Orpington Hospital
Sevenoaks Road, Orpington, Kent, BR6 9JUContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Contact
Rated 1 star out of 5
by Mr Ronald E Micallef - Posted on 17 April 2023
Trying to speak to opthamology dept re my appointment this week. Might as well be flying to the moon. Phone numbers on my letter are irrelevant. In the end gave up. Sent a text on my phone. Fingers crossed.
Visited Ophthalmology on April 2023
Orpington Hospital has not yet replied.
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Review titled So efficient
Rated 5 stars out of 5
by Susan Hepton - Posted on 06 April 2023
Over the last few years I have had appointments for blood tests at Orpington Hospital. Each time I have visited ,the punctuality and efficiency of the department has been excellent.
Visited Phlebotomy on March 2023
Orpington Hospital has not yet replied.
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Review titled One terrible staff member
Rated 1 star out of 5
by Anonymous - Posted on 24 February 2023
There is a health care assistant who works in pre-assessment clinic who is awful. They have no bedside manner. They speak over you without listening. They offer you information you didn’t ask for in an attempt to get you to leave them alone. I have worked in the NHS for many years, as have my family. I have never experienced an employee like this. I don’t know where they were trained but they ought to have a refresher. I arrived and wanted to use the bathroom, every time I tried to ask where the bathroom was they told me to fill in a form. I tried to ask if I needed to fill the form in before I use the bathroom. They spoke over me. It took 3 minutes for this person to be quiet and hear what I was saying. Later I had to call the clinic and unfortunately they picked up the phone. Again they spoke and spoke and spoke, telling me what they wanted to tell me without listening to what I was actually calling about. I asked for the matron’s name and they were reluctant to give it to me. I’m hardly surprised - they must receive a lot of complaints about their rudeness. It takes nothing to be polite. And by listening to others you can have a greater understanding of what is happening. Someone needs to tell this person that. Perhaps it will be the clinic matron.
Visited General Surgery on February 2023
Orpington Hospital has not yet replied.
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Review titled Poor information
Rated 2 stars out of 5
by Anonymous - Posted on 01 December 2022
Very confusing signage took me ages to work out if I needed to take a ticket or not. So many signs with different information on. Website has not been updated, you can have a walk in apppontment again. Irritating that opening times are not listed on website. would be good to have to sign in or report to reception. Waited there for 40 minutes before realising I was in wrong place- of o had to book in I would have known I was in wrong place and been able to get to correct appointment on time.
Visited Phlebotomy on December 2022
Orpington Hospital has not yet replied.
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Review titled Fantastic Service cannot be faulted !
Rated 5 stars out of 5
by Peter Adams - Posted on 31 October 2022
Having had at least 6 Hand Operations at Orpington Hospital I can give it nothing but praise dd! Staff are kind and considerate, and nothing is too much trouble ! In fact I am treated like part of the family Tonight I have had Roast Chicken for Dinner, which was excellent !
Visited Orthopaedics on October 2022
Orpington Hospital has not yet replied.
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Review titled Unable to contact
Rated 1 star out of 5
by Robert Clark - Posted on 01 June 2023
I was seen September 2022,was supposed to have follow up in 6 months,haven't received appointment,9 months later,tried to contact by phone,but never gets answered,what am I supposed to do
Visited Ophthalmology on September 2022
Orpington Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust