Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Pinderfields Hospital.
Reviews
-
Review titled Staff amazing, car park beyond dire.
Rated 4 stars out of 5
by Anonymous - Posted on 01 May 2024
I had read that parking was bad but did not foresee just how bad. The outpatient, in his nineties has a disabled badge. I couldn't drop him at the door and queue for parking as he would have panicked if left alone for any length of time. I arrived very early and eventually, after nearly an hour I parked ..... a great distance from the entrance to the hospital. He really, really struggled to get to the main doors. Once inside the hospital all the staff were amazing, but he was really suffering already and nearly didn't make it up to the department he needed to visit. I really fail to see why a large hospital like this cannot have an appropriately sized car park particularly for sick and disabled users. If they ever do have one and it is not in immediate proximity to the hospital, it should should have wheelchairs etc for the use of patients. At the moment I think the hospital itself is not fit for purpose, although the staff in this department were excellent and the porters who helped us were also amazing.
Visited Dentistry and Orthodontics on May 2024
Review titled Pinderfields Hospital
Replied on 02 May 2024
Thank you for taking the time to post your comments regarding the experiences described when visiting the Pinderfields Hospital site. I am pleased to read that once inside the hospital, you found staff to be amazing but I am disappointed to read of the difficulties experienced with car parking. Unfortunately, there is high demand for parking on a daily basis at Pinderfields Hospital and I am sorry for the difficulties experienced with parking. I would like to reassure you that the service is developing plans for better management of our car parks. We are constantly looking at different ways to improve the car parking situation but would like to thank you for sharing your concerns with us. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled ENT
Rated 1 star out of 5
by Anonymous - Posted on 22 May 2024
I've had an appointment with ENT back in February. After appointment I have been told that I will be referred for a CT scan and I should receive a letter in a couple of months. I have phoned the hospital on the end of March and after being transffered to multiple departments I've been told that they can see the request from doctor and I should expect the letter in April/early May for my appointment. We are now on the end of May and I still haven't received my appointment letter. I have phoned hospital again to be told that the request is not showing on system and that I need to speak to ENT department and request referral. I've expressed my concerns and pointed out that when I phoned in March I was assured that this information is on system but due to strike the referral was pushed back, at least that's what I have been told. After being put through to ENT I have been left on hold for an hour, phoned again to be left on hold for another 40 minutes, 3rd time I've only waited 30 minutes before being cut off. My first appointment with ENT doctor was great and professional, but getting any information after that or my referral letter is proving impossible. I have waited more than the required time and it seems that I might no longer even have the referral at all. I don't know how to proceed in order to be seen.
Visited Ear, Nose & Throat on May 2024
Review titled Pinderfields Hospital
Replied on 23 May 2024
Thank you for taking the time to post your comments regarding your recent experience. It is clear from your feedback how frustrated you have been left feeling and for that I am really sorry. Perhaps I can suggest you contact our Patient Advice & Liaison Services (myh-tr.palsmidyorks@nhs.net) who will be able to look into this for you and speak with the relevant services. Thank you again and I hope you do contact our Patient Advice & Liaison Service. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Thank You So So Much
Rated 5 stars out of 5
by Heather Macintosh - Posted on 24 May 2024
I was admitted to AAU via A/E and Resus recently and I have to say how kind, caring and professional everyone was. Please keep up the good work. We need you. In spite of all the current difficulties my experience was second to none. Thank you.
Visited Accident and emergency services on May 2024
Review titled Pinderfields Hospital
Replied on 28 May 2024
Dear Heather Thank you for taking the time to post your comments regarding your recent experience. I am really pleased to read of your positive experience and that you found our staff to be kind, caring and professional. I will be sharing your kind words with the team who will really appreciate your feedback. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Everything acceptable
Rated 5 stars out of 5
by Stephen Taylor - Posted on 19 May 2024
I was admitted urgently for 2 scans and medical checks. I had to wait a while but that was understandable as the hospital was extremely busy. The service I received over six days from the doctors, nurses and all other staff was very good and friendly. I have no complaints at all. I didn't expect good food but it was actually all really nice. No complaints in this dept. either.
Visited Diagnostic Imaging on May 2024
Review titled Pinderfields Hospital
Replied on 20 May 2024
Dear Stephen Thank you for taking the time to post your comments regarding your recent experience. I am really pleased to read that your overall experience was positive and that you found staff to be friendly. All of our staff aim to provide a high standard of care and I am pleased that this was your experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Shocking accident and emergency department
Rated 1 star out of 5
by Anonymous - Posted on 27 May 2024
Visited this place 4 times in last two years waited over 8/10 hours walked out three times, old people waiting hours looking uncomfortable on deaths door! Staff that do nothing but plod about, ended up at lgi was seen in three hours offered pain relief service excellent baring in mind Leeds is a larger city! It’s not the nhs that needs more money it’s this place wants a kick up the backside!!
Visited Accident and emergency services on May 2024
Review titled Pinderfields Hospital
Replied on 28 May 2024
Thank you for taking the time to post your comments regarding your recent visit to our Emergency Department. I am sorry to read of your experiences and that you felt you had no other option but to go to another hospital for treatment. I am pleased to read that you were able to receive appropriate pain relief. I hope you are feeling much better. We are seeing an increase in the number of patients to our hospitals which means our patients are having to wait much longer in our Emergency Department than we would like. We fully appreciate and acknowledge this does make for a positive patient experience. Please be assured we are doing everything we can to reduce the waiting time in the department and I will share your feedback with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled great service
Rated 4 stars out of 5
by michael clement - Posted on 11 April 2024
attended A&E on 8/4/24 was seen in triage within an hour refered to Doctor seen very quickly. was decided I had to go to ward 36. a wait of approx 2 hours. Had numerous tests and given medication and discharged that afternoon, I would like to thank all staff especially the doctor and sister on ward 36 for their kind attention to me. Thank you.
Visited Accident and emergency services on April 2024
Review titled Pinderfields Hospital
Replied on 12 April 2024
Dear Michael Thank you for taking the time to post your comments regarding your recent experience. It is lovely to read how you were treated with kindness from all of the staff involved in your care and treatment. I will ensure that your feedback is shared with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Why no answer?
Rated 3 stars out of 5
by Sussex person - Posted on 10 April 2024
We have tried three times this evening to find out how my partner's mother is after she was brought to accident and emergency. We were put through to a number that just rang out, on all three occasions.
Visited Accident and emergency services on April 2024
Review titled Pinderfields Hospital
Replied on 11 April 2024
Thank you for taking the time to post your comments regarding your recent experience of contacting the hospital. I am sorry you have experienced difficulties in trying to obtain an update on your partner's mother and acknowledge how frustrating this will have been for you. I wonder if you have tried contacting our PALS team (myh-tr.palsmidyorks@nhs.net). If not, I would suggest contacting the team who will be able help in trying to obtain an update for you and your partner. If there is anything further we can do, please do contact our PALS team. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Great Team
Rated 5 stars out of 5
by Debbie Watts - Posted on 23 April 2024
I would like to say a big thank you to all the A&E team who took care of my husband on a busy Saturday night recently. The Consultant was very kind, he even got a wheelchair for my husband and pushed him to the treatment bays himself. Great team .
Visited Accident and emergency services on April 2024
Review titled Pinderfields Hospital
Replied on 24 April 2024
Dear Debbie Thank you for taking the time to post your comments regarding both yours and your husbands experience of our Emergency Department. I am so pleased to read how supportive staff were to your husbands needs and to read that you felt all of the staff were great, is amazing! I will be so happy to share your lovely feedback with the team. Thank you again and I hope your husband is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Awful Telephone service
by Matt Wozniak - Posted on 22 April 2024
Trying to get hold of anyone outside of the reception is near impossible and soon as you get through and off the hold music they hang up on you. having been on hold first time over an hour and then 2nd time 45 mins i had to give up. if you are not going to have a service to answer calls then dont put people through and waste their time
Visited Ear, Nose & Throat on April 2024
Review titled Pinderfields Hospital
Replied on 24 April 2024
Dear Matt Thank you for taking the time to post your comments regarding your recent experience. I am so sorry to read of your experience and it is clear from your feedback how frustrated you have been left feeling. This is not what we would want anyone to experience. We are currently looking at our telephony service and how we can make improvements but I will be sharing your feedback with the team. If you need any future support please do contact our PALS team (myh-tr.palsmidyorks@nhs.net) who will be more than happy to help. Thank you again. Kind regards Clare Blackburn (Head of Patient Experience)
-
Review titled Professional and efficient
Rated 5 stars out of 5
by Anonymous - Posted on 08 April 2024
Staff helpful and encouraging on or before time :very refreshing. Man who tested my wife’s eyes so helpful and encouraging. My wife was in a wheelchair and needed support and advice. He issued a prescription and gave helpful advice re both eyes. He is a star please pass on our Best Wishes and Many Thanks to him
Visited Ophthalmology on April 2024
Review titled Pinderfields Hospital
Replied on 09 April 2024
Thank you for taking the time to post your comments regarding your wife's recent experience at the Mid Yorkshire Teaching NHS Trust. It is lovely to read of your wife's positive experience and how a member of our staff provided such outstanding care. I will ensure that all of the staff within the team receive your kind words and praise. Thank you again and I hope your wife is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust