Princess Alexandra Hospital
Hamstel Road, Harlow, Essex, CM20 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Prompt understanding and empathy
Rated 4 stars out of 5
by Dee Gallo - Posted on 30 April 2024
I turned up with excruciating pain with what turned out to be blood clots on lung. My pulse was 140. The male nurse at the desk was very empathic and got pain relief down me as quickly as possible which helped settle me down in the waiting room. He apologised there was no space to lie down but I know him and the triage nurse would have got me somewhere immediately if they could. He checked on me once I got into majors. The doctor was so caring aswell, every time pain relief wore off I ended up screaming in agony and she advised staff on keeping me topped up. Initially presentation wasn’t typical but they got me a CT scan and found the clots, thank God. Then I went to the wards. Kingsmoor ward listened to me about pain relief and managed to keep on top of things, got me on blood thinners quickly and answered my many questions about what was going on. Really traumatic experience made easier by human empathy shown
Visited Accident and emergency services on April 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Reception answering
Rated 2 stars out of 5
by Anonymous - Posted on 30 April 2024
Appallingly poor . Waited ages to someone to answer then just transferred another phone to be 12 in queue . No explanation Rude when the call was regarding an appointment that the hospital cancelled after waiting 6 months .
Visited Neurology on March 2024
Princess Alexandra Hospital has not yet replied.
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Review titled Great doctors and clean environment
Rated 4 stars out of 5
by Anonymous - Posted on 23 January 2024
My husband went to A&E for an acid reflux problem. We were registered and went to the waiting room, lots of people present. The process of seeing people was very well organised. The nurse checked his blood pressure and did a ECG. Then he had a blood test and was sent to the further investigation dept. He had his own bed and we waited for the doctor to arrive. Whilst in the waiting room and in the further investigation area I was impressed with the cleanliness of the floor and surrounding area. We were offered tea/coffee and a sandwich. I was impressed by one doctor who went to get us some water, even though we could have done this ourselves. When the doctor came to assess my husband, she asked lots of questions until she had a picture of the problem. She went away and prescribed the medication. The doctors was very personable and spoke in a clear manner. We did wait a long time but the time went by very quickly, there was always blood pressure to check and reading time. Thank you to all the nurses, admin staff and doctors for your professionalism, keep up this work. It will be appreciated by people who visit the hospital.
Visited Accident and emergency services on January 2024
Princess Alexandra Hospital has not yet replied.
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Review titled The staff do their best but need more training
by Mother of Ware - Posted on 08 January 2024
My daughter has a learning disability and has been attending this clinic for a number of years. During the last year she has had 4 Outpatients appointments cancelled at short notice, but early January 2024 we were seen by a doctor and they were very helpful and kind to my daughter, unfortunately by this time my daughter had forgotten how to respond to the various scanning machines. She needs to get used to situations and when she knows what is required of her she will do her best to respond, but this takes time and patience as well as simple instructions and lots of praise. During the long delay in being seen her sight has got a lot worse and we will have to start building her confidence up again in order to get the scans needed to decide what future treatment she may need. I do not think it is to her benefit to give her an appointment at Keats House for the scans, as the staff do not appear to understand that she needs special attention and time to understand what they want her to do. We have visited Keats House 3 times in the last year and not achieved a single helpful scan. The staff do their best but need more training in how to get the best out of the people they are trying to scan. Yours Faithfully
Visited January 2024
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled Great care
Rated 5 stars out of 5
by ADRIAN MALWAH - Posted on 03 January 2024
I had 2 teeth taken out under general anesthetic as a day patient ,the staff & doctors ,anesthetist explained to me what will happen & made sure I knew what was going on & made me feel at ease , the hospital was clean & tidy , only down side is that the wards are hard to find & not marked very clearly on map , took me 20 mins to find the ward after asking staff , but a very good hospital in my view
Visited Oral and Maxillofacial Surgery on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Good care
Rated 5 stars out of 5
by Anonymous - Posted on 01 January 2024
Having gone into A&E on New Year’s Eve morning I wish to thank the staff in all the departments who treated me for their patience, kindness and care, which more than made up for the waiting involved. Thank you
Visited General Surgery on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled 18 hour waiting times
Rated 1 star out of 5
by Anonymous - Posted on 03 December 2023
Terrible experience, Pregnant Mrs and I waited 18 hours wait for a bed in a critical situation.. didn’t know what was going on or what we were waiting for half the time… seats were uncomfortable if you got one , spent hours sitting on the floor, had to keep goi gout to get food and drinks as the hospital shop shuts in the evening and the vending machines a broken! Plus we never knew how long we were gunna be there for.. no one could give us a answer so I didn’t know if I could go out and get food or dinner or whatever.. alsohad to keep explaining the same things over and over and over to every doctor as it was like the never wrote notes or updated the system… It’s was cold too. Rather than telling us there’s no bed.. (as we realised there were loads of empty beds) I think they just didn’t have enough staff, no one seemed in control or seemed to have any routine it was just a confusing stressful situation and we didn’t know if we were coming or going, I’m Mrs ended up with more problems with her back and hips with all the waiting around than she did when she went in there. Pure nightmare, the amount of people discharging themselves too was unreal
Visited Accident and emergency services on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Excellent treatment
Rated 5 stars out of 5
by Anonymous - Posted on 08 February 2024
Had to attend A&E on Christmas Day 2023 at 16:00 for a large second degree burn. I was in and out of A&E in 45 minutes which included a 20-25 minute treatment. I unfortunately cannot remember the name of the nurse who treated me but she was compassionate, effective and just generally a lovely person and a great source of comfort whilst having the treatment. She made an unpleasant treatment manageable and I am very grateful that she turned what could have been quite a scary experience into a calm one. I have been sure to tell people about the great treatment I received and how quickly I was seen by the team. Thank you.
Visited Accident and emergency services on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled Absolutely useless organisation
Rated 1 star out of 5
by Michael Maher - Posted on 10 August 2024
Arrived at 10 am for 11am appointment after being told to fast before general anaesthetic and come with someone as not able to drive after procedure. A friend took a day off work to bring and pick me up. Only to be told at 1:30 pm that they decided to do a ‘local’ anaesthetic instead. 7 of us patients waiting for the same procedure had not even one been treated by 3:35 pm. I got dressed and went home. Disgusted. The second time this hospital showed the inability to organise anything! My previous experience was an appointment with the consultant I turned up to only to be told ‘ sorry, it’s a mistake!’ Awful administration, management and organisational skills do not exist! Never again! I brought myself off the list there even though I’m still in pain. I’ll take more pain killers!!!
Visited Orthopaedics on December 2023
Princess Alexandra Hospital has not yet replied.
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Review titled amazing girls
Rated 5 stars out of 5
by Anonymous - Posted on 14 December 2023
The ladies who test for blood here and the receptionist are so lovely, very helpful and much better service than herts and essex.
Visited Phlebotomy on December 2023
Princess Alexandra Hospital has not yet replied.
Information supplied by The Princess Alexandra Hospital NHS Trust