Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Informative, caring and reassuring
by delphinusey98 - Posted on 02 November 2023
On arriving for my appointment I was a little anxious but after meeting all the ladies, they put my mind at rest very quickly. All the staff were great, very informative, caring and reassuring. Nothing to worry about :)
Visited October 2023
Provided by Care opinion
Review titled Pilgrim Hospital
Replied on 06 November 2023
Dear delphinusey98 Thank you for taking the time to leave this lovely feedback for our team following your recent visit to Gynaecology outpatients at Pilgrim Hospital. As a team we appreciate it can be such a worrying time having to attend our clinic. It is lovely to hear that the team were able to put you at ease whilst giving you the care and support you required. Kind Regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide United Lincolnshire Hospitals NHS Trust
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Review titled Kind staff make all the difference
by sagittarius69 - Posted on 19 October 2023
The staff made me feel relaxed and talked me through everything that was going to happen, how it would feel and reassured me in every way possible, I cant thank them enough, its never easy going for any procedure but when the staff are as kind and thoughtful as they were on Ward 1B then it makes all the difference.
Visited October 2023
Provided by Care opinion
Pilgrim Hospital has not yet replied.
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Review titled Did not get my op
by Tirde67 - Posted on 19 October 2023
Arrived early to the day surgery ward. Sat in waiting room as no bed. Footstool given as had to elevate leg. Candula put in, blood everywhere, nearly passed out. No care taken. Arm swelled. Was told specific time for my operation, as diabetic and needed latest cut off for food. I was sat and started to suffer with the shakes because no food. My wife phoned to say they needed to do something. Blood sugar taken and a cup of tea made when I begged for something as was shaking. People in waiting room moaning as being sent home and waiting for transport. Other patients in bed appeared to be refusing to go home and saying that so and so was on their MRI. Dr saying they will look and see them tomorrow. One patient decided to kick off as they weren't waiting anymore. I believe because they were kicking off they went straight down. I finally got a bed. Then told they had run out of time and I would have to have it done another day. I feel I lost my operation because other patients would not go home and another patient threw a tantrum. I finally got something to eat after 12 hrs. I was only one who did not get their operation. I don't think this is fair!!! I had come in. I have bipolar and took a lot mentally to get to where I needed to be for this op. I am on medication for pain and having wound dressed three times a week and now having to wait another two weeks for op. I feel this is all because of a tantrum from another patient which staff gave into. I believe this patient was given my slot. Also people who will not go home. Is Pilgrim a hospital or a fully incusive hotel???
Visited October 2023
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Review titled Pilgrim Hospital
Replied on 23 October 2023
Dear Tirde67 Many thanks for your comments and may I apologise for your experience on day ward on this occasion. Unfortunately the department has been under significant bed pressures caused by the excessive demand on the emergency department and patients requiring emergency admissions. This has then impacted on the planned surgical admissions. The staff in the department explored every option and tried everything within their power to give all the patients requiring admission beds which included trying to prepare patients for their surgery in the waiting area so that if a bed became available we could quickly transfer them to theatres and save time. However in your case this did not work and theatres still ran out of time. Patients do appear to go down to theatre at different times as there are 10 operating lists running at any one time with operations finishing at different times and different speciality surgeons operating. Please be assured that patients go down to theatre in order of a planned operation list and not simply if they shout loud enough. May I once again apologise for your poor experience on this occasion and trust that we can provide you with a positive one on your next date that will be provided to you. Kind regards Sam ( Matron for TACC)
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Review titled I was terrified but they took time to explain everything
by dancern75 - Posted on 06 October 2023
The staff were kind, caring and took time to explain everything to me about what was happening and why and this helped to put me at ease. I was terrified about the bone marrow biopsy procedure I had to have but the doctor was so understanding and this helped me to trust him. Thank you to everyone who dealt with me.
Visited October 2023
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Review titled Pilgrim Hospital
Replied on 09 October 2023
Dear dancern75 Thank you for taking the time to share this feedback. Thanks Lauren
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Review titled Waiting time
Rated 2 stars out of 5
by Anonymous - Posted on 03 October 2023
I attended at 16.15 and was referred to utc for a dressing change as District nurse team have not been in touch.after waiting 1&1/2 hours I was seen but the nurse thought there was an infection so I was referred back to a&e. I was seen within 1/2 for triage and asked to take a seat and wait to be called for blood tests. It took till 2am (a wait of 7 hours) the next for the bloods to be taken . The nurse did apologise for the long wait and said she was going to raise tonight’s issues with her manager as it was not good enough. A further hours wait and I was seen by a doctor who said my bloods were ok but there maybe an infection so I was prescribed Flucloxacillin and discharged at 3.30 am. Whilst I understand doctors were on strike and the dept was very busy I find the timing if all this deplorable. Because of lack of sleep I now have a day off and lose pay . Are these waiting times representative of a normal day in A&E or did I just land on a bad day. As I write this the district nurses still have not been in touch so I may have to attend again for dressing change wondering how long this time!
Visited Accident and emergency services on October 2023
Pilgrim Hospital has not yet replied.
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Review titled Exemplary care
by October2023 - Posted on 30 October 2023
I was admitted with a swollen and infected gallbladder and eventually had surgery. The staff on 1B on all shifts have been absolutely spectacular and are a credit to the hospital and to the profession. From the housekeepers, nurses, student nurse nothing has been too much trouble and they have all gone above and beyond to ensure I was supported and well looked after. Couldn’t have asked for better nursing care and as a nurse myself I can fully appreciate the pressures that wards can come with. I really feel this ward needs some recognition for their exemplary care and dedication to trust values.
Visited October 2023
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Review titled Pilgrim Hospital
Replied on 07 November 2023
Dear October2023 Thankyou so much for taking the time to share your experience with us. The team on 1B are really appreciative of the praise and feedback that they receive from patients. We strive daily to ensure all our patients are cared for to the highest standard. We hope that you are now recovering well at home. All the best Laura Hatfield Ward Sister- Ward 1B
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Review titled Convenient appointment
by wezenyp47 - Posted on 12 September 2023
I had a telephone appointment will the consultant about my sleep apnoea. As usual he was on time and very informative as to my condition. This is a much better system as it saves me a journey to the hospital which is 20 miles away and paying car parking for a 5 minute appointment.
Visited September 2023
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Review titled Pilgrim Hospital
Replied on 13 September 2023
Dear wezenyp47 Thank you for the positive feedback regarding your telephone appointment. We are happy you are satisfied with the service. Regards Sally
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Review titled Friendly staff
Rated 5 stars out of 5
by Michele Grunnill - Posted on 11 October 2023
Visited A@E on the 17th September in extreme back pain, although I was there a long time which you expect, due to so many people waiting, I cannot fault the service I received. I had a urine sample taken, blood tests, a CT scan and given medication for the pain. The Doctors, nurses and reception staff were very efficient, helpful, polite and friendly. Very much appreciated. Thank you. I don't know what we would do without the NHS.
Visited Accident and emergency services on September 2023
Review titled Pilgrim Hospital
Replied on 23 October 2023
Thank you for your valuable feedback regarding your visit to A&E, it is good to hear that we were able to accommodate your needs to isolate and that staff recognised this and implemented it. Your feedback has been passed onto the teams and is very welcomed at this time. Kind regads, Vikki Hoadley Sister
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Review titled Despite all of that the Health Care Assistant was so lovely
by Biscuits99 - Posted on 03 October 2023
I was admitted to the integrated assessment centre at Pilgrim Hospital from A&E early hours of Monday morning. My fiancé, who was with me at the time, asked the staff to get me a blanket as I was very cold. This didn’t happen and I kept waiting but in the end I had to ask again for a blanket when I next saw someone, which was a while later. I was moved to AMSS B side on the 3rd floor and the day staff were really lovely and accommodating and made me feel comfortable. Though the night staff just didn’t seem to care I kept mentioning about my cannula as it was sore, bleeding and starting to come out but they didn’t do anything about it and didn’t seem to care. The nurses looking after bay 14 the next morning also didn’t seem to care or even understand what I was saying and the cannula ended falling out and my arm is now left bruised and sore. Despite all of that the Health Care Assistant was absolutely lovely. She was so friendly and nice, made me feel extremely comfortable and she was extremely helpful and genuinely cared. She 100000% deserves a raise or something to recognise her amazing care.
Visited September 2023
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Pilgrim Hospital has not yet replied.
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Review titled The whole team who dealt with the operation were fantastic
by Jan W - Posted on 04 October 2023
I attended the Pilgrim Hospital, for a small eye operation. I was seen on time and the whole team who dealt with the operation were fantastic.
Visited September 2023
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Pilgrim Hospital has not yet replied.
Information supplied by United Lincolnshire Hospitals NHS Trust