Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8NDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled I am still waiting for appointment letter from June 2024
Rated 3 stars out of 5
by Anonymous - Posted on 20 September 2024
Hospital sent appointment letter to an address I left since 2017. Found out what had transpired 4 weeks ago and despite several attempts to get through to XRay department still waiting on letter to arrive at my Bromley address cannot get anyone to speak with in XRay team.
Visited Orthopaedics on September 2024
Princess Royal University Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 15 August 2024
I would like to thank respiratory for excellent service this week, when it was noticed from a recent scan (as yet unreported by radiology) that I had pneumonia and needed urgent treatment. A speedy appointment was arranged, and I was able to start treatment right away. Without this prompt action my condition would not have been noticed, because I didn’t feel that bad.
Visited Don't know on August 2024
Princess Royal University Hospital has not yet replied.
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Review titled Mixed experience
Rated 4 stars out of 5
by Anonymous - Posted on 03 August 2024
Was at pruh with my partner for audiology appointment received by post and phone after an almost 6 month wait (after chasing!). It was quite clear after an hour that the staff didn't have a record of the appointment. After I enquired we were sitting in the wrong place. Once in the right place, the locum checked our appt letter and kindly and expertly attended to my partner. The medical staff (once attentive) were excellent, but the administration was poor and no meet and greet to ensure patients are heading to the right place cost us valuable time (the appointment letter just said to enter and sit in the waiting area with no need to check in).
Visited Ear, Nose & Throat on July 2024
Princess Royal University Hospital has not yet replied.
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Review titled Smoking
Rated 5 stars out of 5
by Mike Harding - Posted on 18 June 2024
Although there are plenty of ( no smoking) signs within the grounds and signs on the outside of A&E and all departments No one takes any notice even two security guards were standing next to two smokers
Visited Accident and emergency services on June 2024
Princess Royal University Hospital has not yet replied.
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Review titled Great ward
Rated 4 stars out of 5
by Anonymous - Posted on 14 May 2024
Admitted to Farnborough Ward 10th May they looked after me very well, caring professional and all staff including domestic staff were friendly. One hostess offered to get me food from the canteen because she knew I was off my food. Please pass on my thanks.
Visited Don't know on May 2024
Princess Royal University Hospital has not yet replied.
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Review titled From Urgent Care to Surgery =Superstars
Rated 5 stars out of 5
by David Hollingbery - Posted on 14 April 2024
After missing the last 4 stair steps, and forcing 85kg + gravity on an ankle folded under my falling body, I attended the Urgent Care Centre at the Princess Royal. An hour later X-Rays confirmed 3 fractures and ligament damage. Triage through the Clinical Diagnostic Unit ended in a bed in Surgical 4 Ward and anticipated surgery the next day. My grateful thanks to the nurses and staff of both wards, and the Urgent Care Centre. And special thanks to the amazing surgical team who spent 2 hours the morning after repairing all the damage. My accident demonstrates the significant number of personnel needed to assist a patient. Apart from the staff mentioned, I’ve needed the radiology technicians, physios, surgical recovery, the pharmacy, porters and those providing food and drinks. I’ve done myself some injury over the years, including a motorcycle crash broken leg and a personal best deadlift hernia. I hate hospitals because of their association with pain, enforced confinement and rehabilitation. But I am always in awe at the skill and compassion of the staff that work within them. Thank you.
Visited Orthopaedics on April 2024
Princess Royal University Hospital has not yet replied.
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Review titled Flawless service
Rated 5 stars out of 5
by Emma - Posted on 07 June 2024
After 5 years of no smear test I had one in 2024 and unfortunately it came back that pre-cancerous cells were present from my smear to surgery it was all done very swiftly and in particular the care at the Pruh Orpington was amazing it was my first time there and the hospital as a whole was outstanding very clean and neat and staff were so kind and reassuring I was extremely anxious about this experience even having general anesthesia I was nervous but I was met with support from the nurses to surgeon all staff throughout my visit were so respectful and caring I am so grateful to them all. Thank you
Visited Gynaecology on April 2024
Princess Royal University Hospital has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by robert keith ives - Posted on 23 April 2024
On 23rd April 2024 I attended the DSU for a procedure. The whole experience was really amazing, the care and consideration that I was given was second to none. The nurses who looked after me were fantastic, I cannot thank them enough.
Visited Rheumatology on April 2024
Princess Royal University Hospital has not yet replied.
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Review titled Terrible comms, wasted my time
Rated 1 star out of 5
by Matt - Posted on 12 April 2024
I was brought in with chest pains. The tests proved negative but they wanted me to do a stress test to make sure. I was booked an appt and received a letter telling me what to do. It listed medications not to take, but my meds weren’t listed. As I’d been taking them, they couldn’t do the test and the was rebooked for 10 days later. I told them at the time I had a hamstring tear but this was ignored. A week before the test, the called to check I would be able to do the test with my injury. I went to voicemail and as requested I left my details to be called back. It took over a week and more calls before I spoke to someone. I explained my issue and was told that I should still come in. I’ve just been in and was told that I would have to run. I said I couldn’t so my test was cancelled. I now have a six week wait for an alternative test to make sure there are no problems with my heart. This is not my local hospital and it takes a fair bit of time to get here. I’m also taking time off work to come to appointments that are pointless. While the initial treatment was good, I’m very unhappy about the way my follow up appts have been dealt with.
Visited Cardiology on April 2024
Princess Royal University Hospital has not yet replied.
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Review titled Very unsatisfactory experience
Rated 1 star out of 5
by Mrs B - Posted on 06 March 2024
I visited this hospital in January 2024 to gave a head scan done. it us more than 2 months and I have been battling with severe headache. No one contacted me for my results and i I have been calling the hospital regularly it for my results no but no one wants to help me. I called the hospital several times a day but the staff are not helpful at all
Visited Don't know on March 2024
Princess Royal University Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust