Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Kind staff but long wait for admission
by septemberjf35 - Posted on 22 November 2023
Self-referred into A&E with severe vomiting and alcohol withdrawal, mostly as the result of the recent death of my wife. Triage was swift and efficient. However, a 14 hour overall subsequent wait on a hard chair in A&E was most unpleasant. Once treatment was decided I was moved onto a ward and treated very well and kindly. Treatment started and continued for several days during which time I felt well looked after. The care was excellent, but I was often frustrated by a seeming lack of communication and full explanation of my medication and test results from the doctors or other medical staff. If it wasn’t for the fact that I was obviously ill I would otherwise describe the overall experience as pleasant.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 27 November 2023
Dear septemberjf35 On behlaf on IAC, thank you for sharing your experience. This will be discussed at the next ward meeting and we will look to improve communication with our patients. Kind regards Claire Davies Acting Ward Manager
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Review titled I didn't see the surgeon after my operation for any feedback
by Timc476 - Posted on 27 November 2023
I was disappointed I didn't see the surgeon after my operation for any feedback (nasal polypectomy) so can only presume was a success? Also was confused with the 'packing' that was put up my nose; one nurse said only the GP could remove, another said to wash out with nasal douches and another said they would dissolve..so still don't know other than what google tells me.. Also was a gentleman opposite me who arrived same time as me early morning; he waited all day only to be still there waiting to go home (operation cancelled) when I left in the evening, he was told he had to return again tomorrow; why couldn’t he just stay overnight rather than drive an hour home then back again for same time?
Visited November 2023
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Pilgrim Hospital has not yet replied.
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Review titled Communication
Rated 2 stars out of 5
by Gary - Posted on 21 November 2023
I have repeatedly tried to call the clinic but the calls are never answered. I have tried 01205 364801 who try to connect me to aponea clinic but its never been answered.
Visited Chronic Obstructive Pulmonary Disease on November 2023
Review titled Pilgrim Hospital
Replied on 28 November 2023
Please accept our apologies that on this occasion you were not able to reach us. We are now looking into an answer machine service to solve this issue. We do try to keep these phone lines manned during office hours 5 days a week, but due to staff sickness and annual leave this is not always possible. The sleep clinic telephone numbers are as below 01205 446373 01205 446285 Regards Sally
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Review titled Brilliant service
by Marie652 - Posted on 14 November 2023
I went to ward 1b for a scan and biopsy for gynaecology. Brilliant service, excellent helpful, explained everything so you understand what's going to happen and tell you everything they're doing.
Visited November 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 14 November 2023
Dear Marie652 Thank you so much for taking your time to leave this lovely feedback following your recent visit to Gynaecology outpatients. It is lovely to hear that the staff were able to put you at ease and gave you all of the information and support you required during your appointment. Kind Regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide United Lincolnshire Hospitals NHS Trust
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Review titled Grateful for the kindness and consideration
by carinahd74 - Posted on 27 October 2023
A few days ago I had an appointment at Pilgrim Hospital Boston with urology department for surgery following referral from my GP. The appointment was booked for 0730 so, driven by my wife for 2 hours, we arrived at 0700. Although called in at 0730 I was not seen until 1630. I was treated in theatre by a first class team who took account of my age and obvious nervousness by one of the team showing extreme kindness and keeping me occupied throughout. The surgeon was a real professional in his explanation and surgery ensuring I was comfortable at all times. The recovery team were very good and ensured I was safe to go back to the ward. I was treated at all times by ward staff with utmost kindness and care before releasing me once they were satisfied it was safe to do so. I am so grateful for the kindness and consideration at Pilgrim Hospital despite them being under pressure and I am so proud of them.
Visited October 2023
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Pilgrim Hospital has not yet replied.
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Review titled Such calm, professional care and obvious empathy
by zebrayj85 - Posted on 27 October 2023
I have just completed a six, three week cycle of chemotherapy treatment in the Chemotherapy Suite at Boston Pilgrim Hospital, Lincolnshire and I have received outstanding care from the team. Everyone who enters chemotherapy does so with both hope and trepidation. The team see a multitude of patients, which must seem like a never-ending avalanche but they show such calm, professional care and obvious empathy, compassion and devotion, that they make the day brighter and give you hope, making it feel like individual care from the perspective of the patient. Their care has been significant in setting my mind at rest and in giving me the best chance from the treatment. There are many times when the team are very busy but with a calm, quick, cheerful response the team works like a well oiled machine. For me it has been a joy and honour to watch them all work together so well and with such dedication. This applies to the whole team from reception to refreshments. My care has been much appreciated by this patient and I hope their efforts are fully recognised by the hospital. Overall the whole experience from diagnostic tests and interpretation from the consultant and his team, through to liaison with my GP surgery has been seamless and speedy and has been very much appreciated.
Visited October 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 06 November 2023
Dear zebrayj85 Thank you for taking the time to share this feedback and your experience. We are pleased the care you have received has been positive. Regards Lauren
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Review titled Lack of follow up from changes on CT
by Bereaved Mum - Posted on 16 January 2024
I have had a persistent cough and GP sent me for a CT scan. There were changes on my CT scan and I was advised to stop Methotrexate whilst waiting a respiratory appointment. I had pulmonary function tests which I was unable to complete. I then had an appointment for yesterday. When I arrived I was told the clinic had been cancelled. So I am still waiting for the follow up from my CT and meanwhile my RA is flaring due to stopping Methotrexate.
Visited October 2023
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Pilgrim Hospital has not yet replied.
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Review titled Very lovely staff
Rated 5 stars out of 5
by Caroline Smith-Green - Posted on 18 October 2023
All the different staff I saw were all very cheerful, explained everything. Even got offered hot or cold drinks while in the waiting room, Wow never had that anywhere else I've been. Well done for going that extra mile
Visited Urgent Treatment Centre on October 2023
Pilgrim Hospital has not yet replied.
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Review titled I have never had better service from health care professionals
by Leading Trackman Paddy - Posted on 30 October 2023
I was , understandably anxious arriving at Boston's Pilgrim hospital . The waiting room was well populated and there was a steady stream of people being booked in. I was checked over and sent back to the melee . Eventually I was called and was ushered into a preparation room . One of those natty gowns that do up the back was issued . Here there's a mild blank , twanging nerves I should think . Entering the preparation room the anesthetist was a pleasant calming characterful gentleman who explained what was going to happen . Questions kept on being asked name , address , allergies , and so on .the process from start to finish was , strangely , almost enjoyable , once the spinal had gone in I was warm and cosy from the navel down , the anaesthetist was keeping watch , there was some banter and everything went ahead with alacrity. I expect I had a snooze while it was all going on . Towards the end , I was more aware of surroundings but everything was great . Everyone seemed pleased .off to recovery, where you're regularly monitored through a measured period of time . More banter . Very uplifting. I still had no sensation below the navel. I was taken to a ward and made comfortable. Time passed , medication came and went .some time the following morning it became apparent that the pain control was not , either sufficient or working as it should , I seem to remember asking for more pain relief . Then physio turned up , and seemed shocked that I couldn't do their exercises, get them in , get them moving , get them out , seems to be their mantra . I'm afraid I may have been unintentionally brusque with one of them , the pain in moving was unsupportable . Back to bed . Pain meds doubled . Later it was discovered I'd contracted cellulitis on the operated leg a risk I'm informed , with diabetes which I have , type 2 . So more meds . As time passed I managed a small amount of sleep about 8 hours over maybe 3 days .and so it progressed . The occasional visit from physio , and care from the staff . Ward moves abounded for a while there was a general shuffle quietly damaging moral and to an extent , patient care . Here I'm going to make a firm statement . All through this experience I have never had better service from health care professionals . Everyone from the cleaners , health care , nurses , auxiliaries, physio , the people who cleaned up my mess , the ones who came around with their dogma , ( if it's honestly offered any dogma has the same weight as another ) the anaesthetic department , the surgeon and his team , the people who came in the night or day , the ones offering tea . I would thank you all by name and recognise the comfort you gave me and in some cases humour and banter . The young lady who wasn't sure of her worth was doing a great job so we had a talk and I gave her a speech I'd once given one of my beloved daughters . Should I have world enough and time I would visit you all . A hero of mine used to sign off " Love light and peace " Or " Health , wealth and happiness " Take your pick . Sincerely
Visited October 2023
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Review titled Pilgrim Hospital
Replied on 07 November 2023
Dear Leading Trackman Paddy The team on 3rd floor would like to thank you for the feedback regarding your admission. It is so important to us as a team to hear that patients are having a good experience, your feedback means so much to us, thank you for taking the time to provide a great response. Take care The Team
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Review titled The staff were the best I had come across
by Zielski24 - Posted on 20 October 2023
Had a routine check and internal, The staff were the best I had come across, they were professional, friendly, helpful and had a sense of humour, a must when you're having an internal with 5 other people in the room.
Visited October 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 06 November 2023
Dear Z|ielski24 Thank you so much for taking the time to leave this feedback for our team following your recent visit. It is lovely to hear the team were able to make you feel at ease and gave you the care and reassurance you required. Kind Regards Tanya Wilson
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Information supplied by United Lincolnshire Hospitals NHS Trust