Peterborough City Hospital
Edith Cavell Campus, Bretton Gate, Bretton, Peterborough, Cambridgeshire, PE3 9GZContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing support
Rated 5 stars out of 5
by Tracey Lee - Posted on 23 February 2023
My son who has complex special needs was admitted to day surgery to have a cystoscopy and some wisdom teeth removed. The Learning Disability nurse was so supportive, sorting out a side room so not to distress him, he is very nervous of hospitals having had numerous unpleasant procedures. I cannot fault the staff and the excellent treatment he had. Everyone was so kind and helpful and everything was done to make it easier for him. A week later he needed to attend a&e and again his treatment was faultless.
Visited General Surgery on February 2023
Peterborough City Hospital has not yet replied.
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Review titled Terrible
Rated 2 stars out of 5
by Anonymous - Posted on 04 February 2023
I had a surgery booked for the 2nd of feb 2023 and a pre op assessment on the 18th jan the pre op got cancelled twice and then the day before the surgery I was informed of it being cancelled as well but I thought I would be given a new date that would be maybe the next day or few days later however I was given a date that is three months later I have been on the wait list for over a year and then in December of 2022 I was informed of the surgery being In February but now it got cancelled I am very disappointed especially as I’ve been in pain for a long time and that the pre op also got cancelled twice the hospital is very unorganised and I’m sure I’m not the only one that has been affected like this the hospital really need to fix this and make sure that patients are able to get treated on the dates given and if not then at least they get a date not far from the original not a date that is months away.
Visited General Surgery on February 2023
Peterborough City Hospital has not yet replied.
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Review titled Contacting dept
Rated 4 stars out of 5
by Fiona Bones - Posted on 08 February 2023
Saw consultant April 22, to review in 2-3 months. Went on this website to contact dept to chase an appt. Phone no. given is not recognised
Visited Gastrointestinal and Liver services on February 2023
Peterborough City Hospital has not yet replied.
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Review titled Still the best
Rated 5 stars out of 5
by Elderly female - Posted on 28 February 2023
I've said it in previous years but it's a pleasure to repeat - the Diagnostic Imaging Team at Peterborough are simply the very best. Professional, thorough, understanding, empathetic, patient and great at putting people at ease and making sure they've understood. The latter is especially relevant for the elderly but when I'm in their care I'm never worried or frightened. They listen, give you time to ask questions and although they must be working flat out, they never give the impression of rushing you through on a conveyor belt. My sincere thanks to every member of the team in that Dept. I could not have asked for better care today.
Visited Diagnostic Imaging on February 2023
Peterborough City Hospital has not yet replied.
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Review titled Excellent medical care
Rated 5 stars out of 5
by Anonymous - Posted on 20 February 2023
Had occasion to take my wife to A&E in the early hours. Everyone from 111 staff to reception, initial nursing staff to doctors were fantastic. Medically superb. However, the cleanliness of the toilets was appalling. It was evident that nothing had been cleaned on our arrival and no sign of anyone being tasked to unblock the wc inspite of informing staff. Even the sink in one of the consulting rooms was full of dirty water. Come on managers, the medical professionals are working their socks off give them some support.
Visited Accident and emergency services on February 2023
Peterborough City Hospital has not yet replied.
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Review titled Just so grateful
Rated 5 stars out of 5
by Linda Lawrence - Posted on 25 February 2023
I don't usually leave reviews. But this month my poor mother had a fall in the car park only to find she sustained a broken hip. The fast reaction of staff and attention from the a&e department and ward b7 was fantastic. This hasn't been her only visit in the last three months. But the staff on both admissions were brilliant. From the staff on reception, to the porters, nurses, doctors and all ancillary staff. My mother is still talking about all the wonderful care she was given. I know your job it's always easy but it is certainly appreciated by my family. Thank you & keep up the great work.
Visited Accident and emergency services on February 2023
Peterborough City Hospital has not yet replied.
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Review titled Times
Rated 1 star out of 5
by Anonymous - Posted on 08 January 2023
I when in at 8 pm on Saturday night I come out at 6 am still not been seen all thay said was it was 12 people in front of me with asthma
Visited Accident and emergency services on January 2023
Peterborough City Hospital has not yet replied.
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Review titled First time here
Rated 1 star out of 5
by Anonymous - Posted on 31 January 2023
I attended a pre operation assessment appointment yesterday, never been to this hospital before. Parking was surprisingly easy. Signage from car park to main building not good, 2 large building are visible from the car park. Inside signage was worse. A clear sign for core a and b then core a disappears. After being directed and redirected to 3 different desks im finally in the right place. After a very long wait I’m invited into a consulting room. It took nearly 2 hours to complete 2 forms. The reason it took so long is there nurse had no understanding of the form and was constantly being corrected by a colleague. I understand everyone has to learn by surely training on the meaning of the form should be given beforehand? Secondly the nurse spoke with a very very heavy accent and Im slightly hard of hearing and I could not understand a word she said. Prior to the visit I was asked if I needed an interpreter I said no but I really needed one to explain to me when that nurse was saying. There were multiple mistakes on the form which were corrected but Im seriously worried that whoever needs to act on the info will not be able to decipher it correctly. Next step x ray brilliant in and out in less than 10 minutes. Meanwhile my wait for fhe first if my 2 operations continues.
Visited Don't know on January 2023
Peterborough City Hospital has not yet replied.
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Review titled Very uncaring and treating people like timewasters
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2023
I took my child with wrist injury and mean nurse was talking to us in bad manner. She rushed us out of hospital like my daughter's pain don't matter offering no advice or support. She upset me and my daughter and send us on away way to pharmacy ! How can you know if her wrist is not broken ? How can you mistreated a child in pain? Horrible lady. Should not be working in hospital.
Visited Accident and emergency services on January 2023
Peterborough City Hospital has not yet replied.
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Review titled Superb department
Rated 5 stars out of 5
by Anonymous - Posted on 02 December 2022
I visited following a referral from my GP as I’ve been experiencing breast pain. The staff were so caring and considerate with no stone left unturned. Also the admin staff deserve a mention as equally helpful. This dept deserves all the praise it can get and set a great example of where the NHS absolutely shines.
Visited Breast cancer services on December 2022
Peterborough City Hospital has not yet replied.
Information supplied by North West Anglia NHS Foundation Trust