Purley War Memorial Hospital
856 Brighton Road, 856 Brighton Road, Purley, Surrey, CR8 2YLContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Excellent service
Rated 5 stars out of 5
by Sarah - Posted on 03 November 2022
Attended the breast screening service at Purley hospital. My appointment was at 3 but they saw me early. Great staff, polite and made me feel very at ease. The lady doing the screening was so helpful and the test was over in minutes. Thank you
Visited Breast cancer services on October 2022
Purley War Memorial Hospital has not yet replied.
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Review titled Poor treatment of a baby
Rated 3 stars out of 5
by Gilliian Howard - Posted on 18 September 2022
My unwell one year old grandson was taken by his mother to the walk-in department on a Sunday at 2 pm, having spent £5 for parking, to be told it was appointments only and to come back at 4.50! This was not mentioned on the website which clearly states appointments or walk-in. She went back and was given a prescription for antibiotics and waited in their on-site pharmacy for half an hour. She was then told they didn't have those antibiotics in stock. She then had to find a pharmacy that did have them in stock. She had her 3 year old with her throughout all this. She had driven up from Horsham to Croydon because there was nothing open there and 111 didn't answer the phone. I looked after the 3 year old while she went the first time but they went the second time on the way back to Horsham. This was a very stressful time for my daughter who was just needing a doctor to see her little boy. I can't understand why they couldn't have squeezed him in given the circumstances. I have been a medical receptionist and I would have done everything possible to get him seen when he first arrived. My previous review has been one of excellence but my estimation of the hospital has now diminished to 'poor' because of this.
Visited Children's & Adolescent Services on September 2022
Purley War Memorial Hospital has not yet replied.
Information supplied by Croydon Health Services NHS Trust