Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8NDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Amazing staff
Rated 5 stars out of 5
by David Devlin - Posted on 25 March 2024
I arrived by ambulance with a shattered elbow and broken hand. Spent 2 nights there while getting an operation on my elbow. All the staff from the nurses, doctors, surgeons, porters, cleaning staff and reception staff were friendly and efficient. I found the overall atmosphere in the hospital great. Despite having to spend a night post op in the recovery ward, the staff were great. I have had numerous operations in the past and have stayed in various hospitals and have never had much reason to complain but I feel that my experience in here stands out and deserves special compliments, thank you.
Visited Accident and emergency services on March 2024
Princess Royal University Hospital has not yet replied.
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Review titled 7 hours and still waiting to see a doctor
Rated 2 stars out of 5
by Anonymous - Posted on 22 February 2024
Came into emergency with chest pain at 10.30 in the night- it is 5.30 now, have waited through the night and still have not been seen by a doctor!
Visited Urgent Treatment Centre on February 2024
Princess Royal University Hospital has not yet replied.
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Review titled Friendly and efficient
Rated 3 stars out of 5
by Anonymous - Posted on 15 February 2024
Quick and efficient treatment in the Chartwell Unit today, despite a warning of longer delays on the door.
Visited Cancer Services on February 2024
Princess Royal University Hospital has not yet replied.
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Review titled Slow and unwelcoming
Rated 2 stars out of 5
by Anonymous - Posted on 14 February 2024
Very slow service at Chartwell phlebotomy today, waiting well over an hour so far, no end in sight, no communication, apart from someone coming out from time to time seeming quite cross that there are so many people for blood tests. Could be a bit nicer and communicate long waits, especially for those using the car park who could do without getting fined on top of sitting here hungry and thirsty, afraid to go for refreshments incase we miss our slot.
Visited Phlebotomy on February 2024
Princess Royal University Hospital has not yet replied.
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Review titled Poor managment, uncaring staff.....
Rated 1 star out of 5
by Mrs E Z Fazakas-Zakor - Posted on 03 January 2024
I'm 33 year old. I come in at 16:30 with chest pain after I waited for an ambulance since 14:00 o'clock without no luck, I decided to use my own transport. After being here an ECG was done only two hours since arrival time then an other two hours waiting to see an ED Clinicians they want to send me home even without a blood test being done to check the troponin and D-dimer which are essential to exclude ischemic heart desiase or infact miocardic, I have to mention the risks myself to the clinicians to take it a bit seriously and to get other people involved with the decision, but is still no plan available yet. Here is no care taken seriously, if there is anything serious there was plenty of time to die until attention arrives! After arguing with the Clinician and he involved other team members in the decision making in the end I have to stay for more investigation, lucky me that I am a member of the NHS and I have knowledge of the illnesses risks and plans otherwise I would be sent home with no proper examination and investigation !
Visited Accident and emergency services on January 2024
Princess Royal University Hospital has not yet replied.
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Review titled Overall positive experience. Would go back
Rated 5 stars out of 5
by Enny - Posted on 18 February 2024
Had to take the time to write this review as the nhs gets such a bad rep all the time. Had my first child here not long ago and I have to say the service I recieved was amazing. There were a couple or hiccups and one or 2 unsavoury characters but nothing is 100%. My experience overall was good and I was well taken care of. Thank you so much all the nurses midwives and doctors who show up every day and keep us safe. We really do appreciate you
Visited Maternity services on January 2024
Princess Royal University Hospital has not yet replied.
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Review titled Really Positive Experience
Rated 5 stars out of 5
by Anonymous - Posted on 17 January 2024
Day Surgery which doesn’t show on the options at the beginning. I had a procedure on my waterworks so understandably nervous. The whole experience from the reception to being discharged was exceptional. It says no names so I can’t list all those that put me at my ease with their professionalism and humour. Great people skills all of them. It’s my 3rd visit here for operations/procedures on my waterworks and didn’t get around to leaving a review last time. All I can say is each visit has been positive. One of the nurses looking after me in the recovery room had been a nurse for 33 years. He still made me feel like an individual and not someone just passing through. I can’t thank the consultant and his team enough.
Visited Don't know on January 2024
Princess Royal University Hospital has not yet replied.
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Review titled Given wrong number of tablets
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2024
After waiting hours at the pharmacy, I gratefully took my bag without counting the number of tablets myself. This was a mistake, as I now find I have half the number required according to the directions on the box. So now will have to likely spend hours there again tomorrow trying to sort it out, as that’s when they run out.
Visited Pharmacy on December 2023
Princess Royal University Hospital has not yet replied.
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Review titled Dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
The new pharmacy system is a shambles, you give your details at the hatch, then sit and wait, and wait, and wait. Every now and again someone comes to the hatch and shouts a name, but mostly nothing happens. How can they be so slow! Everyone is afraid to leave incase their name is called, and there’s no way of knowing if it has been, or how much longer to wait. Appalling.
Visited Pharmacy on December 2023
Princess Royal University Hospital has not yet replied.
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Review titled Corridor patients
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
I don't blame the hospital but so sad to take my mum in who has stage 4 bone cancer on chemo treatment to be a corridor patient along with so many other patients on both occasions within a week. She even spent a whole night in pain in A & E because there were no beds. Some patients in beds who couldn't talk were even reaching out but because the department was so busy had to be ignored. Porters were f-ing and blinding. Paramedics were shocked. Staff were frantically trying to find corridor spaces. Try and avoid this hospital in an emergency as its struggling to cope.
Visited Accident and emergency services on December 2023
Princess Royal University Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust