Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Full sometimes scary
Rated 4 stars out of 5
by Anonymous - Posted on 12 December 2022
My mum had a fall and the a&e was full, she was seen quite quickly and treated lovely by the staff they were brilliant with mum and nice even though really really busy. What we fould a little frightening was the amount of police with offenders and some with awful injuries.
Visited Accident and emergency services on December 2022
Review titled Pinderfields Hospital
Replied on 13 December 2022
Thank you for taking the time to post your comments regarding your Mum's experience whilst in our Emergency Department. I am sorry to read of your Mum's fall but pleased that her experience in the Emergency Department was really positive. I can fully appreciate how frightening the department can be at times and hope that staff were able to provide reassurance to your mum. I will share your lovely feedback with the team. Thank you again and I hope your Mum is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled The staff were all fantastic
by polariswh53 - Posted on 20 December 2022
The staff were all fantastic at Pinderfields A & E. They were under staffed with 10 hour waits to see a doctor, despite this I felt listened too and very well cared for.
Visited December 2022
Provided by Care opinion
Review titled Pinderfields Hospital
Replied on 20 December 2022
Dear Polariswh53 Thank you for your feedback regarding your recent experience of using our Emergency Department. I am sorry to read that you had the need to access our Emergency Department however, I am delighted to read that although there was a wait to see a Doctor, you felt listened to and cared for. All of our staff are working under extremely unprecedented circumstances and are still striving to try and do what’s best for our patients. I will share your lovely feedback with the team. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Provided by Care opinion
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Review titled Not interested and failed
Rated 1 star out of 5
by Grant lee - Posted on 08 December 2022
Took grand child as told by doctor with letter. 5 hours never did any obs then nurse came look and said viral infection, didn't ask anything or even read letter from docs. Also said no beds so take her home. Still no better day after back to different docs from 111. Once checked has double ear infections, bad throat and temp 39.1 needed urgent antibiotics. Discusting that a massive hospital didn't do basic tests or care about there patients. Luckily saw a caring professional day after who did there job...
Visited Accident and emergency services on December 2022
Review titled Pinderfields Hospital
Replied on 12 December 2022
Dear Grant Thank you for taking the time to post your comments regarding your recent experience. I am really sorry for the experiences you have described and can only imagine what a worrying time this must have been for you. It is evident how frustrated you have been left feeling and for that I am very sorry. If you would like us to look into this further for you, please do contact our PALS team (myh-tr.palsmidyorks@nhs.net). I will share your feedback with the manager of the service and would like to thank you again for sharing this with us. I hope your Grandchild is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Poorly managed under pressure
Rated 1 star out of 5
by Anonymous - Posted on 06 November 2022
Attended with an elderly relative following 10 hours through 111 triage and being referred for tests. We then waited another 8 hours is A&E as we started again with the queuing system. I do think 111 and A&E should take a more joined up approach but also think that it would be beneficial if the geriatric A&E offering was separate from general. I also think that ambulance staff should be able to hand over to a designated person to support vulnerable elderly people, especially given how many were left on beds in corridors with no information. This would then free up ambulance staff to go back out and carry out their duties as there were too many clogging up corridors whilst waiting to 'offload' patients. We waited 3+ hours for an ambulance and can see why.
Visited Accident and emergency services on November 2022
Review titled Pinderfields Hospital
Replied on 08 November 2022
Thank you for taking the time to post your comments regarding both yours and your elderly relatives experience whilst in our Emergency Department. I am sorry to read of your experiences and for the length of time waiting in the department. We are continually seeing an increase in the demand for our Emergency Departments which means some of our patients are waiting longer than we would like and for that I am sorry. I have shared your feedback with the staff as it is important that we continually learn from our patients/relatives/carers experiences. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net Thank you again and hope your elderly relative is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Nothing was too big or small for them.
by browsernp65 - Posted on 16 November 2022
I was admitted onto gate 37 for observations and then was moved to gate 36. I was in a bay room with several other ladies. The nurses, doctors, healthcare assistants and cleaners all went out of their way to ensure you received the best care possible. Nothing was ever too big or small for them. On a weekend where the nurse were busy and rushed off their feet they still ensured that the patients best interest was at heart. I just want to say a massive thank you for all of the effort and care they provided me with. The only one recommendation I would make is that the meal times aren’t very convenient. Breakfast 08:30am then lunch at 11:45 and tea at 17:30. I personally think it is a little bit much of a gap and lunch is a bit early. The choice of food and drink is exceptional.
Visited November 2022
Provided by Care opinion
Review titled Pinderfields Hospital
Replied on 23 November 2022
Dear Browsernp65 Thank you for taking the time to post your comments regarding your recent experiences whilst you were an inpatient on Gate 37 and Gate 36. I am pleased to read of your positive experiences and that all of the staff went out of their way to ensure you received a high standard of care and treatment. This is something all of our staff aim to achieve. I have shared your feedback with the teams who I know will be really pleased to read your comments. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful staff
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
I attended with my child who has Adhd with a medical emergency. The staff were so kind and patient especially the triage nurses and anethatists. Without their kindness and understanding my child would have really struggled to access the emergent treatment needed. Staff were rushed off their feet and some of them had worked through their breaks yet we were still dealt with with a smile and genuine concern. All staff greeted us with their first names and explained what would happen at every step of the process. They listened to my child’s additional needs and responded with adjustments. I can’t thank them enough. Just wonderful. I hope they see this.
Visited Accident and emergency services on November 2022
Review titled Pinderfields Hospital
Replied on 28 November 2022
Thank you for taking the time to post your comments regarding both yours and your child's recent experience. It is lovely to read how you felt staff were kind and patient and were really understanding. I can only imagine how reassuring this must have been for you. I will share your kind words to the team as I know how pleased they will be to read your comments. Thank you again and I hope your child is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Wonderful Dr and team
Rated 5 stars out of 5
by Charlie - Posted on 30 November 2022
I just wanted to say a huge thankyou to the Dr and staff who treated me on 30.11.2022 at Dermatology. I'm 32 weeks pregnant and after years of medical appointments due to infertility I sometimes have panic attacks in clinical settings. After my initial consult I decided to have a skin anomaly that had been bothering me removed, I felt very informed and comfortable with the Dr. Today was the day of the removal and although I was anxious I was put at ease, and I felt listened to and heard. Didn't feel a thing and it was lovely to have a positive experience after years of negative - it means a lot to somebody like me. Lovely informative staff working with the Dr too. Thankyou and have a lovely Christmas.
Visited Dermatology on November 2022
Review titled Pinderfields Hospital
Replied on 05 December 2022
Dear Charlie Thank you for taking the time to post your comments regarding your recent experience. I am so pleased to read of your positive experience whilst in the department. I can only imagine what an anxious time this must have been for you, but it is encouraging to read how supportive staff were with you and more importantly, you felt listened to. I will share your lovely words with the team as I know how happy they will be to receive your feedback. Thank you again and I wish you and your family a Merry Christmas and a Happy New Year. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Lovely environment and care
Rated 5 stars out of 5
by Natalie Louise Casson - Posted on 12 November 2022
After a busy wait in an overstretched A&as I was admitted to Ward 36. Every member of staff I encountered was professional, friendly and had my best care at heart through. Communication was excellent and I cannot thank the entire team enough. Every single member of the ward team worked together to make my surprise stay comfortable-thankyou
Visited General Medicine on November 2022
Review titled Pinderfields Hospital
Replied on 23 November 2022
Dear Natalie Thank you for taking the time to post your comments regarding your recent experience whilst you were an inpatient. I am really pleased to read of your experience and that all of the staff looking after you were professional, friendly and more importantly you felt cared for. All of our staff strive to provide our patients with excellent care and treatment, and I am pleased that this was your experience. I have shared your feedback with the teams who I know will be so pleased to read of your positive experience. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Exceptional Care
Rated 5 stars out of 5
by Anonymous - Posted on 12 December 2022
My grandma was admitted via A&E with a broken ankle. The specialist nurses in A&E were amazing - they explained everything clearly to her and were so kind. The staff on Gate 36 and 38 were also amazing with her - they kept her spirits up and made sure she had everything she needed. After being in for two weeks awaiting surgery, we thought she might get lonely and bored but she said she didn’t have time with all the fantastic staff caring for her and taking time to chat with her. The surgeons were also extremely kind, listening to her concerns and explaining everything. From start to finish, the care she received could not be faulted. She wanted me to say a huge thank you to all the staff. And I would like to say thank you from her family for easing all of our worries and providing us with the confidence we needed to know she was in great hands. Please share this feedback with the staff - we cannot thank them enough.
Visited Orthopaedics on November 2022
Review titled Pinderfields Hospital
Replied on 13 December 2022
Thank you for taking the time to post your comments regarding your Grandma's recent experience. I am sorry to read of your Grandma's injury but really pleased to read how staff were supportive to her needs. All of our staff aim to provide excellent patient experience each and every time and it is clear that this has been your Grandma's experience. I will be sharing your kind words with the all of the teams you have highlighted in your feedback. I know how pleased they will be to read your comments. Thank you again and I hope your Grandma is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Amazing care
Rated 5 stars out of 5
by Karen ODonnell - Posted on 21 November 2022
I was admitted to Pinderfields hospital two weeks ago the paramedics / the doctors/ nurses were so so amazing the care was second to none they saved my life and I can’t thank them enough they work so so hard I am so grateful for what they did the Critical care unit/acute ward/respiratory ward/emergency department all so so caring and just outstanding at what they do it really opened my eyes how hard they all work - thank you from the bottom of my heart -Karen ODonnell
Visited Respiratory Medicine on November 2022
Review titled Pinderfields Hospital
Replied on 23 November 2022
Dear Karen Thank you for taking the time to post your comments regarding your recent experience. I am sorry to read that you had to spend some time in hospital, but I am really pleased to read of your positive experiences across the wards while you were an in-patient. All of our staff strive to provide a high standard of care and treatment and it is clear, from your posting, that this was your experience for which I am really pleased. I have shared your feedback with all of the teams you have mentioned who I know will all be thrilled with your comments. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust