Princess Alexandra Hospital
Hamstel Road, Harlow, Essex, CM20 1QXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Cancel an appointment
Rated 3 stars out of 5
by Anonymous - Posted on 07 November 2022
My husband recieved an appointment letter which brought forward an annual review by 3 months. The date was not convenient, and after 6 days from receipt of the letter, he has been unable to speak to anyone to cancel/rearrange the appointment. Every day was a lengthy queue, on hold on a mobile, whilst trying to do your job is not only expensive but extremely difficult. After 6 days, he gave up and said he would just be a non-attendance. I said that I would try, as failure to attend, costs the NHS money, and he would have to wait even longer for his revised appointment, or not be offered an appointment at all. So, here I am waiting in a queue which started at no 40 at 2.30pm, and at 3.11pm I have reached no 24. If I were sitting in the clinic where I work, I would not be able to do this - I have instead the luxury of doing it sitting at home, but it means that urgent work for the health service is not being done (as would be the case if my husband were on hold). It is also costing money for the call. Surely, it is time to invest in a booking system, that as aminimum allows people to cancel an appointment and for it to be rearranged.
Visited Don't know on November 2022
Princess Alexandra Hospital has not yet replied.
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Review titled Hysterectomy
by alisons02 - Posted on 18 November 2022
I was in hospital for a hysterectomy and was on Henry Moore ward for 48 hours and the staff are wonderful, really caring. Nothing was too much trouble.
Visited November 2022
Provided by Care opinion
Princess Alexandra Hospital has not yet replied.
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Review titled Compassionate care.
Rated 5 stars out of 5
by Kayleigh CAROLINE Long - Posted on 20 November 2022
My mum is a nurse at PAH, she is always telling me how important compassionate care is, and today I witnessed this. The nurse took her time to see me and comfort me, even though she was very busy. It really meant alot. Thank you.
Visited Accident and emergency services on November 2022
Princess Alexandra Hospital has not yet replied.
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Review titled Grave concerns
Rated 1 star out of 5
by Anonymous - Posted on 28 November 2022
I was sent in by 111 with ? heart attack amost 2 weeks ago . I was there 12 hours and discharged and told i would need to go back to the chest clinic within a week . I have called every day since the week has been up to try to find out what is happening and so far in spite of waiting on the phone for 2 hours at a time for it to be answered I am non the wiser but of course concerned . As a nurse and ex health service manager I was horrified by what I witnessed- old and frail people waiting on hard chairs - some for 25 hours and still not seen - without any food , dirnk or warmth or comfort . I have never witnessed anything like it . Once seen staff were wonderful but one told me that she may not stay in the uk because she fears getting ill here. Anyone with any doubt the nhs is on its knees should go and sit in the a and e - the system is broken - I have recently had my third battery of premed tests for a procedure because I have been waiting so long - it has become so inefficient . We need some nightingale hospitals again - not for covid - but just to deal with the backlog - and we need some help from the army to deal with logistics- and it needs to happen soon before winter really hits
Visited Accident and emergency services on November 2022
Review titled Princess Alexandra Hospital
Replied on 05 January 2023
Thank you for talking me through what has been your experience. I am sorry for your wait and I do hope you have had some resolution of the issue. I realise that the care your received has been very severely delayed and so is not acceptable. We are doing everything we can to deliver our services with respect and dignity for our patients in a timely way and I regret we were not able to do this for you. Please do keep hold of the details for our PALS service in case you need to contact us in future or your problem remains unresolved. Shahid Sardar Patient advice and liaison service 01279 82 72 11 or email paht.pals@nhs.net
Information supplied by The Princess Alexandra Hospital NHS Trust