Pinderfields Hospital
Pinderfields Hospital, Aberford Road, Wakefield, West Yorkshire, WF1 4DGContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No patient care
Rated 1 star out of 5
by Anonymous - Posted on 03 January 2024
Shocking experience in a & e arrived by ambulance with severe abdominal pain, the paramedics were great & administered paracetamol iv & morphine which didn’t make the pain disappear but took the edge off it, they wanted to top me up during the journey but advised it would be better not to as the a & e staff would be then able to administer more if I needed it as I had already had a cannula in my arm. After a couple of hours the pain was getting worse & worse so my daughter who had accompanied me asked staff many times if I could have a top up of pain relief, they were not very helpful & just kept saying how busy they were (which was obvious) I was basically given 2 paracetamol which I’d been taking for 3 weeks previously & explained how it didn’t touch the pain, was told that’s all I was going to get! So 10 hours sat in A&E is bad enough & I appreciate the staff shortage & could see they were very busy, I did not have a problem with waiting as that’s how things are unfortunately but to be left in excruciating pain for the whole time is just cruel! I hope to god I never have to go there again!
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 05 January 2024
Thank you for taking the time to post your comments regarding your recent experience of being in our Emergency Department. I am very sorry to hear of your negative experience and in particular the lack of pain relief. I can only imagine what an awful time it must have been for you to wait in pain and not receive appropriate pain relief. I have shared your feedback with the team as it is important we learn from our patient's experiences. If you would like us to look further into this for you, please do contact our PALS team on myh-tr.palsmidyorks@nhs.net. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Total care
Rated 5 stars out of 5
by Brian Vasey - Posted on 10 January 2024
I wish to thank everyone on gateway 31 coronary care, for the reassurance compassion and treatment I received over the last few days and on previous visit. The passion each member of the team showed me I was in safe hand from the assistant nurses to the consultants who tried to explain to me every step of my operation and recovery, I wish I could thank each and every one of you individually but not possible due to shift changes. So again thank you all. If I had one moan it would be the time from being discharged to having to go to the far side of the hospital and wait almost three hours for a single prescription. The walk alone was quite a distance for someone just discharged from the heart department.
Visited Cardiology on January 2024
Review titled Pinderfields Hospital
Replied on 12 January 2024
Dear Brian Thank you for taking the time to post your comments regarding your recent inpatient stay. It is lovely to read how you felt staff displayed compassion and that you have been happy with the care and treatment our staff provided. I have passed on your kind words to the team who, like all of our staff, go above and beyond to provide the best care and treatment to all of our patients. I am sorry to read of your lengthy wait and have shared this with the manager to look at how this could be improved. Thank you again and I hope you are recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Excellent professional care
Rated 5 stars out of 5
by Dean - Posted on 22 January 2024
Audiology and ENT have really gone above and beyond in my treatment. Audiology has to be credited highly.
Visited Ear, Nose & Throat on January 2024
Review titled Pinderfields Hospital
Replied on 22 January 2024
Dear Dean Thank you for taking the time to post your comments regarding your recent experience. It is lovely to read how you felt the teams went above and beyond with regards to your treatment. All of our staff work hard to provide the best quality of care and treatment for all of our patients. I will share you kind words with the teams. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled A&E
Rated 4 stars out of 5
by Anonymous - Posted on 02 January 2024
My father in law was taken to Pinderfields A&E by ambulance, after being found at home on the floor. The Ambulance crew was fabulous when they arrived, really caring and friendly. A massive thank you to the nurses who looked after him very well and the Doctor who took care of him. They are all working under extreme pressure with the amount of patients they are expected to see and treat on a daily basis, but remained polite and professional at all times. We were kept up to date with what was going on even though the department was bursting at the seems. Thank you to everyone in A&E you do an amazing job.
Visited Accident and emergency services on January 2024
Review titled Pinderfields Hospital
Replied on 03 January 2024
Thank you for taking the time to post your comments regarding you father-in-law's recent experience. I am pleased to read that your father-in-law was treated by staff demonstrating kindness and respect whether that was by our Ambulance colleagues or our staff in the Emergency Department. You lovely comments will be shared with the teams. I know how delighted they will be by your feedback. You are right, our Emergency Departments are under significant pressure, however it is lovely that our staff have been recognised as demonstrating kindness and friendliness especially working in such pressured environments. Thank you again and I hope he is recovering well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great staff under pressure
Rated 5 stars out of 5
by Reg Howard - Posted on 08 December 2023
Accompanied my elderly mother being ambulanced in. All staff lovely with her - doctors, nurses, tea ladies, porters, x-ray. Transfer to ward delayed by bed situation but made comfortable in resus and given excellent care and appropriate attention. Thank you.
Visited Accident and emergency services on December 2023
Review titled Pinderfields Hospital
Replied on 11 December 2023
Dear Reg Thank you for taking the time to post your comments regarding both yours and your mother's experience. I am really pleased to hear that the overall experience has been hugely positive and that all of the staff who have been involved in your mother's care have been lovely. I will share your kind words with the teams. Thank you again and I wish your mother a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Unable to contact anyone in Urology
Rated 2 stars out of 5
by Michael W Halliday - Posted on 04 January 2024
Tried to contact Urology in Pindersfield Hospital 12 times over a three week period to no avail, nobody picking up the phone after being put through to the urology department?? Needed to find out with regards to my medication, which I believe to be wrongly prescribed bye the consultant gave up in the end to my exasperation......
Visited Urology on December 2023
Review titled Pinderfields Hospital
Replied on 04 January 2024
Dear Michael Thank you for taking the time to post your comments regarding not being able to get through to our Urology Department. I can only imagine how frustrating this must be for you and for that I am sorry. I wonder if you could contact our PALS team (myh-tr.palsmidyorks@nhs.net) as they will be able to speak to the team on your behalf. Thank you again and I hope you will be in touch with our PALS team. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 09 December 2023
I was referred to Pinderfields critical emergency services from Pontefract after I fell at home and had a head injury. Pinderfields were amazingly kind and caring. I was really scared as I hadn’t been to the drs for over 20 years. Unfortunately I discover I had high blood pressure and a heart condition I was shocked and scared the nurses were so kind I can’t thank them enough. They were brilliant kind, caring and supportive. I was seen quickly blood tests were done ecg and given a diagnosis and medication that day I got a scan appointment within 5 days I left feeling confident that I could trust Pinderfields to look after me. Great clean hospital caring nurses and drs thank you
Visited Accident and emergency services on November 2023
Review titled Pinderfields Hospital
Replied on 11 December 2023
Thank you for taking the time to post your comments regarding your recent experience. I am so pleased that your experience with us was hugely positive and you found staff to be kind, caring and supportive. I will share your kind words with the team who will be delighted to receive your feedback. Thank you again and I wish you a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Absolutely amazing care and service
Rated 5 stars out of 5
by Robyn - Posted on 10 November 2023
After rupturing my achillies, I can honestly say that the care I have recieved by the orthopaedic and fracture clinic at pinderfields was fantastic!!! Each time I have visited, the specialist has been incredible; he was super calm and fully explained everything really clearly. He spent as much time as possible making sure everything I needed was done to a high standard and he took the time to explain why as well, which was super important for me. Not only was the specialist amazing, but the nursing staff were so friendly, had a little giggle with me and made me so comfortable. I have been multiple times during my recovery and I have never had to wait long for my appointments, often being seen before my allocated time if I was early or needed a follow up test etc. The hospital itself is so nice, open and clean with lots of areas for something to eat and drink, and I really love the fruit and veggie stall outside. I'm almost disappointed that my recovery has gone so well as I don't need to go back again! I really want to say a huge thank you to the department for making this time so much easier than it could have been, and they definitely deserve the recognition. I feel I've been in very good hands and I am really greatful for their hard work and amazing attitude to care. Thank you x
Visited Orthopaedics on November 2023
Review titled Pinderfields Hospital
Replied on 13 November 2023
Dear Robyn Thank you for taking the time to post your comments regarding your experience of our Fracture & Orthopaedic Clinic. I am delighted to hear that you have been so happy with the care you have received and would like to thank you very much for your positive feedback. Kind comments such as yours are always gratefully received and a real boost for our staff. I will be sharing your lovely feedback with all of the staff. The addition of the fruit and veg stall outside the main entrance of the hospital has been well received by everyone; patients, staff and visitors. Thank you again and I wish you well. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Gate 43
Rated 1 star out of 5
by Anonymous - Posted on 01 November 2023
Reception staff have been amazing asked got answers pretty quickly. They are a credit to the ward. However some nurses were rude and abrupt when looking after my elderly mother and made not only myself but my mother very uncomfortable at times. The doctors etc are polite and respectful at all times. Communication needs to be improved in general between doctors and nurses staff as it caused a lot of confusion for my mother and myself especially when discharge to another ward to Dewsbury Hospital happened. I wouldn’t want any other patient to have to go through this. Overall much better experience than what we had in a and E a weekago.
Visited Don't know on November 2023
Review titled Pinderfields Hospital
Replied on 06 November 2023
Thank you for taking the time to post your comments and for your kind feedback regarding our reception staff on the ward. It is lovely to receive such kind comments which I have shared with the team. However, I am really sorry to read of how some of the nursing staff were not meeting the values and behaviours of the Trust. We do have clear values and behaviours that all staff should adhere to and I am so sorry that this was not your experience. I have shared your comments with the Ward Manager and the Matron. It is disappointing to read of the poor communication between staff and fully acknowledge how poor lines of communication can indeed make things confusing and for that I am sorry. I have shared your feedback with the team. Thank you again and I wish your mum a speedy recovery. Kind regards Clare Blackburn (Head of Patient Experience)
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Review titled Smelly and rude staff
Rated 1 star out of 5
by Anonymous - Posted on 18 November 2023
Daughter had ENT appointment. She is autistic and I speak for her. Doctor tried directly talking to her even though I told him she wouldn't speak to him. He was asking inappropriate questions and was rude and abrupt. Coming in and out of the hospital is disgusting. Despite no smoking signs, constant crowds of patients and even nurses smoking near doors. Inside the hospital stinks of smoke. No one is told to move on. Hospital is not very welcoming. Staff are miserable and talk to you in a rude way. Cold and depressing and glad I don't have to come again!
Visited Ear, Nose & Throat on November 2023
Review titled Pinderfields Hospital
Replied on 21 November 2023
Thank you for taking the time to post your comments regarding both yours and your daughter's recent experience. I am so sorry to read of the events you have described which are definitely not what we would want anyone to experience when receiving care and treatment from our staff. We have clear values and behaviours that all of our staff should adhere to and I am sorry that the interaction you have described was not as positive as it should have been. I have shared your comments with the team so that they can share what a negative impact this has had on both yourself and your daughter. In terms of the smoking outside of the hospital, I completely understand your frustrations. We are doing everything we can possible to deter people from smoking in the area but it is a constant struggle. Our Head of Security is looking at alternative approaches to improve the situation and our security staff do everything they can do either move people on or to politely request they refrain from smoking. I have shared your email with the team looking into this and I am hoping we find a solution to this issue as soon as possible. Thank you again and I wish you both well. Kind regards Clare Blackburn (Head of Patient Experience)
Information supplied by Mid Yorkshire Hospitals NHS Trust