Princess Alexandra Hospital
Hamstel Road, Harlow, Essex, CM20 1QXContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Cancellations ..plural
Rated 2 stars out of 5
by Anonymous - Posted on 12 July 2024
I have had numerous follow up appointments cancelled and rearranged including two appointments on the actual day with less than an hours notice, the appointment is for a first follow up appointment for a procedure I had carried out two years ago! ..and to add insult to injury, I called the telephone number given to rearrange and after holding for over 15 minutes both calls were cut off, an extremely unsatisfactory service!
Visited Orthopaedics on July 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Fantastic care
Rated 5 stars out of 5
by Lyndsey - Posted on 22 May 2024
I recently visited with my young child who has special needs. I was very worried how she would cope with the xrays and being examined, but I need not have all the staff were so incredible and I feel like the staff really done amazing at not only helping my daughters broken wrist, but making the experience as speedy and pleasant as possible. We were in and out within 2.5 hours which I think is amazing. I cant name names here but the childrens a&e, minor injuries and fractures were just wonderful. I cannot speak highly enough of their care and professionalism with my daughter and am extremely grateful. As a side note would be amazing for some more disabled parking spaces, parking was much more traumatic than the hospital visit. Thanks again wonderful staff members.
Visited Accident and emergency services on May 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Children's a&e poor experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 June 2024
We attended children's a&e and staff were helpful, efficient and organised. We found the individual who cared for our child to be more adequate than the doctor we waited several hours to see. Unfortunately, the doctor had a bad attitude and was condesending, rude and did not even know why our child was there. The doctor accused my toddler of 'not liking doctors' because he was crying. He had been very unwell all day, exhausted and was very unhappy. Anyone with children or just common sense will know that even a couple hours waiting in a confined space is a long time for a sick toddler. We also had our infant with us. However, the doctor was unhappy, and informed me that its only been a few hours and normally she make children wait 8 hours before she agrees to see them in a&e. This is really concerning, appalling and embrassing for the NHS. It is also an inappropriate comment to make to a parent of a patient. The doctor also rolled her eyes often and spoke in a sarcastic tone of voice. We had concerns that a separate issue may have been causing our sons illness, for which the doctor quite rudely said to go to the gp. After 2 minutes, the doctor left. We felt very let down and the doctor let down the staff who had done a great job. The department, and the NHS generally is full of posters that we must respect the staff, but the staff often use that to their advantage to treat patients poorly.
Visited Accident and emergency services on May 2024
Princess Alexandra Hospital has not yet replied.
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Review titled So kind so competent
Rated 5 stars out of 5
by Jo Thompson - Posted on 17 April 2024
I wanted to say thank you to the team I was treated by at the colposcopy clinic today. They made a horrid procedure bearable. They were all so kind and so reassuring. They are also clearly efficient as I went in before my appointment time! Thank you so much.
Visited Maternity services on April 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Prompt understanding and empathy
Rated 4 stars out of 5
by Dee Gallo - Posted on 30 April 2024
I turned up with excruciating pain with what turned out to be blood clots on lung. My pulse was 140. The male nurse at the desk was very empathic and got pain relief down me as quickly as possible which helped settle me down in the waiting room. He apologised there was no space to lie down but I know him and the triage nurse would have got me somewhere immediately if they could. He checked on me once I got into majors. The doctor was so caring aswell, every time pain relief wore off I ended up screaming in agony and she advised staff on keeping me topped up. Initially presentation wasn’t typical but they got me a CT scan and found the clots, thank God. Then I went to the wards. Kingsmoor ward listened to me about pain relief and managed to keep on top of things, got me on blood thinners quickly and answered my many questions about what was going on. Really traumatic experience made easier by human empathy shown
Visited Accident and emergency services on April 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Reception answering
Rated 2 stars out of 5
by Anonymous - Posted on 30 April 2024
Appallingly poor . Waited ages to someone to answer then just transferred another phone to be 12 in queue . No explanation Rude when the call was regarding an appointment that the hospital cancelled after waiting 6 months .
Visited Neurology on March 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Great doctors and clean environment
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2024
My husband went to A&E for an acid reflux problem. We were registered and went to the waiting room, lots of people present. The process of seeing people was very well organised. The nurse checked his blood pressure and did a ECG. Then he had a blood test and was sent to the further investigation dept. He had his own bed and we waited for the doctor to arrive. Whilst in the waiting room and in the further investigation area I was impressed with the cleanliness of the floor and surrounding area. We were offered tea/coffee and a sandwich. I was impressed by one doctor who went to get us some water, even though we could have done this ourselves. When the doctor came to assess my husband, she asked lots of questions until she had a picture of the problem. She went away and prescribed the medication. The doctors was very personable and spoke in a clear manner. We did wait a long time but the time went by very quickly, there was always blood pressure to check and reading time. Thank you to all the nurses, admin staff and doctors for your professionalism, keep up this work. It will be appreciated by people who visit the hospital.
Visited Accident and emergency services on January 2024
Princess Alexandra Hospital has not yet replied.
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Review titled The staff do their best but need more training
by Mother of Ware - Posted on 08 January 2024
My daughter has a learning disability and has been attending this clinic for a number of years. During the last year she has had 4 Outpatients appointments cancelled at short notice, but early January 2024 we were seen by a doctor and they were very helpful and kind to my daughter, unfortunately by this time my daughter had forgotten how to respond to the various scanning machines. She needs to get used to situations and when she knows what is required of her she will do her best to respond, but this takes time and patience as well as simple instructions and lots of praise. During the long delay in being seen her sight has got a lot worse and we will have to start building her confidence up again in order to get the scans needed to decide what future treatment she may need. I do not think it is to her benefit to give her an appointment at Keats House for the scans, as the staff do not appear to understand that she needs special attention and time to understand what they want her to do. We have visited Keats House 3 times in the last year and not achieved a single helpful scan. The staff do their best but need more training in how to get the best out of the people they are trying to scan. Yours Faithfully
Visited January 2024
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by ADRIAN MALWAH - Posted on 03 January 2024
I had 2 teeth taken out under general anesthetic as a day patient ,the staff & doctors ,anesthetist explained to me what will happen & made sure I knew what was going on & made me feel at ease , the hospital was clean & tidy , only down side is that the wards are hard to find & not marked very clearly on map , took me 20 mins to find the ward after asking staff , but a very good hospital in my view
Visited Oral and Maxillofacial Surgery on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2024
Having gone into A&E on New Year’s Eve morning I wish to thank the staff in all the departments who treated me for their patience, kindness and care, which more than made up for the waiting involved. Thank you
Visited General Surgery on December 2023
Princess Alexandra Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust