Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Long wait
Rated 1 star out of 5
by Anonymous - Posted on 31 October 2022
Arrived by ambulance with my daughter who needed treatment... ambulance crew, great no problems but boy, what a wait for triage! And another long wait for a doctor. Seemed very chaotic and slap happy! They even allowed people to wander about who weren't even ill! It was very slow and frustrating.
Visited Accident and emergency services on October 2022
Review titled Pinderfields Hospital
Replied on 01 November 2022
Thank you for taking the time to post your comments regarding both yours and your daughter's recent experience of our Emergency Department. I am really sorry to read that you both had a lengthy wait in the Department before seeing a doctor. Unfortunately, we are continually seeing high number of attendances to our Emergency Departments which means some of patients are waiting for a very long time (much longer than we would really like) which is having a negative impact on patient experience. I am really sorry for both yours and your daughter's poor experiences and please be assured the Trust is doing everything it can to reduce the pressures currently on the service. Thank you again for your feedback and I hope your daughter is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Fantastic and professional practice
Rated 5 stars out of 5
by Anonymous - Posted on 11 October 2022
I had my fibroadenoma removal surgery and I was very very very anxious before going to the Operating room . The staff was incredibly supportive , friendly , empathetic and I soon could feel more relaxed . The surgery itself went super well, the surgeon and anastethist surely knew how to deal with the situation. A big thanks to everyone who was involved , from HCA to ODP , to the nurses, surgeons and anaesthetists . A big thanks as well to the booking team and reception . All great , I fear less hospitals now !
Visited Breast Surgery on October 2022
Review titled Pinderfields Hospital
Replied on 12 October 2022
Thank you for taking the time to post your comments regarding the surgery you have had. It is great to see how the support you received from staff helped you to relax and more importantly, reduced your fear of coming into hospital. I have shared your lovely feedback with the team who I know will be so pleased that you've had such a positive experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Disgusting Service
Rated 1 star out of 5
by Laura Bradley - Posted on 07 October 2022
I have waited over a year for an appointment to see a Neurologist about my migraines that totally devastate my life, They have made 2 appointments now and both have been cancelled within days of them being made. No explanation, Nothing!!! Totally unacceptable. This hospital is a joke and a danger to the public, Avoid at all costs
Visited Neurology on October 2022
Review titled Pinderfields Hospital
Replied on 11 October 2022
Dear Laura Thank you for taking the time to post your comments regarding your experiences of our Neurology services. I am really sorry to read that you have had two appointments cancelled and can only imagine how frustrating this must have been for you. This is not what we would want for any of our patients and for that I am sorry. I wonder if you would be happy to contact our PALS team who will be able to look into this for you. Their email address is myh-tr.palsmidyorks@nhs.net Thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Too long a wait in A&E
Rated 1 star out of 5
by bev - Posted on 28 October 2022
Came into A & E after being told to by 111 within the next hour, had also got a text with a code number on it from 111. Receptionist said 111 do that all the time but we just ignore it! I was very ill with a heart condition and was totally fatigued. The screen showed about a seven hour wait in pinderfields and 1.5 hrs at pontefract! 42 people were waiting to see a doctor. I gave up after an hour. I would have been happy to be seen by anyone but I couldn't be in that horrible waiting room any longer so I went elsewhere. 1 week later I had an pacemaker fitted. If other hospitals can provide quicker care why can't pinderfields? I am sure pinderfields is deliberately making patients wait. I could also overhear people booking in at Reception which is a privacy issue, one person came in with earache, another with a neck strain and another with suspected tonsil issues none of which are accidents or emergencies, so you need a massive sign up giving a list of things not to come to A & E with in lots of different languages and tell 111 to stop telling patients to go to and that A & E are expecting them. Staff are great you just haven't got enough working in A & E, ever
Visited Accident and emergency services on October 2022
Review titled Pinderfields Hospital
Replied on 01 November 2022
Dear Bev Thank you for taking the time to post your comments regarding your recent experience of our Emergency Department. We are continually to see increased numbers of patients attending our Emergency Departments and in particular at this time of year, we will see even more people coming into the department. Please be assured that the Trust is doing everything it can to monitor the situation and due to the increased number of people attending the department, it means our patients have to wait longer that we would ideally like. This is not an experience we want for any of our patients. I am sorry for your poor experience in the department, and we are working with our external partners to remind the public that our Emergency Departments are there for emergencies only. We are also spreading this message to the public through the various Social Media platforms. Thank you again for your feedback and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Unfriendly nursing staff a&e assessment rooms
Rated 1 star out of 5
by Anonymous - Posted on 07 September 2022
I saw a nurse in an assessment room when I first arrived to a&e there were also other nurses in the room the same time. The nurse that was typing on the computer and asking me questions did not make any eye contact with me and was very rude and unfriendly. I was asked why I didn't go to see my own gp. I said that 111 advised that I ring and ambulance and go to a&e as everything was spinning around when I looked at the left or right. The nurse also got annoyed when I said at that I had fallen before leaving my house. They said why didn't you mention this at the beginning, now they would have to refer me to triage and that seemed like an issue with their reaction. At the end I was told to leave because they had to make a phone call. I said I have to walk slowly as I was very dizzy and they didn't sat anything. I was very disappointed and upset about this service. I was in tears in their room when I was receiving this treatment. This is the last thing you need when you are at your most vunerable. Again when I was crying the nurse did not say anything, another nurse that was there offered me a tissue. I visited on the 5.09.22.
