One Hatfield Hospital
One Hatfield Hospital, 3 Hatfield Avenue, Hatfield, Hertfordshire, AL10 9UAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Very efficient
Rated 4 stars out of 5
by James Allan - Posted on 25 June 2024
Whole procedure was very professional and clear. Well run and friendly. From reception through to initial consultation and preparation I could not fault the Hospital. When I had the actual procedure , everything was professional and focused. After the procedure,I was quickly taken back to my room and left for a recovery period. I was then given lunch ,which was excellent, before being cleared to leave to be picked up and taken home. All in all the experience was comfortable and pleasant.
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear James, Thank you for taking the time to leave a glowing review of our services and people. We will pass your kind comments on to the relevant teams as they love to hear the positive impressions that they have made on patients. We wish you all the best with your recovery. Kind regards One Hatfield Hospital Management Team
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Review titled Pleasant experience
Rated 5 stars out of 5
by Anonymous - Posted on 07 June 2024
Consultant very thorough and charming. Staff friendly. Clean environment. Efficient appointment booking. Highly recommended.
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 10 June 2024
Thank you for taking the time to leave a review of our services. We are pleased that we could meet your expectations. One Hatfield Hospital Management Team
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Review titled 3 hours wasted.
Rated 3 stars out of 5
by Anonymous - Posted on 14 June 2024
I arrived for my 9:00 Appointment at 8:50 and was checked in and told to take a seat in the waiting area. At 9:35 I still hadn't been seen so I went up to reception to see what the delay was. The receptionist wasn't sure but went off to check. About 10 mins later she returned to tell me they were unable to contact the Doctor and he hadn't arrived yet but if I don't mind waiting a bit longer they would carry on trying him. A little while longer a lady ,who I assumed was the practice manager although she never said, came to see me and informed me that the Dr had in fact left the country. She apologised and said she would try and get me another Dr if she could, but this wasn't possible. I finally left around 10:30 and with the 45min journey each way wasted 3 hours for nothing . They did however make another appointment for 6 weeks later with a different Dr. So I'll wait to see what happens.
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to leave a review. My name is Michael Hunter (Business Development Manager). Please allow me to apologise for the service you received and the inconvenience it caused. We are aware of your particular case and can confirm that this issue has affected a small number our patients. The issue was caused by a new consultant to One Hatfield Hospital failing to inform us of a change to his external diary and commitments, something we take very seriously. We have since followed up with this consultant and have made changes to their practice at One Hatfield Hospital. I can confirm that a new appointment has been made for you and every effort is being made to get you seen sooner if possible. Please free feel to contact the NHS department directly on one.hatfield.nhs.net or 01707 44 34 61 King regards, Michael Hunter Business Development Manager
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Review titled Great practice
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2024
The waiting area was calm which made patients feel relaxed before seeing the consultant. The consultant took time over my problem and I felt reassured. I had a back problem for over 10 years and I had almost given up. Now I see some light at the end of the tunnel. It is also nice to have stress free parking
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Thank you for for your kind comments. However, I believe you may have scored us incorrectly on the star rating system? It's great to hear that we could offer you the help that you have waited so long for. Kind regards Michael Hunter Buiness Development Manager
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Review titled Excellent communication
Rated 5 stars out of 5
by Anonymous - Posted on 14 June 2024
Following a carpal tunnel operation on 29th February I had not had a follow up with hospital so phoned and was given a slot 2 hours after my call. I was seen by surgeon my wound and hand were checked and explanation on length of time for full recovery provided. Very efficient and reassuring consultation and excellent service from team at one Hatfield.
Visited General Surgery on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Thank you for your review of our services. We are pleased that we could meet your expectations. We have passed on your comment to our NHS team. Many Thanks, One Hatfield Management Team
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Review titled Great practice
Rated 5 stars out of 5
by Carol Ann Flack - Posted on 11 July 2024
Very helpful polite very welcoming. All staff very polite and neat and tidy in appearance.All procedures explained and all results explained in full
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 17 July 2024
Dear Carol, Thank you for taking the time to leave us a review. We will pass your kind comments on to the relevant teams. Wishing you the best of health. Many thanks Michael Hunter Business Development Manager
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Review titled So far so good
Rated 5 stars out of 5
by Peter Hill - Posted on 15 May 2024
So far everything has been good. Only the Royal Mail has let them down, by taking 15 days to deliver a second class letter, resulting in me missing an appointment with my Consultant.
Visited Orthopaedics on May 2024
Review titled One Hatfield Hospital
Replied on 16 May 2024
Hi Peter, Thank you for taking the time to leave a review. We are so sorry to hear about you missing your appointment. Please do call in so that we can get you rebooked. Michael Hunter Business Development Manager
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Review titled Good experience
Rated 5 stars out of 5
by Gisele Yoh - Posted on 30 May 2024
Very efficient reception desk for checking in. Nice waiting area with good seating & a cafe within the area. I was called for my appointment promptly.
Visited Pain Management on May 2024
Review titled One Hatfield Hospital
Replied on 31 May 2024
Dear Gisele, Thank you for your feedback. We are pleased that you enjoyed our waiting area and cafe services. Michael Hunter Business Development Manager
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Review titled Mistakes made
Rated 3 stars out of 5
by Anonymous - Posted on 21 May 2024
After a mistake from the front desk, I was kept waiting for 1 hr. Even after the mistake was rectified it took over 30 minutes to slot me in.
Visited Don't know on May 2024
Review titled One Hatfield Hospital
Replied on 22 May 2024
Thank you for leaving your honest feedback. Firstly, we would like to apologise for the inconvenience we have caused during your visit. We are looking at our hospital wait times as part of an improvement plan to help stop this happening in the future. Michael Hunter Business Development Manager
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Review titled Excellent can not fault
Rated 5 stars out of 5
by Carol - Posted on 06 June 2024
Waiting times to see consultant/Dr in out patients short Clean Great cafe Staff friendly, knowledgable and efficient Admin are super efficient, my follow up appointment was sent via email before I had left the hospital after my procedure.
Visited Pain Management on May 2024
Review titled One Hatfield Hospital
Replied on 10 June 2024
Dear Carol, Thank you for leaving us this great review. We will share your kind comments with the team. Our staff work extremely hard to meet our patients expectations and we are proud that we have met yours. Michael Hunter Business Development Manager
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