Princess Royal University Hospital
Farnborough Common, Orpington, Kent, BR6 8NDContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled No duty of care at all!
Rated 1 star out of 5
by Anonymous - Posted on 30 January 2024
Went in for a keyhole procedure in october 23. Terrible experiance as a whole with the aftercare from the recovery to the day surgery unit. Had to remove my own canular and had to get a drink off of another pantient because i wasnt offered a drink. Have not to this day been consulted about the surgery. All that there is is a piece of paper with one sentence that doesnt even make sense! And some follow up actions that too this day still have not happened. They tried to admit me overnight even though was day surgery. When the nurse was asked why they simple said - the consultant has not had time to write the notes up there is no medical reason. I told them i would be leaving as there was no medical need. They consulted the surgeon who agreed my discharge with plans to follow up but then made me sign a self waiver form under the influance of general. No duty of care from this hospital at all. The impact on my wellbeing has been horrendous. And im still waiting. Even my Gp cant see any notes from the surgery.
Visited Gynaecology on October 2023
Princess Royal University Hospital has not yet replied.
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Review titled Great care at Maternity Assessment Unit
Rated 5 stars out of 5
by Sarah - Posted on 23 August 2023
Attended the MAU due to worries about reduced baby movement. Although it took a while to get someone to answer the phone, once I spoke to staff they were very helpful and suggested I come in for a check up. We had to wait about 45 mins to be seen, much quicker than expected. The midwife was efficient but thorough with her checks and reassured me that I had done the right thing in getting checked up. Overall a very good experience and thanks to all the staff for their help.
Visited Maternity services on August 2023
Princess Royal University Hospital has not yet replied.
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Review titled Very prfessional and very helpful
Rated 5 stars out of 5
by Peter Hindley - Posted on 12 July 2023
I came to the hospital today to have a couple of tests today. The phlebotomist who took my blood was very professional and very helpful. She helped sort out a problem with my other test. This 86 year old is very grateful. Thank you
Visited Haematology on July 2023
Princess Royal University Hospital has not yet replied.
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Review titled Caring Service
Rated 5 stars out of 5
by Vivien GARDNER - Posted on 20 June 2023
Had cataract surgery at the PRUH.Very impressed with the efficient service and caring attitude of the medical and nursing staff
Visited Cataract Surgery on June 2023
Princess Royal University Hospital has not yet replied.
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Review titled Wonderful staff
Rated 5 stars out of 5
by Siobhan M - Posted on 31 May 2023
I recently went for a scan in the early pregnancy unit where we decided the best course of action would be to go to the day surgery (that same afternoon) for a surgical management of miscarriage. All the staff I interacted with were approachable and caring, and what could've been a traumatic day was lightened and made so much better by those who cared for me in such a lovely manner. Thank you so much!
Visited Maternity services on May 2023
Princess Royal University Hospital has not yet replied.
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Review titled Thorough and professional
Rated 5 stars out of 5
by Linda Van Renselar - Posted on 24 March 2023
I visited Ear Nose and Throat outpatients at the Princess Royal Hospital yesterday and was impressed with the punctuality, professionalism, thoroughness and kindness of the doctor and nurse I saw. Thank you all for doing your jobs so well.
Visited Ear, Nose & Throat on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Great clinical staff. Shame about the admin staff
Rated 3 stars out of 5
by Anonymous - Posted on 03 March 2024
We’ve been here for 6 hours while tests are run on my husband. I can’t fault the clinical staff. We have been sitting in the Medical Ambulatory Day Unit for several hours. Two women at the desk have chatted, sung, along to the radio, and discussed politics for a good portion of that time. Would they get more work done if they applied themselves to their screens? The only people working their socks off are the clinicians.
Visited Accident and emergency services on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled My breastfeeding journey
by kc1994 - Posted on 28 June 2023
Thanks to the midwives that helped me with the arrival of my son in April 2023. The care I received from them was amazing. Shortly after I gave birth I was assisted with the first latch. My nipples started to bleed from this point but I thought this was normal as it was the first time and they had been cracking throughout my pregnancy. The bleeding carried on until day 2)and it was becoming more difficult despite the attempts and help from staff. A feeding specialist came and gave me tips but I was still unable to get my son to latch for a long enough period and my nipple would shape like a lipstick which was said to potentially be a tongue tie issue. I then began to worry as I was questioned how many wet nappies he had and was told that he could be dehydrated, so I asked to make a bottle of the goat’s milk formula I had bought. This was my preferred milk to use as I don’t drink cow’s milk and had done research on this milk and was confident to give to my child. I was told there is no bottle making facilities – after some back and forth about the type of milk I was using, a bottle was prepared for him and he took 10ml of the bottle and fell asleep. So I changed his nappy to put him to bed and when he woke I noticed there was blood in his stool. I alerted the midwife and she went to get her supervisor who seemed to panic and went off to contact back up staff, then was directed to go special care unit as soon as possible. Upon arrival at SCU was taken in for blood checks, they gave him another vitamin k injection and I was told he would need to be dehydrated for 12 hours to clear his stomach and check for blood in his nappies. During this time his blood was taken for infection test and live cultures and to wait for an update. During the 12 hours he stopped having blood in his nappies and after feeding him he continued to not have any traces of blood. Day 3 we were told the infection indicator came back with 16 and suggested to give him antibiotics, which was just done without my approval. At this point he was being fed by a tube with my collected colostrum and some non-hypoallergenic formula. I had asked how long he would need to have antibiotics for as there was no direct prognosis and was told around 3 days, as they were waiting for the live cultures result to come back. In this time I was questioned by SC doctor about my diet and how strict I am with non- cow’s milk diet and about the goat’s milk formula. Later on, in the day his result came back inconclusive and as he had a shot of vitamin k and the blood was sent off before this, then again, a few hours later he had to get more bloods taken due to no result showing. I was growing impatient as further blood was being taken but there was no update on his prognosis and the initial issue had been resolved as he had no more blood in his nappies. There was no reassurance and this was delaying our discharge. Later I was placed onto the maternity transition ward and asked to put food in the fridge and was declined despite mentioning my dietary requirements and had found the meal staff very rude concerning eating during their shift time which is difficult when as a new mother I was back and forth to special care, pumping, trying to get some rest and back again. My son was placed back in my care by day 4. By day 5 he was placed back in my care on the maternity ward and I was waiting for an update on the results of his blood and was told that we would need to stay in the hospital till Sunday which I was not aware of as they had given him antibiotics and never once was told when the course was finishing but was instructed that we could be leaving on Friday. At this time, I was begging to feel low, exhausted and weak and wanted to be discharged to go home. So I requested to go home and was spoken to by a nurse in what I found an unprofessional manner. They were dismissive to my questions and walked away before my husband had finished speaking. Moving forward, I think there should be more awareness of how to speak to and deal with new mothers, new facilities for alternative dietary food/ milk and or fridge facilities for patients staying on the ward. Less pressure to get breastfeeding prefect straight away would probably have made me feel more relaxed, or a room to go to with other mothers on the ward to feed might help relax. Face to face classes or support with healthcare providers before giving birth with how to breast-feed or safe feeding, so it is not so overwhelming when the baby arrives. My breastfeeding journey was challenged from the start and due to the lack of support and the lack of communication from the special care doctors, during a stressful time for parents it should be handled with more care. Lastly, I would like to add that the majority of the staff were lovely and I just want to share my experience so no one else has to suffer a slight high infection reading and they gave him antibiotics without letting me know why or with my permission.
Visited March 2023
Provided by Care opinion
Review titled Princess Royal University Hospital
Replied on 29 June 2023
Dear @kc1994, first and foremost - congratulations on the birth of your son! I hope that you and your newborn have now recovered sufficiently to bond and enjoy your maternity journey. I was really sad to learn about your poor experiences following your birth. I have therefore shared your feedback with our Director of Maternity to implement lessons learnt as your feedback is very clear where changes can be made. I hope you will welcome this, however, if you would like us to address your concerns formally, could I please ask you to e-mail our complaints team at kch-tr.complaints@nhs.net or call them on 020 3299 3209. Should you also be interested in supporting our wider improvement agenda, please feel free to drop me an e-mail kch-tr.KingsPPI@nhs.net.
Provided by Care opinion
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Review titled Amazing service and care for which I am truly grateful
Rated 5 stars out of 5
by Peter Mather - Posted on 10 March 2023
I wanted to let you know about the amazing service and treatment and care I recently received at this hospital. From my check-in at A&E all the way through to being on Surgical Ward 5 for 5 nights - the care, professionalism and service I received was 1st Class. Every member of staff I came across was so caring and everyone in their own way helped me back to full health. I had an e-coli infection which accelerated into sepsis and i was so grateful to be in the caring and professional hands of the NHS and its staff at the Princess Royal Farnborough Kent. I cannot speak highly enough about my overall experience and wanted to post this somewhere so others can read what a great job you do. I am truly grateful to you all. Thank you, Thank you, Thank you Peter Mather (49)
Visited General Surgery on March 2023
Princess Royal University Hospital has not yet replied.
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Review titled Systematic failures
Rated 1 star out of 5
by Anonymous - Posted on 31 March 2023
I was referred by my GP for the second time to the service on a two week wait pathway for suspected cancer. A telephone appointment was scheduled 15 days after the referral. This appointment was not in a week when junior doctors were on strike. I did not receive the telephone call at the scheduled time and have had no communication from the hospital since. I have not been able to find out why my appointment didn't happen from PALS or my GP. It is now 4 weeks since the second referral and 12 weeks since my original referral for suspected cancer. I have still not had an appointment with a hospital doctor. Given that I was previously removed the pathway against my wishes, without speaking to a doctor, on the grounds that I was unable to have tests within 2 weeks, this simplify defies belief! The hospital seems to make up its rules to suit itself.
Visited Colorectal cancer services on March 2023
Princess Royal University Hospital has not yet replied.
Information supplied by King's College Hospital NHS Foundation Trust