Visited Accident and emergency services on September 2022
Review titled Pinderfields Hospital
Replied on 07 September 2022
Thank you for taking the time to post your comments regarding your recent experience when visiting our Emergency Department. I am so sorry to read of the difficulties you faced at a time when you were so unwell and needed support. It is disappointing to read how you've described staff being "rude and unfriendly". The Trust has clear values and behaviours which all staff should be adhering to and I am sorry that your experience of our staff was not as positive as it should have been. I am saddened that this whole experience upset up and brought you to tears, this is the last thing we want for any of our patients and for this I am really sorry. I have shared your feedback with the staff so that they can understand what a negative impact this has had on you. If there is anything else we can help with, please do get in touch with our PALS team (myh-tr.palsmidyorks@nhs.net). Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Waiting times and lack of communication
Rated 2 stars out of 5
by Anonymous - Posted on 11 October 2022
Took my 86 year old Father to the A and E department we waited seven and a half hours to be seen despite me asking three times if staff knew how long our wait would be . We were eventually seen by a male nurse after I went to the nurses station and complained he apologised for our wait and said we had been missed somewhere along the line we were then sent to another room where my Father was seen by a nurse who applied a dressing to his burns , she was lovely and also apologised for the wait After forty eight hours we visited A and E has instructed by the nurse for a burns check to be told that this should have been done by the GP, however the burn was looked at and a clean dressing was applied we were told an appointment would be made for a follow up visit a few days later and advised to phone the GP to check the date and time After a phone call to the GP it was evident that they had not received any requests from the hospital. Total lack of communication.
Visited Accident and emergency services on September 2022
Review titled Pinderfields Hospital
Replied on 12 October 2022
Thank you for taking the time to post your comments regarding your visit to our Emergency Department with your father. I really sorry to read of the experiences you have described; for the length of time waiting in the department and for the lack of communication. I can only imagine how frustrating this must have been for you both. Unfortunately, we are continuing to see an increase in the number of attendances to our Emergency Departments which regrettably means our patients may be waiting longer to be seen than we would like. I have shared your comments with the team and if you would like us to look further into concerns, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope your father is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Terrible disorganisation
Rated 1 star out of 5
by Nick Hodgson - Posted on 12 September 2022
Nice to see you make people aware that NHS staff are under considerable pressure. But try thinking about the strain patients are under because of the appalling service the NHS provides. Monday 5 September I get my long awaited admission date for a new hip on 13th September. Tuesday 6th September they cancel. Thursday 8th my operation is back on for the 13th. Do the flow test and isolate, use the MRSA shower and nose products with daily clean towels and sheets and isolate over the coming days only to be cancelled again on the 12th. What a shower this disorganised group of people are who expect better pay and working conditions. Your a disgrace. Nick Hodgson
Visited Orthopaedics on September 2022
Review titled Pinderfields Hospital
Replied on 21 September 2022
Dear Nick Thank you for taking the time to post your comments regarding your recent experience. It is clear from your posting that your experience has clearly left you feeling significantly frustrated and disappointed with the Trust. I am sincerely sorry for your experience as this is not what we would want any of our patients to experience. The Trust continues to see a high admission rate that is putting pressure across all of our sites. Our hospitals remains full and our departments are therefore still under significant pressure. I know that this is not what you want to hear but please be assured that our teams are working extremely hard to ensure our patients are brought into hospital as soon as possible. I hope that you receive a date to come into hospital very soon but if there is anything that we can help with, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again for your feedback. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled how times have changed
Rated 1 star out of 5
by MR BUTCHER - Posted on 16 September 2022
visited on tuesday night with my partner who was in pain with an ongoing blood clot problem, arrived at 6.45pm and didnt get to see a doctor untill 11pm, after been sat on cold metal chairs for 8 hours and still not been treated i had to leave as had work in less than 4 hours. my partner did eventually get admitted at 4am ,i certainly will not be going back unless im in an ambulance , no one should have to go through that a terrible experiance ..the most money ever been put in and the worst service ever coming out ..
Visited Accident and emergency services on September 2022
Review titled Pinderfields Hospital
Replied on 11 October 2022
Dear Mr Butcher Thank you for taking the time to post your comments regarding your recent visit to our Emergency Department. I am really sorry to read of the experiences you have described and can only imagine what a worrying time this must have been for both you and your partner. Unfortunately, we are seeing a huge increase in the demand within our Emergency Departments which then has a negative impact on the length of time our patients are waiting to be seen, much longer than we would like. I have shared your feedback with the team so that they can understand what a negative experience both you and your partner had. Thank you again for your feedback and I hope your partner is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust