Poole Hospital
Longfleet Road, Poole, Dorset, BH15 2JBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Good clinical staff, bad facility
Rated 3 stars out of 5
by Anonymous - Posted on 26 March 2023
I was referred to Poole Emergency Department by my Doctor who had made an urgent arrangement for that afternoon, and was told I was expected. Although this did not appear to be the case on arrival. I was seen by triage quite quickly but after answering all the same questions as before I then had to wait several hours, before explaining and answering them all again. This time waiting would have been more bearable had the waiting room not been far too small for purpose, stiflingly warm and stuffy with no air flow. All bar one wore masks which was good but added to the issues breathing in an airless room. Several parents with babies were asked to choose which parent could stay as seats were needed, however some of them were distressed as they needed support. The waiting room is really not fit for purpose, no one communicates what is happening, ie: staff doing handovers/ large number of ambulance admissions affecting walk-ins/ etc. At least an acknowledgement of people waiting would help. When called through the staff were great, apologised and explained, they were clearly under pressure but made me and others feel valued. Perhaps Reception staff should follow this example, but most of all the hospital needs to provide a facility less like a small, cramped, hot box. People are scared/ worried/ distressed, uncomfortable/in pain and a more comfortable place to wait would not exacerbate their situation as it current does. Joined up Computer systems might help reduce waiting times too!
Visited Accident and emergency services on March 2023
Review titled Poole Hospital
Replied on 14 April 2023
Dear Anonymous Thank you for sharing your experience with us and apologies the process did not run smoothly for you. There are certain pathways your GP needs to follow in order to alert our Emergency Department (ED) to your arrival and this may mean you would be directed straight to a specialist service rather than having to wait in ED. It appears this may not have been correctly actioned, leading to your delay in being seen. With regard to the waiting area and lack of space, we are currently in a major multiple site renovation with many departments being moved or working with limited spaces while the new build takes shape. Once completed the Emergency Department will be centred on our Bournemouth site and cover twice the space of Poole and Bournemouth combined. We appreciate the disruption and distress this work is having on staff and patients alike and can only apologise for the inconvenience in the meantime but we eagerly look forward to completion of the building when we can enjoy a spacious and modern environment. Thank you for highlighting the care from the nursing staff, despite being under pressure. Your feedback has been shared with the ED matrons who will share with the rest of the team Regards Patient Experience Team
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Review titled Great Urgent Treatment Centre Team
Rated 5 stars out of 5
by Anonymous - Posted on 24 April 2023
The Urgent Treatment Centre reception team and nurse specialists have been amazing to our daughter. She has had to attend often due to a condition requiring help through the Urgent Treatment Centre. They have been kind, supportive and recognise her condition. It helps that team are friendly and willing to support in anyway they can. This helps are daughter through difficult times and shows excellence within the department. Thank you
Visited Accident and emergency services on March 2023
Review titled Poole Hospital
Replied on 22 May 2023
Dear Anonymous Thank you for taking the time to share your experience with us. Knowing that your daughter is in safe, caring hands must be such a relief for you and a great support to your daughter. We are pleased to hear the team recognise your daughters care needs and are adaptable in the way they support her at each visit depending on her need at that time. We will pass on your kind comments to the team and hope your daughter continues to get great care as long as she needs it. Regards Patient Experience Team
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Review titled Brilliant treatment
Rated 5 stars out of 5
by Kevin - Posted on 17 March 2023
What was a worrying visit to hospital I was quickly put. at ease .Everything was explained to me by the wonderful nurses from start to finish . They go the extra mile and a big thank you to all of them
Visited Oncology - Medical on March 2023
Review titled Poole Hospital
Replied on 13 April 2023
Dear Kevin Sorry to hear you had a worrying visit to hospital but pleased to hear the nurses looking after you were able to put you at ease and explain everything that was happening throughout your visit. We will pass on your kind comments Regards Patient Experience Team
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Review titled The never ending appointment.
Rated 1 star out of 5
by Paul - Posted on 18 March 2024
I have just had my 6th appointment cancelled. Original appointment September 23. The 7th rescheduled now for May 24. I appreciate the stress the service is under, I accept there will be cancellations, but 6, that pushes the boundaries of hope! After receiving excellent service as an inpatient, the outpatient experience is completely opposite. I have low expectations of the May appointment being honoured.
Visited Gastrointestinal and Liver services on March 2023
Poole Hospital has not yet replied.
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Review titled Wonderful staff at Breast clinic Poole
Rated 5 stars out of 5
by Scottish Lynne - Posted on 03 April 2023
I was recalled to have a breast screening assessment. Naturally, I was very anxious. The staff at the Breast Screening unit at Poole are a credit to the NHS. Great staff all working as a team to reassure and make you feel as comfortable as possible. The treatment and service were excellent all done by lovely caring compassionate professional staff. Fortunately my results were negative so very reassuring.
Visited Breast cancer services on March 2023
Review titled Poole Hospital
Replied on 06 April 2023
Dear Scottish Lynne Thank you for sharing your experience with us, which I am sure was an anxious time for you. Nobody looks forward to receiving a recall letter but we are pleased to hear your results were negative. It was good to hear how caring and supportive the team were for you during your visit, providing comfort and reassurance in such a professional way. We will be sure to pass on your kind praise to the team Regards Patient Experience Team
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Review titled Wonderful staff at Breast clinic Poole
Rated 5 stars out of 5
by Scottish Lynne - Posted on 03 April 2023
I was recalled to have a breast screening assessment. Naturally, I was very anxious. The staff at the Breast Screening unit at Poole are a credit to the NHS. Great staff all working as a team to reassure and make you feel as comfortable as possible. The treatment and service were excellent all done by lovely caring compassionate professional staff. Fortunately my results were negative so very reassuring.
Visited Breast cancer services on March 2023
Review titled Poole Hospital
Replied on 13 April 2023
Dear Scottish Lynne Thank you for sharing your experience with us, which I am sure was an anxious time for you. Nobody looks forward to receiving a recall letter but we are pleased to hear your results were negative. It was good to hear how caring and supportive the team were for you during your visit, providing comfort and reassurance in such a professional way. We will be sure to pass on your kind praise to the team Regards Patient Experience Team
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Review titled Amazing staff
Rated 5 stars out of 5
by Elena - Posted on 01 March 2023
We’ve had our first baby here just a couple of weeks ago and I can truly say this was an amazing experience mainly due to the midwifes, doctors and nurses there. The surgery team was amazing, walking us through every step and make sure that both me and my other half were okay every few minutes. They have even offered to take photos for us before and after the operation. Throughout the whole delivery they made us feel special, answered every question and clarified every concern, and I have to say that it felt like that wasn’t just one more surgery for them in a day at work like any other day. Once we were moved on the tcu we were again impressed by the care and empathy of the staff there. I’m sorry I couldn’t remember the names of all the staff there that were truly amazing,but I can say that every single one did an amazing job looking after me and my little one even though they sometimes seemed swamped and under immense pressure. The midwife that looked after us first in the surgery and the one that helped on the day we were released, and offering to help with the tongue tie before we were dismissed made a huge difference for my first couple of days of breastfeeding! I’m sorry I can’t remember the name of one of the student midwifes that were there on the last night but I can say she was clearly made for this job! Not only she was kind and caring, but was also extremely keen to help, extremely confident and seemed like she had been doing this job for over 20 years! This truly was an amazing experience for us and all the credit goes to the wonderful staff at St Mary’s!
Visited Maternity services on February 2023
Review titled Poole Hospital
Replied on 06 March 2023
Dear Elena Thank you for taking the time to share your experience with us, I’m sure you already have your hands full with a little bundle of joy, so taking the time to write this means a lot. I shared your comment with the Maternity Unit and have been asked if I can share this comment back to you: _“Firstly, we'd like to wish you many congratulations on the birth of your baby, it really is such a special time for you all._ _Thank you so much for taking the time to leave us such positive feedback. We always appreciate any comments people have as it enables us to see what we are doing well at and also highlights any areas where we can improve._ _I will feed your comments back to the team for all to see._ _Thank you again.”_ _Claire Mellery-Pratt__Patient Experience Midwife_ We would also like to thank you for highlighting the individualised care, empathy, information and support you received from all those looking after you. We wish you and your partner every success as you embrace the joys and challenges of parenthood. Regards Patient Experience Team
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Review titled Big Thank You
Rated 5 stars out of 5
by KARINA G - Posted on 03 February 2023
For all A&E employees from night shift 2/feb/2023 to day shift 3/feb/2023 Big Thank you for your hard work, for your smile, for your support, for your empathy and for your big heart - Thank you very much,you are amazing, you work very hard,nowadays, when human life is converted into money,and the long waiting time is not your fault,you all go above and beyond !sorry for not writing names but my mental presence was not at a high level :)The pain in my swollen face seems to excuse my lack of memory.Looking at your works, the conviction returns that human life is priceless,it's amazing because you're also people, not machines, and your responsibility is huge.I am writing this to thank you very much,I wish you all the best and that you will finally be appreciated from all sides,I thank and congratulate the director of the hospital in Poole for the good selection of employees-The professionalism and good heart of these employees is priceless. I bow low Kind Regards Karina
Visited Accident and emergency services on February 2023
Review titled Poole Hospital
Replied on 16 February 2023
Dear Karina Thank you for your kind words of support and understanding. It is so true when you highlight their humanness, as they face the same daily struggles we all do. Yet despite this they carry on bearing the weight and responsibility of looking after other people’s health and wellbeing, in life and death, along with supporting the family and friends of lost loved ones with empathy and compassion. While most of us are tucked up in bed the night shift staff strive to provide the same care and support as the day shift to give constant attention to patients 24/7. Your comment definitely highlights the hard work and dedication they give to the NHS and we thank you for sharing. Regards Patient Experience Team
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Review titled Pre Op assessment dept
Rated 5 stars out of 5
by Anonymous - Posted on 07 February 2023
I have attended the pre op assessment unit on numerous occasions and they have always been very efficient and helpful, explaining everything in detail and answering any questions with clarity and patience and I would recommend Poole hospital to anyone.
Visited Don't know on February 2023
Review titled Poole Hospital
Replied on 16 February 2023
Dear Anonymous Thank you for taking the time to tell us about your experiences at the Pre Op Assessment Unit. It is good to hear that on each occasion you found them very efficient and helpful, explaining everything in detail and answering any questions you had. We will share your kind comments with the team. Regards Patient Experience Team
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Review titled Sure Service
Rated 5 stars out of 5
by Sean McLean - Posted on 30 January 2023
Admitted to A&E with AF. Very attentive staff. Then transferred to Cardio Acute Ward overnight, and discharged the next day. I would particularly like to thank the day nurse that looked after me. She was extremely professional and caring. I then had a visit from the medical team made me feel a lot more relaxed about my condition and gave me an action plan to go forward with. First class service. Thank you all
Visited Accident and emergency services on January 2023
Review titled Poole Hospital
Replied on 07 February 2023
Dear Sean Thank you for your kind comments. It is good to hear you were well looked after and put at ease by the information the team shared with you about your condition. We hope your AF has settled and the action plan you were giving is working well to control your condition We will of course pass on your thanks to the team who took care of you during your stay with us Regards Patient Experience Team
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Information supplied by Poole Hospital NHS Foundation Trust