Poole Hospital
Longfleet Road, Poole, Dorset, BH15 2JBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Sure Service
Rated 5 stars out of 5
by Sean McLean - Posted on 30 January 2023
Admitted to A&E with AF. Very attentive staff. Then transferred to Cardio Acute Ward overnight, and discharged the next day. I would particularly like to thank the day nurse that looked after me. She was extremely professional and caring. I then had a visit from the medical team made me feel a lot more relaxed about my condition and gave me an action plan to go forward with. First class service. Thank you all
Visited Accident and emergency services on January 2023
Review titled Poole Hospital
Replied on 07 February 2023
Dear Sean Thank you for your kind comments. It is good to hear you were well looked after and put at ease by the information the team shared with you about your condition. We hope your AF has settled and the action plan you were giving is working well to control your condition We will of course pass on your thanks to the team who took care of you during your stay with us Regards Patient Experience Team
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Review titled Non functioning a&e
Rated 2 stars out of 5
by Anonymous - Posted on 04 December 2022
We visited a&e this evening with our 4 year old after being advised to by 111. When we arrived the waiting time said 5 hours. There were no more than 20 seats in the tiny waiting room, so many people were sitting on the floor or having to stand around. Families had children on their laps and there was hardly any room for pushchairs. Triage was basic and didn't really listen to your concerns about your child, they chose one word from what you had said and wrote that down. The waiting time went up to 7 hours but then back own to 6. After waiting 4 hours we asked if they knew how long it would be. We were told another 3 to 4 hours. We were told that the waiting time when you arrived did not matter. One parents had been waiting 7 hours to be seen and the waiting time when she arrived said 2 and a half hours. There were people in and out in a few minutes but always returning to the waiting room. One child waited over an hour for a prescription on top of the many hours they'd already attended. Outside there were many ambulances waiting as well. This hospital is not equipped to run an a&e successfully.
Visited Accident and emergency services on December 2022
Review titled Poole Hospital
Replied on 09 December 2022
Dear Anonymous Thank you for sharing your experience with us and sorry to hear it was not a more positive one. Sadly, long waits are becoming more common across the country and we are working hard to find solutions that will counter some of the problems that lead to these delays. As a Trust we recognise this and involved in an extensive remodelling of services that will see a new Emergency Department capable of seeing double the quantity of patients across both our current sites combined. We appreciate this doesn’t change the experience you and your family had, we hope that despite the long wait you did get the correct treatment for your 4-year-old and they are now feeling much better. As I’m sure you are aware Triage is the first step in prioritising a patients medical needs and one or two words may be all that is needed for trained staff to assess that priority, which will unfortunately mean some patients appear to ‘cue jump’ while others are left waiting. Once again we apologise for the delay you experienced and hope any future visits will run more smoothly. Regards Patient Experience Team
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Review titled Staff were excellent service from doctors was first class
Rated 5 stars out of 5
by David Cross - Posted on 04 December 2022
Long wait but I expected that . They keeped me up to date what was happening . So friendly and helped me to get home
Visited Accident and emergency services on December 2022
Review titled Poole Hospital
Replied on 09 December 2022
Dear David Thank you for sharing your experience with us. Sadly, long waits are becoming more common across the country and we are working hard to find solutions that will counter some of the problems that lead to these delays. Thank you for highlighting the way you were kept informed what was happening during your visit, and despite the pressure the staff were friendly and helpful in getting you treated and home as soon as possible. Regards Patient Experience Team
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Review titled Great endoscopy team
Rated 5 stars out of 5
by Trevor - Posted on 04 November 2022
Just had an colonoscopy at poole hospital. Have to praise the endoscopy team. My procedure was a hard one as so many polyps. 2.5 hours. I struggled, but the team got me through. Probably saved me a lot of troubles in future. Possibly my life. All detected by the bowel screening program. Great stuff!
Visited Diagnostic Endoscopy on November 2022
Review titled Poole Hospital
Replied on 29 November 2022
Dear Trevor Thank you for sharing your experience and highlighting the importance the importance of regular screening programmes. Sorry to hear the procedure was a long and difficult one but as you said, possibly a life saving one, and it is great to hear how the team were there to support and comfort you through it. They will be delighted to receive your kind words and I’m sure would like to wish you well for the future. Regards Patient Experience Team
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Review titled Busy unit great staff
Rated 5 stars out of 5
by Davros - Posted on 27 November 2022
Visited in the early hours of sunday morning with croup. The staff were kind and caring. Quick treatment with steroids and monitored. Grateful to the fabulous A&E team-
Visited Accident and emergency services on November 2022
Review titled Poole Hospital
Replied on 30 November 2022
Dear Davros Thank you for sharing your experience, and hope you are now feeling much better. Thank you for highlighting the care and kindness shown by the staff while you were being treated. I know the team will appreciate your kind words. Regards Patient Experience Team
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Review titled From start to finish an excellent service
Rated 5 stars out of 5
by NPy - Posted on 02 November 2022
From start to finish this service was efficient, offering me appointments quickly, the reception staff were lovely and helpful, the nurse and doctor were informative and had a lovely calm presence, I felt completely looked after including today when I had the minor procedure. They were all so friendly and put me at ease, quick and on time, along with explaining everything really well. Our nhs should be proud of this team. Thankyou
Visited Dermatology on November 2022
Review titled Poole Hospital
Replied on 29 November 2022
Dear ‘NPy’ Thank you for your kind feedback, I know the team will be delighted to receive it. We are pleased to hear you found the service so smooth and efficient and the staff so lovely and helpful. It is good to know they helped to put you at ease during your recent procedure and kept you so well informed throughout. We hope you have now recovered well from the procedure. Regards Patient Experience Team
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Review titled Very good experience
Rated 5 stars out of 5
by Judy Larter - Posted on 20 November 2022
I had a collection of pus on an infected thumb. The advanced nurse practitioner was kind empathetic and efficient. She gave me time to recover as the procedure was quite painful! I felt so reassured as it is so difficult to seey GP. Thankyou
Visited Accident and emergency services on November 2022
Review titled Poole Hospital
Replied on 29 November 2022
Dear Judy Thank you for sharing your feedback with us. That sounds quite painful, so it is good to know the advanced nurse practitioner was kind empathetic and efficient, allowing you time to recover afterwards. We will share your comments with ED and I’m sure they will wish you a speedy recovery. Regards Patient Experience Team
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Review titled Exceptional Care
Rated 5 stars out of 5
by Sean McLean - Posted on 12 November 2022
I arrived a A&E, after collapsing due to a racing heart beat. It was my first visit to Poole A&E and although I was in some pain, mainly due to falling on my ribs, the team quickly started to deal with my issues and after a few hours I was released. Throughout my stay I found the team to be profession and calm, and I was glad I was in such safe hands. I have left a box of roses chocolates at A&E reception, hopefully the receptionist doesn't eat them all! Thank you all for doing the job you do.
Visited Accident and emergency services on November 2022
Review titled Poole Hospital
Replied on 29 November 2022
Dear Sean Thank you for taking the time to share your kind comments about your recent trip to Poole ED. It is good to know you felt you were in safe hands that dealt with your emergency in a calm and professional manner and I’m sure they will all enjoy the chocolates, and not just the receptionist 😊. We hope your heart is now beating normally and your ribs are feeling pain free after landing on them, _ouch!_ Regards Patient Experience Team
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Review titled First class treatment
Rated 5 stars out of 5
by Anonymous - Posted on 25 November 2022
Extremely grateful for the professional, considerate, friendly and helpful treatment received from Endoscopy at Poole Hospital this morning, making the daunting situation much easier to cope with. Thanks to all involved. Could not have been better looked after.
Visited Diagnostic Endoscopy on November 2022
Review titled Poole Hospital
Replied on 30 November 2022
Dear Anonymous Thank you for sharing your experience with us, and you are certainly not alone when feeling anxious about attending the Endoscopy Unit, so many people do but like yourself find the care and support and empathy from the team makes the whole experience far less daunting than they feared. I know the team will appreciate your kind words. Regards Patient Experience Team
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Review titled Kind and great care
Rated 5 stars out of 5
by Fran - Posted on 14 November 2022
Visited A&E today for the first time and was stuck by friendliness and reassuring nature of the nursing staff I would like in particular to praise the volunteers, they just appeared when you needed them. I was struggling to walk as I came into Main Reception which as the wrong place for A&E and Volunteer came up put me into a wheelchair and delivered me to the correct place. Another one helped my husband to get me into the car . A big thank you to everyone. It’s a great hospital
Visited Accident and emergency services on November 2022
Review titled Poole Hospital
Replied on 29 November 2022
Dear Fran Thank you for posting your kind feedback and highlighting the valuable role the volunteers play in improving the experience of patients, whether a simple task of offering a face mask or appearing with a wheelchair when you most need it. It is also good to hear how, despite being under immense pressure, you found the Emergency Department so friendly and reassuring, and we hope your wait wasn’t too long. I know the staff will appreciate your kind comments Regards Patient Experience Team
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Information supplied by Poole Hospital NHS Foundation Trust