Princess Alexandra Hospital
Hamstel Road, Harlow, Essex, CM20 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Difficulty finding the department
by lupusfm33 - Posted on 01 November 2023
With great difficulty you find out where many departments in the hospital are located. Why aren't there arrows on the walls to direct you to each department. To find out, you have to ask questions at all receptions or the medical staff to find out where certain departments are located. I had an operation here, but it was very difficult to find the operating room because no one from the medical staff accompanied me. I am very indignant that in such a hospital in 2023 there are these conditions, as if you are in the last century!
Visited October 2023
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled Disgusting
Rated 1 star out of 5
by Anonymous - Posted on 11 October 2023
Wife was in extreme pain and still had to wait 12 hours and watch people with minor cuts and bruises seen before her. No updates from staff and when you ask they know nothing. Never coming back here again. Shameful place.
Visited Accident and emergency services on October 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Five star treatment
by Estrella - Posted on 05 January 2024
My doctor sent me straight to A&E with a potential blood clot. Blood pressure was extremely high & pulse was racing. I can't fault the treatment - from the receptionists to the nurses, doctors and porters, it was all five star. I had an ECG and blood pressure taken in the waiting area. I was rushed straight through. I had blood tests, urine tests, a chest X-Ray, multiple ECGs then placed on a monitor, blood pressure checked multiple times and also had a CT scan. I was given medicine to bring the blood pressure down. I didn't stay in but was there for many hours. I knew that I would be kept in for a while to be monitored so tried to relax and enjoy it! Staff were friendly and I quite enjoyed being wheeled around!
Visited October 2023
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled 14 hours waiting and flat mobile phones
by monocerosnq56 - Posted on 20 October 2023
Accident and Emergency was very busy, like I have never seen before. We were there for 14 hours and many were there all night too. Family member's mobile phones slowly drained of charge with the unplanned extended use without access to charge. In the morning, one kind nurse charged up a daughter's mobile, who had been there all night too. Clearly, this was a over and above and it was not possible to offer it to all of us. Other family members want to be kept up to date, we had to make arrangements for pet care, phone work as we were not in a fit state to work after being up all night. What struck me was that if there were mobile charging lockers, as there are in some shopping centres, next to the free taxi line phone, it would be incredibly helpful. I also would like to say how good it was to have bottled water and biscuits available. It was very helpful. It was such a busy night but we were made as comfortable as possible and got the treatment required, even though the process was incredibly long because of the level of demand.
Visited October 2023
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled Endoscopy unit
Rated 5 stars out of 5
by Anonymous - Posted on 26 September 2023
Just wanted to write a positive review about the endoscopy unit. Firstly the lovely volunteers on main reception were very helpful and we coming re directions. Endoscopy unit staff were all great , friendly and reassuring. After procedure welcoming nurses , happy and quick with getting tea / coffee and biscuits. Always cleaning too and keeping unit clean.
Visited Gastrointestinal and Liver services on September 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Appalling A&E experiences
Rated 1 star out of 5
by Anonymous - Posted on 19 July 2023
I have had the utter misfortune of sitting in Harlow's godforsaken a&e Majors for 24+ hours on 2 separate occasions with separate family members, for separate and critical reasons, in the last week. Both times it's been the same... the staff sit around ignoring their patients for hours, chatting while patients call for help, leaving patients and family members for hours and hours and hours with no information, no updates, no treatment, no care plan. They only act when family members show off about the situation. It's no wonder verbal abuse is prevalent. No-one is proactive, efficient or caring. It's always someone else's responsibility. The desk is lined with staff/Drs/Registrars who 100% ignore you, even when you are standing right in front of them, clearly waiting to ask a question. The staff are the ones that have ruined the NHS, not the authorities... You know, in their job, if you do a good job, you get paid. If you do a bad job, you still get paid. And it is abdundantly clear that the staff have decided to do the barest minimum as they will still get paid, no matter what. I have zero sympathy for the staff... if you don't like what you have got, get out. And bite the hand that feeds you, instead of innocent patients and families, who ask for nothing more than for you to do the job you chose to do and were trained to do, and do it without holding your patients to ransom. The Harlow a&e Majors staff sit chatting, laughing and messing about, or glued to computers, while patients lie seriously ill 'waiting for'.... no follow up, no information, no updates, and quite often no drugs. Reports are written by other Depts, only to sit waiting for hours and hours for followup. And since when have they inserted, removed and stitched the hole of a chest drain with no local anaesthetic? If that is a cost saving measure, then it's simply barbaric. What other possible reason for doing that could be remotely justifiable? Seeing a man of 62 scream in abject agony while that is done, is beyond shocking. Hideous place, that needs to be better managed and God help anyone who has to go there....
Visited Major trauma on July 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Leah Ireland - Posted on 13 July 2023
I would like to thank all the staff from A&E, Opal ward & Ray ward for the outstanding care they provided for my mother. Your kindness, compassion & warmth shone through. She was looked after so well at all stages of her time at PAH. We were kept informed of all stages of her treatment & recovery. Mum wants to personally say a big thank you to the auxiliary staff on Ray ward who went above & beyond to keep her fed & watered. Their care was truly outstanding. In time of great stress for the NHS it’s truly heartwarming to see what a wonderful hospital we have in Harlow.
Visited Don't know on July 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Fantastic care and treatment
Rated 5 stars out of 5
by Karen Joughin - Posted on 01 August 2023
My husband was seen in A&E with 2 week history of bad headaches. The treatment has been outstanding. Bloods were done which indicated major infection and he was transferred in to A&E majors unit. The staff were methodical and procedures completed with calm efficiency. My husband was transferred to the Adult Assessment Unit and the Clinical team leave me humbled by their knowledge and skill. Everything is done in a methodical way to ensure the correct diagnosis. I dont understand anyone who complains. I have only observed Nurses and doctors working flat out. Lets support our local hospital. The staff are there for us when we need them most.
Visited Accident and emergency services on July 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Basic
Rated 2 stars out of 5
by Anthony ROBINSON - Posted on 15 February 2024
After 7 months I was called up for my spine surgery everything was fine until I was told to go home on the morning of my surgery they told me we get in touch with you so home I went they was over 2 weeks ago I’m still waiting I tried to get in touch but it’s impossible so I’m trying this way I’m probably going to get some kind of an excuse I’m in lots of nerve pain and it’s been like this since the end of June
Visited Orthopaedics on July 2023
Princess Alexandra Hospital has not yet replied.
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Review titled What a shambles
Rated 1 star out of 5
by Anonymous - Posted on 25 August 2023
Clear no-one takes any pride/interest in how this department is run - zero patient privacy/dignity. The reception desk and triage seem to have been merged so triage/observation are done in the open waiting area which is small but bizarrely shaped so no-one can hear the names muttered by staff who pop out from odd corners or stand/sit behind screens to call patients forward. Everyone gets a printed sheet with a wrist band and labels - presumably most of these end up in the bin. The cups for the coffee machine are the wrong size so all the drinks purchased are overflowing from the machine. The water dispenser has been chucked to one side and replaced by a trolley with a couple of bottles of water on it. At least three non-functioning tv’s on the walls. None of this is down to a lack of funding!
Visited Accident and emergency services on July 2023
Princess Alexandra Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust