthopaedics on August 2024
Review titled One Hatfield Hospital
Replied on 12 September 2024
Thank you for sharing your experience! We're so glad to hear that our staff, from reception to your Consultant, helped create a friendly and caring environment for you. It's great to know that the treatment for your shoulder provided relief and improved movement. We're also pleased that the follow-up physio and home program were beneficial. Your comfort and recovery are our top priorities, and we look forward to continuing to support your progress. One Hatfield Hospital Management Team
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