Orpington Hospital
Sevenoaks Road, Orpington, Kent, BR6 9JUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Horrible Place
Rated 1 star out of 5
by Dave - Posted on 31 January 2024
Here we are again waiting to see doctor. Test were done first and the waiting area was full and old people standing. It was crammed and a breeding place for germs and infections. This department is never on time. And you are just left waiting. The tv screens to tell people when to be called do not operate. Don’t know how much that cost the NHS. But they aren’t working and never seem able to do. So far 1/1/2 hours wait and the way it’s going another 1/1/2 to go. Appalling department.
Visited Ophthalmology on January 2024
Orpington Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 05 January 2024
My wife attended Orpington Hospital appointment in the neurology department on 4th January 2024. Appointment time was 10am. By this time she was seen by nurses who checked blood pressure which was very high. By 10.20 am she was greeted by the senior doctor in a most friendly and attentive manner throughout. It was decided that a blood test was required, also x-rays and advice was given to urgently monitor my wife blood pressure problem. We visited the blood test department and only waited three mins. Then straight to X-ray department and waited only five mins. All in all my wife was in the hospital for about one hour. I doubt any private hospital could have proved a better service. If this can be the future intentions of the NHS then things are starting to work. To finish things off the Doctor who treated my wife later telephoned her at home to check how her blood pressure was. Thanks Orpington great service.
Visited Rheumatology on January 2024
Orpington Hospital has not yet replied.
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Review titled Terrible experience
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
Terrible experience from start to finish. Complete lack of care for my elderly mother and unless family members are on the case the whole time patients are left in bed all day, test results are lost, dressings are not being changed and different information depending on who you speak to. Not an experience I would wish to repeat.
Visited Rehabilitation on December 2023
Orpington Hospital has not yet replied.
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Review titled Outstanding Care.
Rated 5 stars out of 5
by Kev Stone - Posted on 27 September 2023
I was an inpatient today for complexed hand surgery. The care in every aspect could not be any higher.
Visited Don't know on September 2023
Orpington Hospital has not yet replied.
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Review titled Long wait
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2023
We attended eye clinic in June 2023 after getting there and waiting we were told the doctors were not there and was told to rebook. We then rebooked 3weeks later and the sat and waited 2hours to see doctor. Something needs sorting
Visited Ophthalmology on July 2023
Orpington Hospital has not yet replied.
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Review titled Eye test appointment
Rated 5 stars out of 5
by Gary A - Posted on 24 July 2023
Very quick service and. Extremely good services from the 2 nurses looking after me. I was looked after and kept informed throughout the time there.
Visited Ophthalmology on July 2023
Orpington Hospital has not yet replied.
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Review titled Trying to cancel a appointment
Rated 3 stars out of 5
by Roy saxton - Posted on 11 July 2023
I wished to cancel appointment as I would be on holiday,I tried various phone numbers myself approx 12 times, my son also carried on trying while I was away. In total 20 plus calls, we were cut off 4 times after waiting 20-35 mins. No message or email service I find this unacceptable. Wrote a letter in the end when I returned from hol don’t know what else I can do . Do they purposely not have email contact ? I must add once appointment is attended the treatment by all staff is excellent,but admin contact needs attention.
Visited Ophthalmology on June 2023
Orpington Hospital has not yet replied.
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Review titled Fantastic service
Rated 5 stars out of 5
by Julie - Posted on 07 June 2023
I want to thank everyone from the nurses to the consultant in the rheumatology clinic, I have been suffering for a long time and at last I am taking seriously, the consultant was compassionate and listened to my concerns and was willing to help me whatever he can.
Visited Rheumatology on June 2023
Orpington Hospital has not yet replied.
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Review titled Communication
Rated 2 stars out of 5
by Mrs Wendy Berbank - Posted on 12 June 2023
I have tried for six working days to contact ophthalmology, sometimes up to ten times a day and cannot speak to anyone to make my mother an urgent eye appointment. This is disgraceful.
Visited Ophthalmology on June 2023
Orpington Hospital has not yet replied.
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Review titled Poor service rude under resourced
Rated 5 stars out of 5
by Anonymous - Posted on 04 May 2023
Walfrin patience not able to book an appointment so I bring my mother at before 7am to take a ticket. At 8.30 still not seen as staff dealing with appointments only! Walfrin patients have places to be and jobs to go to. Why do they not apply a common sense approach and split the team to address appointments and Tickets??? On too many occasions I find I am late starting work due to this under resourced disorganised rude team, I pity the individuals and can’t begin to imagine how demoralising it is for them to work under this pressure. Unfortunately my patience is now exhausted!
Visited Phlebotomy on May 2023
Orpington Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust