Pilgrim Hospital
Sibsey Road, Boston, Lincolnshire, PE21 9QSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Cannot fault the way I was treated
by Gilly27050 - Posted on 20 July 2023
Visited yesterday. Great experience. Was seen promptly by a fabulous Advanced Practitioner, with the assistance of her team and the Ultra Sound team. Cannot fault the way I was treated, in fact it was superb. Would highly recommend.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 20 July 2023
Dear Gilly27050 Thank you for taking your time to leave this lovely feedback for our team. We appreciate it can be difficult having to attend our clinics. As a team we strive to make the experience as pleasant as possible. It is lovely to hear the team were able to give you the care and support you required. Kind regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide
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Review titled An amazing team thank you all for your care
by Serez99 - Posted on 27 July 2023
Wow. Absolutely amazing service. The junior doctor was very lovely approachable and thorough. The health care assistants were very polite, fast and very hard working. An amazing team thank you all for your care
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 01 August 2023
Dear Serez99 Thank you for your feedback for our service, it will be passed onto the whole team. We appreciate all feedback. We will continue to work on providing excellent care within our A&E at Pilgrim Hospital. Kind regards, Vikki Hoadley Sister
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Review titled I am truly grateful for all the hard work
by Chris532 - Posted on 20 July 2023
The AMSS ward was amazing and a credit to the hospital. The staff there were, helpful reassuring and friendly. They really looked after me. The wards and toilets were meticulously clean and well looked after. I am truly grateful for all the hard work that every person took to look after me during my stay from the porters and admin staff to the nurses and doctors.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 01 August 2023
Dear Chris532 I really appreciate you taking the time to send such positive feedback. Thank you. Lisa
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Review titled The staff are very helpful and reassuring.
by augustmb75 - Posted on 05 July 2023
All the procedures were explained very well staff were kind and courteous. Even though they were extremely busy they remained calm thereby creating a relaxed atmosphere for the patients. Also very reassuring is the initial checks - blood pressure/temperature/weight before proceeding to receiving treatment. Staff at reception are very helpful, I never have to worry about my next appointment as someone at reception sorts it out noting day-date-time along with necessary date for me to book blood test for next treatment. Might sound odd but I enjoy the experience. Keep up the good work we appreciate all you do for us.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 13 July 2023
Dear augustmb75 Thank you so much for such kind feedback. We strive to ensure we deliver the best possible care to our patients. So this feedback is much appreciated, thank you. Please let us know if we can be of any further support to you. Kind regards Polly
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Review titled All the nursing staff were lovely and friendly
by Elizabeth624 - Posted on 06 July 2023
I was made to feel at ease from the moment I walked in . I was feeling quite nervous but all the nursing staff were lovely and friendly .Thank you all .
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 11 July 2023
Dear Elizabeth624 Thank you so much for taking the time to leave this feedback for our team. We appreciate how worrying it can be having to attend our clinics. As a team we try are best to relieve your fears and provide the care and support you require. I will share your kind words with the whole team. Kind Regards Tanya Wilson Gynaecology Outpatient Sister Trust Wide United Lincolnshire Hospitals NHS Trust
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Review titled Head Injury while on Blood Thinners
by bleeder81 - Posted on 09 August 2023
I had a fall and bang to head, while on blood thinners. I went into A&E as advised by 999 as ambulance would take hours to get to me. I wasn’t seen for 6 hours and then had bloods and cannula put in, then several hours later had CT scan. I was told I possibly had subdural bleed and needed to stay in for 48 hours. I was given one sandwich and cup of tea the whole time. Eventually a bed was found as 7:30am! I was scared and worried. In the Ward I was monitored and given pain relief. The doctor came and said I could go home at 1:00 pm but discharge paperwork took until 6:30pm. I would have preferred to have another CT to confirm the bleed had stopped as I am now home with headache and sleeping a lot and worried that it may still be bleeding.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 14 August 2023
Dear bleeder81 Thank you for the feedback regarding your experience in A&E. The department has been under immense pressure with the amount of people using the service, this causes significant delays for scans and bloods. The wait for an inpatient bed can also be delayed due to pressures within the hospital. Staff are working tirelessly to keep patients safe, and well cared for in our A&E. Nutritional rounding trolley is sent to the Chairs for treatment area every few hours and water is always available. Staff are in this area at all times, so requests for food can be made. We have also installed a new vending machine so that patients can purchase food for themselves. I cannot comment on the care received after A&E. Kind regards, Vikki
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Review titled Great practice
Rated 5 stars out of 5
by John gray - Posted on 03 July 2023
Arrived at pilgrim for an MRI while in waiting room I became un well and was quickly taken down to a&e where all the staff were brilliant I was given ct scans x-rays ECG,blood tests put on a drip. The consultant was very thorough and informative a very nice person.
Visited Accident and emergency services on July 2023
Review titled Pilgrim Hospital
Replied on 04 July 2023
Thanky ou for your feedback regarding your unplanned admission to A&E. These comment will be passed onto the team. Kind regards, Vikki Hoadley Sister United Lincolnshire Hospitals NHS Trust Urgent and Emergency Care Pilgrim Hospital
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Review titled Really 1st class experience
by Rosie60 - Posted on 28 July 2023
I was clearly told my tests were to rule out cancer. I arrived needing a scan. Thought there should have been water on offer. Luckily I had taken my own flask and could refill it from the cold tap. Staff incredibly helpful and kind, absolutely no complaints there. Had 3 separate tests and went smoothly and quickly from one to the other. Kept me informed what was happening. The staff were very professional, respecting my dignity at all times, had a chaperone. I was only just over an hour at the hospital, having been warned on the letter there could be a lot of waiting about. Really 1st class experience. Result there and then, and everything was fine.
Visited July 2023
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Review titled Pilgrim Hospital
Replied on 01 August 2023
Dear Rosie60 Thank you for taking the time to give your feedback and accept our apologies that there was no water available. If you are happy to share this area via lauren.rigby@ulh.nhs.uk we can review. thanks Debbie
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Review titled very helpfull and proffessional team
Rated 4 stars out of 5
by janice richards - Posted on 10 August 2023
whilst i appreciate everyone in the whole of the hospital and the way it is ran i would just like to show my thanks to the pals team at boston pilgrim for all the help and support and outcomes that have turned out satisfactory for all concerned,well done and its so good to know you are around for everyone and show your willingness to help,you are a credit to the hospital
Visited Don't know on July 2023
Review titled Pilgrim Hospital
Replied on 14 August 2023
Thank you for very much for the lovely feedback which will be shared with the PALS Team. Kind regards Bernie
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Review titled Excellent care
Rated 5 stars out of 5
by Paulina Tomczyk - Posted on 28 July 2023
Very good patient care. Very friendly and obliging.Great staff. Lovely atmosphere.Clean and nothing was missing
Visited Cardiology on July 2023
Review titled Pilgrim Hospital
Replied on 01 August 2023
On behalf of ULHT we would like to thank you for taking the time to provide feedback following your experience at Pilgrim hospital. If you would be kind enough to provide the area visited via patient.experience.ulh.nh.uk we will forward this on. Regards
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Information supplied by United Lincolnshire Hospitals NHS Trust