One Hatfield Hospital
One Hatfield Hospital, 3 Hatfield Avenue, Hatfield, Hertfordshire, AL10 9UAContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent hospitality
Rated 5 stars out of 5
by Brian Bass - Posted on 23 July 2024
All staff were very friendly, knowledgeable and professional. The surgeon was very informative, keeping me fully informed of the procedure he was carrying out The reception people were very helpful and polite informing myself as the way things operate and the after care service was very efficient with excellent food.
Visited Pain Management on July 2024
Review titled One Hatfield Hospital
Replied on 01 August 2024
Dear Brian, We hope you are well, we appreciate you taking the time to leave a review of our business. Your kind comments have been passed on to all the relevant teams of One Hatfield Hospital. Many thanks One Hatfield Hospital Management Team
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Review titled Efficient system
Rated 5 stars out of 5
by Dave - Posted on 24 July 2024
Receptionist took my surname and DoB, checked-in my vehicle registration, provided form to complete and, on its return, asked me to wait in the, light and airy, reception area until called by the consultant. A very smooth process.
Visited Don't know on July 2024
Review titled One Hatfield Hospital
Replied on 01 August 2024
Dear Dave, Thank you for taking the time to leave us a review. We are very pleased that we met your expectations by offering you a smooth process. We are wishing you the best of health. Michael Hunter Business Development Manager
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Review titled Great service
Rated 5 stars out of 5
by Andy Hart - Posted on 11 July 2024
Very efficient hospital. Arrived and ple Ty of free parking. Receptionist was very polite and consultant was very thorough and explained all the options available to me, letting me know the pros and cons of each option. This allowed us to come to a joint decision on the best way forward.
Visited Orthopaedics on July 2024
Review titled One Hatfield Hospital
Replied on 17 July 2024
Dear Andy Our reception team thank you for your kind comments. We are also pleased to hear that we met your care expectations and that you have found a way forward that you are comfortable with. Kind regards Hospital Management Team
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Review titled Great place . Great consultant
Rated 5 stars out of 5
by Deborah Osman - Posted on 09 July 2024
I found everyone at One Hatfield really helpful from the reception staff to the Consultant. The consultant was thorough and empathetic. He did not talk down to me like some consultants do !!!!!!!
Visited Orthopaedics on July 2024
Review titled One Hatfield Hospital
Replied on 17 July 2024
Dear Deborah, Thank you so much for sharing your positive experience with us at One Hatfield. We're thrilled to hear that our reception staff and consultant provided you with the helpful and empathetic care you deserve. It's great to know that our consultant's thorough and respectful approach made a positive impact on your visit. Michael Hunter Business Development Manager
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Review titled Fantastic team
Rated 5 stars out of 5
by Erin - Posted on 24 June 2024
Everyone was so kind, helpful and caring! It made a huge difference to calm my anxiety about the procedure I was having. Absolutely brilliant team
Visited Pain Management on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear Erin, Thank you for leaving us a review of your experience. I'm sure it will help many patients who may feel the same before their procedure. Wishing you well Michael Hunter Business Development Manager
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Review titled Poor service
Rated 2 stars out of 5
by Anonymous - Posted on 19 June 2024
I was given an appointment at One Hatfield for 5th June 2024. I arrived with time to spare and signed the paperwork I was given to read and sat in the waiting area as instructed. After waiting for about 45 minutes a lady asked if anyone was supposed to be having an appointment with a certain doctor (who I am not allowed to mention in this review). Eventually I got to speak to the lady who told me that the doctor was not available and was currently not even in the country! I was told that I would be given another appointment hopefully within the next week. I have since phoned the hospital to discuss an email I received saying that another appointment has been made, however, this new appointment, with a different doctor, is 7 weeks after the first appointment and is a telephone appointment not a face to face appointment which I was originally given. Apparently the missing doctor never even worked for One Hatfield and there was a misunderstanding of his start date which he thought was a month later. The lady I spoke with on the phone was very polite but the whole fiasco I was subjected to seems very unprofessional. Apparently the doctors only see a maximum of 3 NHS patients a day as the rest of their time is reserved for private patients, this is why my new appointment is 7 weeks after the initial one which never happened!
Visited Don't know on June 2024
Review titled One Hatfield Hospital
Replied on 20 June 2024
Dear Patient, Thank you for taking the time to leave a review. My name is Michael Hunter (Business Development Manager). Please allow me to apologise for the inconvenience it caused. The issue was caused by a new consultant to One Hatfield Hospital failing to inform us of a change to his external diary and commitments. We have since followed up with this consultant and have made changes to their practice at One Hatfield Hospital. We have a large number of consultants offering NHS services at our hospital; however, it is up to the individual consultant how many NHS patients they see per clinic. Also i believe that a telephone consultation was offered, as these have better availability compared to face-to-face appointments. Please feel free to contact the NHS department directly on one.hatfield.nhs.net or 01707 44 34 61 King regards, Michael Hunter Business Development Manager
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Review titled Lovely hospital
Rated 3 stars out of 5
by Anonymous - Posted on 07 July 2024
Very nice friendly receptionist Unfortunately the consultant I spoke to didn't really listen to a word I said and seemed abrupt I explained the injury occurred 18 months ago and on the doctors letter it stated a few months ago
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 09 July 2024
Dear Patient, Thank you for leaving your feedback. Although we are pleased that you liked our hospital it is disappointing to hear that you did not get what you needed from your consultation. Please do contact our NHS team to give more details and see if there is anything more we can do for you. One Hatfield Hospital Management Team
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Review titled Excellent practice
Rated 5 stars out of 5
by Hayley Aldridge - Posted on 20 June 2024
From the initial consultation to having a scan and then having my Varicose Vein surgery, it all happened in great time and all the staff at the hospital were very friendly.
Visited General Surgery on June 2024
Review titled One Hatfield Hospital
Replied on 21 June 2024
Dear Hayley, Thank you for leaving us this review. We are so pleased you are happy with your surgery and wish you a speedy recovery. Many thanks One Hatfield Hospital Management Team
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Review titled Great hospital
Rated 5 stars out of 5
by Anonymous - Posted on 24 June 2024
Very friendly theatre and ward staff .Very efficient throughout.Clean in all departments.Administration efficient both during stay and subsequent visits.
Visited General Surgery on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear Patient, Thank you for leaving us a wonderful review of our hospital. We have passed your kind comments on to the theatre and administration teams. Kind regards Michael Hunter Business Development Manager
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Review titled Clean and Smart
Rated 5 stars out of 5
by Michael Collins - Posted on 24 June 2024
Reception is spacious and lovely, staff polite and appointment on time. The doctor was good mannered and very professional. He explained all the problems clearly and the best way forward.
Visited Orthopaedics on June 2024
Review titled One Hatfield Hospital
Replied on 25 June 2024
Dear Michael, Thank you for taking the time to write this review. We are pleased that your experience with your chosen doctor was positive. We will he sure to pass on your kind comments. Wishing you good health Michael Hunter Business Development Manager
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