Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8NDContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Given wrong number of tablets
Rated 3 stars out of 5
by Anonymous - Posted on 08 January 2024
After waiting hours at the pharmacy, I gratefully took my bag without counting the number of tablets myself. This was a mistake, as I now find I have half the number required according to the directions on the box. So now will have to likely spend hours there again tomorrow trying to sort it out, as that’s when they run out.
Visited Pharmacy on December 2023
Princess Royal University Hospital has not yet replied.
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Review titled Dreadful service
Rated 1 star out of 5
by Anonymous - Posted on 29 December 2023
The new pharmacy system is a shambles, you give your details at the hatch, then sit and wait, and wait, and wait. Every now and again someone comes to the hatch and shouts a name, but mostly nothing happens. How can they be so slow! Everyone is afraid to leave incase their name is called, and there’s no way of knowing if it has been, or how much longer to wait. Appalling.
Visited Pharmacy on December 2023
Princess Royal University Hospital has not yet replied.
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Review titled Corridor patients
Rated 1 star out of 5
by Anonymous - Posted on 07 December 2023
I don't blame the hospital but so sad to take my mum in who has stage 4 bone cancer on chemo treatment to be a corridor patient along with so many other patients on both occasions within a week. She even spent a whole night in pain in A & E because there were no beds. Some patients in beds who couldn't talk were even reaching out but because the department was so busy had to be ignored. Porters were f-ing and blinding. Paramedics were shocked. Staff were frantically trying to find corridor spaces. Try and avoid this hospital in an emergency as its struggling to cope.
Visited Accident and emergency services on December 2023
Princess Royal University Hospital has not yet replied.
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Review titled Incredible people - we are very grateful
Rated 4 stars out of 5
by H Hopkin - Posted on 05 January 2025
Our baby has just had her first birthday, and she is thriving. This may not have been the case if it hadn't been for the incredible team in the maternity department. There are no cards, presents, or words great enough to express the gratitude we feel, but I will try. From our consultant surgeon to our midwives, anaesthetists, NICU, aftercare nurses, and the whole team—what started off as a less than ideal delivery was dealt with care, empathy, and expertise. Although it was a year ago, it seems like yesterday, and I would like to thank every team member for getting us through. Each team member looked after us in tough circumstances with sometimes limited resources but with selfless energy. The follow-up aftercare from our consultant made a huge difference to our nervousness as parents, so a huge thanks to them too.
Visited Maternity services on November 2023
Princess Royal University Hospital has not yet replied.
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Review titled No duty of care at all!
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Went in for a keyhole procedure in october 23. Terrible experiance as a whole with the aftercare from the recovery to the day surgery unit. Had to remove my own canular and had to get a drink off of another pantient because i wasnt offered a drink. Have not to this day been consulted about the surgery. All that there is is a piece of paper with one sentence that doesnt even make sense! And some follow up actions that too this day still have not happened. They tried to admit me overnight even though was day surgery. When the nurse was asked why they simple said - the consultant has not had time to write the notes up there is no medical reason. I told them i would be leaving as there was no medical need. They consulted the surgeon who agreed my discharge with plans to follow up but then made me sign a self waiver form under the influance of general. No duty of care from this hospital at all. The impact on my wellbeing has been horrendous. And im still waiting. Even my Gp cant see any notes from the surgery.
Visited Gynaecology on October 2023
Princess Royal University Hospital has not yet replied.
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Review titled Great care at Maternity Assessment Unit
Rated 5 stars out of 5
by Sarah - Posted on 23 August 2023
Attended the MAU due to worries about reduced baby movement. Although it took a while to get someone to answer the phone, once I spoke to staff they were very helpful and suggested I come in for a check up. We had to wait about 45 mins to be seen, much quicker than expected. The midwife was efficient but thorough with her checks and reassured me that I had done the right thing in getting checked up. Overall a very good experience and thanks to all the staff for their help.
Visited Maternity services on August 2023
Princess Royal University Hospital has not yet replied.
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Review titled Very prfessional and very helpful
Rated 5 stars out of 5
by Peter Hindley - Posted on 12 July 2023
I came to the hospital today to have a couple of tests today. The phlebotomist who took my blood was very professional and very helpful. She helped sort out a problem with my other test. This 86 year old is very grateful. Thank you
Visited Haematology on July 2023
Princess Royal University Hospital has not yet replied.
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Review titled Caring Service
Rated 5 stars out of 5
by Vivien GARDNER - Posted on 20 June 2023
Had cataract surgery at the PRUH.Very impressed with the efficient service and caring attitude of the medical and nursing staff
Visited Cataract Surgery on June 2023
Princess Royal University Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Siobhan M - Posted on 31 May 2023
I recently went for a scan in the early pregnancy unit where we decided the best course of action would be to go to the day surgery (that same afternoon) for a surgical management of miscarriage. All the staff I interacted with were approachable and caring, and what could've been a traumatic day was lightened and made so much better by those who cared for me in such a lovely manner. Thank you so much!
Visited Maternity services on May 2023
Princess Royal University Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust