Princess Royal Hospital
Lewes Road, Haywards Heath, RH16 4EXContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Princess Royal Hospital.
Reviews
-
Review titled Great physio team
Rated 5 stars out of 5
by Susan Morgan - Posted on 25 February 2024
I attended a 6 week course to help with my arthritis. All the physiotherapists were so helpful, encouraging and understanding, never pushing you to do more than you felt able. I would like to express my thanks to them all.
Visited Physiotherapy on January 2024
Review titled Princess Royal Hospital
Replied on 25 April 2024
Dear Susan Thank you for your post. It was lovely to hear that your course with the physio team made such a difference for you. I hope that you are still doing well. Thank you for taking the time in contacting us, this really does mean a lot. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Exceptional care
Rated 5 stars out of 5
by Sarah Kenny - Posted on 14 December 2023
I was extremely anxious about having a hysteroscopy and polyp removal. All the staff- nurses, nursing assistant, anaesthetists and surgeons - were kind, respectful and reassuring. I was kept informed about everything. One nurse sat with me and chatted throughout the procedure to distract me and help me stay calm. Such warm and caring treatment from everyone really helped me and made all the difference.
Visited Gynaecology on December 2023
Review titled Princess Royal Hospital
Replied on 22 December 2023
Dear Sarah Thank you for your lovely post. It was a delight to read that we looked after you so well and your experience was so good. We hope you are making a good recovery from your procedure and thank you once again for your comments, we all really appreciate it. May I take this opportunity to wish you and yours a peaceful Christmas time Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Excellent maternity service
Rated 5 stars out of 5
by Phoebe Lawton - Posted on 26 April 2024
Hello I gave birth to my son at this hospital 21st November 2023. I just wanted to share how great the experience was. The support I received was just brilliant. Would highly recommend. I want to thank the maternity ward for being so understanding and helping me through my labour. And to The lady that delivered my baby you are the best thank you for helping me through it ! Couldn’t say enough nice things about the ladies on the maternity ward
Visited Don't know on November 2023
Review titled Princess Royal Hospital
Replied on 17 June 2024
Dear Phoebe First of all congratulations on the birth of your baby boy! It was lovely for us to read your comments about your care and the way the staff looked after you. Life must be pretty busy for you now so it is so kind of you to take the time to post onto this site, we really do appreciate it and we thank you very much. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Wonderful care
Rated 5 stars out of 5
by Gloria Harmsworth - Posted on 25 September 2023
Attended Maxiofacial Dept and saw two excellent doctors. Didn't have to wait at all and the care I received was second to none. Thank you to all of you.
Visited Oral and Maxillofacial Surgery on September 2023
Review titled Princess Royal Hospital
Replied on 04 October 2023
Dear Gloria Thank you for your lovely post. It was good to read that we looked after you so well and your experience was second to none. It was also good to hear that you had two excellent doctors. We appreciate the time you have taking in contacting us. With best wishes Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Poor
Rated 2 stars out of 5
by Anonymous - Posted on 22 July 2023
My dr sent me - 8 hour wait, said they had called me - when they absolutely had not (3 hours in and watching and waiting for my name up to then). 1.5 hr wait for blood test result was actually 3 hrs later. Left waiting in a room after some treatment - told registrar to return with results, another lengthy wait I left to query why? - Receptionist was surprised he did that so sent to nurses desk to discharge self. She sarcastically reminded me it is a busy department and he is with another patient. Told to return to room, went there, inches away - only to watch him look me in the eye and walk straight past me with another patient, into room I was left in, no explanation, so fearing another lengthy wait and feeling too tired to wait any longer - I left at 4.45 am without full results or tablets needed. NHS is failing. I wont bother with a big hoo har complaint to patient liason or whoever, nothing ever changes.
Visited Accident and emergency services on July 2023
Review titled Princess Royal Hospital
Replied on 08 August 2023
Dear Patient Thank you for your feedback and I am sorry to hear of the concerns you have raised regarding the A&E department. Unfortunately your details are anonymous so we cannot get in contact with you. Please contact our Patient Advice and Liaison Service on 01444 448678 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Poor organisation and facilities
Rated 1 star out of 5
by Bryan Taylor - Posted on 25 July 2023
Attended a and e as a result of no gp availability and advice from health clinic. Registration completed and seen by triage within 1 hour so that works fine. 4 hours later still waiting to see a doctor for treatment and diagnosis. Eventually gave up went home and paid for private treatment from Bupa. Nhs is not fit for purpose despite all the hype. Suggestions to make the wait more bearable at a and e in Princess Royal Haywards Heath. The waiting area is far too small to cope with demand so patients are spread out over 2 or 3 extra areas so staff are then running around trying to find patients and wasting time.Why don’t you use a tannoy system. There is literally no information at all about where an individual is in the queue you could be there for one hour or ten hours just one screen that shows how long it takes to see triage or a doctor however when does that start from ie when you registered or at the current moment in time. Use screens to show individuals wait times dependant on urgency and current demand. The ventilation in the dept is inadequate it’s hot and stuffy especially when patients are waiting 4 hours plus so sort out the sitcom. No vending machines only one cold water supplier shared by staff and patients.Improve facilities for both. Frequent unattended alarms sounding for hours seemingly for no reason and not switched off by staff causing alarm and noise distress. Patients vital signs being taken in the waiting area amongst the seating so lack of privacy for affected patients. Generally a third world experience for what is supposed to be the pride of Britain. If the idea is to discourage anyone going to a and e its a very successful tactic.
Visited Accident and emergency services on July 2023
Review titled Princess Royal Hospital
Replied on 08 August 2023
Dear Mr Taylor Thank you for your feedback. Unfortunately your details are anonymous so we cannot get in contact with you directly. I am sorry to hear of your experience but also welcome your suggestions. To discuss your concerns you can call our Patient Advice and Liaison Service on 01444 448678 or email uhsussex.pals@nhs.net who will look into your concern for you. They are available from 10.00am to 3.00pm, Monday-Friday. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Chemotherapy department at Hurstwood Park
Rated 5 stars out of 5
by Deborah Havell - Posted on 28 June 2023
I have had chemo treatment twice this month here. The staff in reception and in the unit are fantastic and so caring including the volunteer from Macmillan. I am amazed at their wonderful attitudes to all patients and I thank them all so very very much. What could have been a distressing time is actually uplifting.
Visited Don't know on June 2023
Review titled Princess Royal Hospital
Replied on 06 July 2023
Dear Deborah Thank you so much for taking the time in contacting us. It was good to hear what a difference the staff have made for you. I hope that your treatment goes well and thank you for sharing your very kind comments these really do mean such a lot. Jo Yearsley, Patient Engagement and Liaison Manager
-
Review titled Outstanding care
Rated 5 stars out of 5
by Anonymous - Posted on 20 April 2023
Today I had to go to the early pregnancy unit after having a scare. The care I received from the staff was incredible. Even small things such as showing me where to hang my clothes, adjusting the temp of the room, providing a larger sheet, being directed to other resources to make me more comfortable without even having to ask put me more at ease. The consultant and nurse were warm kind and really put me at ease during a difficult time. I had good news today but even if I didn’t I felt like I was in excellent hands I can’t thank you enough, our wonderful NHS
Visited Don't know on April 2023
Review titled Princess Royal Hospital
Replied on 24 April 2023
Dear Patient Thank you for your lovely post but I am sorry to hear you had a scare. It was lovely to read that we looked after you so well and your experience was so good. We will share your post with the staff concerned who always appreciate such wonderful feedback. I am so pleased that you had good news too. Jo Yearsley, Patient Engagement and Liaison Manager
Information supplied by University Hospitals Sussex NHS Foundation Trust