Peterborough City Hospital
Edith Cavell Campus, Bretton Gate, Bretton, Peterborough, Cambridgeshire, PE3 9GZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Wonderful thorough professional care
Rated 5 stars out of 5
by Jane S - Posted on 19 February 2025
I attended a 4.30 pmGP apt through 111. Once triaged I had to wait for MAU . Saw a brilliant doctor who was so kind and reassuring . Completed thorough bloods and heart check etc . I was home within 4 hours . Yes it was busy and I applaud the staff working in such over required unit given the size now of our city . Despite this my doctor remained calm and detailed throughout my visit and for this I am so sincerely grateful.
Visited Accident and emergency services on February 2025
Peterborough City Hospital has not yet replied.
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Review titled Great care from A&E staff
Rated 4 stars out of 5
by Dawn - Posted on 20 February 2025
I attended A&E after a fall - although I was there for a long time the doctor who saw me was thorough and made sure that I had a number of tests involving different departments to ensure that everything had been diagnosed. I felt very cared for, and she made sure I had something to eat and drink when I had to wait a long time for a member of another team. The only downsides were 1) the A&E waiting area is very cold and 2) for the last hour while waiting for the end of a clinic so that an eye specialist could look at me I was moved to a different part of the hospital and told I may be admitted but with no information about why. I asked the nurse there to chase the eye specialist which she did but if I hadn't done so I am not sure what would have happened. Thank you to the A&E team and particularly the doctor who saw me.
Visited Accident and emergency services on February 2025
Peterborough City Hospital has not yet replied.
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Review titled Excellent Care
Rated 5 stars out of 5
by Mrs Val Everett - Posted on 07 February 2025
I attended the Respiratory Medicine today and was so happy with my appointment. The doctor was lovely and explained exactly what was going on with my health. She was so caring and answered all my questions. I cannot recommend this department enough. Fantastic.
Visited General Medicine on February 2025
Peterborough City Hospital has not yet replied.
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Review titled People care and concern
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2025
I had a reference send to me and had an appointment made at the imagery department. At that time I inquired if there is anybody at the entrance to help me get my wheelchair out of the rear of my suv. I was told there must be someone . I have my right leg amputated and cannot do this. When I arrived and parked in the handicap area some one kindly help by taking the wheelchair out. It is a unique unit and weighs only 55 pounds. Once in the hospital unit the techs, nurses, and doctor were great. I then proceeded to the main floor and asked the security guard if could help me by putting the chair in the rear of my suv. He said no. I went to the help desk and they said they are volunteers and not allowed to help or go outside. They tried to find someone to no avail. I had to chase down someone leaving and I was fortunate to find a person to help. I have been to several hospitals and they all had people available to help patients. I cannot believe this place ignores the needs of patients. Very sad state of affairs. Bob.
Visited Diagnostic Imaging on January 2025
Peterborough City Hospital has not yet replied.
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Review titled Ward A8 and general outpatients appointments
Rated 1 star out of 5
by Anonymous - Posted on 19 January 2025
I am a carer for a relative who have had the unfortunate experience of staff on ward A8 where was admitted and had a short stay. I would not recommend this ward. Right from the start the staff placed him in a bed n the corridor where he was ignored, no privacy or care given. Once in a bay when I came to visit the staff on shift were rude, dismissive and short, more interested in talking about their ward manager and how they feel they can't approach to talk with her as she shuts them down and creates an unhealthy place to work. This was effecting patient care. I thought it was just this ward but when we have been to an outpatient appointment for something completely different staff there looked miserable too. The ladies in the blood room were lovely but the lady with a scarf covering her head looked as though she didn't want to be there, shouted his name and was abrupt. Not a good reflection on the department. Sort yourself out both A8 and outpatients. No wonder we are feeling disillusioned about the care we receive when faced with this. We all have bad days but clearly a hospital issue that goes higher up if both areas have issues.
Visited Nephrology on December 2024
Peterborough City Hospital has not yet replied.
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Review titled Car park
Rated 1 star out of 5
by Julia Hudson - Posted on 21 November 2024
Had an appointment at 11.20 today, arrived at 10.35 to give plenty of time to park. Left at 11.10 after driving, queuing with so many other cars in all of your car parks. Called to advise won't be attending as hate to let people down. I had been told that appointment was very important to attend re infection post op but if you can't park all bets are off. What a joke
Visited Don't know on November 2024
Peterborough City Hospital has not yet replied.
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Review titled Disappointing
Rated 2 stars out of 5
by Anonymous - Posted on 02 December 2024
This is about a relative, taken 2yrs to finally get a date for surgery & prognosis, to then be told your surgery is cancelled due to weather conditions (icey pavements) when we looked into this further we were told the hospital was full & lot's of infections? My relatives health is being comprised daily due to the nature of this dreadful infection she has & needs surgery ASAP, We now have to wait until New Year. I am disgusted with how they work & I will take this further. Unfortunately we are not in a position to pay for this surgery, otherwise we would of gone down that route, they wouldn't of given us lame excuses then. Very very disappointed.
Visited Orthopaedics on November 2024
Peterborough City Hospital has not yet replied.
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Review titled Efficient and reassuring
Rated 5 stars out of 5
by Anonymous - Posted on 29 November 2024
Attended a and e after gp referred due to eye injury. Although extremely busy was met by caring staff, triage within 30mins, and seen with a referral for emergency appointment for the next day, all within 2hrs. Credit where is it due. It was very busy, not a lot of space but team including volunteers were calm, helpful and supportive from the minute I walked in until I left after treatment and referal
Visited Accident and emergency services on November 2024
Peterborough City Hospital has not yet replied.
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Review titled Disappointed A&E
Rated 3 stars out of 5
by Anonymous - Posted on 15 October 2024
I visited Peterborough hospital A&E over the weekend with kidney stones, probably the most pain most people experience, I spent 6and half hours in A&E waiting to go in I asked for pain relief and got one tablet I was sick in a corner of the waiting room in server pain why is it with this sort of pain nobody can give you the drugs you need until you enter the assessment unit, I was happy to sit there and wait my time but to sit for 6 and half hours in pain is not nice, once in they were great, but the experience in the waiting room was horrendous surely something can be done for people in so much pain could get the drugs they need to feel comfortable, what made it worse was I was seen by a paramedic at home earlier in the day and was told it was suspected kidney stones, so had all the paper work when we went in 2 hours later so please could someone look at putting people with so much pain the early chance of getting pain killers to kill the pain even if we have to sit there and wait 6 hours or so
Visited Accident and emergency services on October 2024
Peterborough City Hospital has not yet replied.
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Review titled Shocking
Rated 1 star out of 5
by Anonymous - Posted on 08 October 2024
Total lack of communication and care whilst on B5. I was left in the dark regarding if surgery was happening or not all day. Hence hungry. Didn’t happen wasn’t told that would the case. Next day still unsure. Eventually got taken down for operation. I was not checked up on or informed of how my surgery went once back on the ward. Zero after care, no follow up. Meds and obs done other than that the communication. Felt like a nuisance for existing tbh.
Visited Orthopaedics on October 2024
Peterborough City Hospital has not yet replied.
Information supplied by North West Anglia NHS Foundation Trust