Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Could do better
Rated 3 stars out of 5
by Derby - Posted on 08 January 2025
Arrived at Accident and Emergency department with my daughter who had chopped the top of her thumb off on a circular saw. Receptionist seemed very pleased to tell us that her injury was not treated her and we had to go elsewhere. Bare in mind my daughters blood, pain and fear, she could of had a professional make an assement or at least explained why. We left and went elsewhere where we cannot but praise Petersfield hospital staff. Come on QA, either be an Accident and Emergency centre or change your signs or retrain your receptionist to be polite and understanding ?
Visited Accident and emergency services on January 2025
Queen Alexandra Hospital has not yet replied.
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Review titled My oncology nurse
Rated 5 stars out of 5
by Steve - Posted on 16 January 2025
Big thank you to my nurse ( this review won’t let me name you sorry) for helping me relax while she removed my catheter. I was very nervous upon entering!! She has great people skills a true professional
Visited Don't know on January 2025
Queen Alexandra Hospital has not yet replied.
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Review titled Amazing staff and care on F4
Rated 5 stars out of 5
by Anonymous - Posted on 22 December 2024
My elderly relative was admitted to F4 a week ago following an extensive stroke. The care she has received been exemplary. In particular the nurses and the health care staff have been fantastic. They have been kind and caring both to her and us, and we are so grateful for all they have done. Without exception they have gone above and beyond to ensure the very best care during a difficult time for us. This ward is a credit to the Trust.
Visited Stroke on December 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Totally professional
Rated 5 stars out of 5
by George Allen - Posted on 27 December 2024
The frustration of my late cancellation was quickly forgotten with a new date being given and a letter of response from my consultant. The procedure was a day surgery but a previously unknown condition required an overnight stay. The whole team from start to finish of my time in QA where professional, caring and engaging. The surgical team explained everything, and the procedure went very well. I would like too thank everyone for their very hard work . The nurses on E2 ward were so busy and engaged with some very challenging patients. They were a credit to the hospital and there profession.
Visited Gastrointestinal and Liver services on December 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Chaotic A&E
Rated 1 star out of 5
by Peter E - Posted on 10 December 2024
Having wasted my time going to the Petersfield drop-in centre with my elderly father, who had had a minor fall, and hurt his ear, they referred me to QA emergency now in the new building. It was frankly chaotic and so disappointing since we the taxpayer have spent millions on its construction and were promised so much. There is no proper queuing system at reception, it was very busy so people stand and wait, blocking the entrance. The reception staff are located behind glass screens creating an unfriendly barrier where anyone waiting is able to hear your personal information. There are microphones and speakers but it is difficult to hear what the staff are saying, and amazingly the microphones are attached to the glass with sticky tape! The waiting area is not big enough, a fairly obvious criticism of the old unit, hence it is still very over crowded with people sitting and standing in any position they can get, and not enough room for wheel chairs or mobility scooters to safely move. The whole flow seems to be wrong. Just talking to people around us it was obvious that the delays in consultation and treatment were quite ridiculous. Having waited for over three hours without a word from anyone my 97 year old father had simply had enough. If only communication or even an examination had been delivered at the same speed they gave us the discharge form when we left, I would have been very happy. The drop off area however is much better but hardly compensation for the rest of the experience.
Visited Accident and emergency services on December 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Great service
Rated 5 stars out of 5
by Mr Peter Brooks - Posted on 13 December 2024
went to adult urgent care on 10th December was treated with the greatest respect by all the staff they were extremely helpful and professional very friendly and nothing was to much trouble one nurse in particular went way above and beyond she kept checking i was ok while waiting to be seen, the Dr listened to what i said ,was very patient while treating me. All the staff where very wonderful
Visited Accident and emergency services on December 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Excellent service
Rated 5 stars out of 5
by Anonymous - Posted on 17 October 2024
Attended day surgery yesterday. Every single person i spoke to before and after surgery was happy, polite, kind, informative and made my visit much easier. Ive recently used private health care for a different matter and in my opinion the NHS was better admittedly a longer wait to get to this point but so much better than the service I have received privately
Visited Day treatment services on October 2024
Queen Alexandra Hospital has not yet replied.
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Review titled An outstanding example of nursing care
Rated 5 stars out of 5
by Robert Wordsworth - Posted on 10 October 2024
After falling from a tall ladder whilst working on a gutter, I was taken by ambulance to the Emergency Care Centre at QA hospital a A few minutes after arrival 2 nurses triaged my situation which consisted of injuries to the forehead, nose and left hand. I was then assigned to a very experienced A&E nurse who cleaned up my blood stained face and hands, assessed the extent of the wounds. She concluded that my forehead needed stitching, my nose was probably broken and that I may have broken a bone in my wrist. A nurse practitioner then came to review the findings and, in view of the height from which I had fallen, 5-6m, conducted a further examination to see if there were any additional injuries. Finding, none, she asked the nurse to proceed with the stitching with locally applied lignocaine. She also arranged for a CT scan of the head and an X-Ray of my left wrist. Two nurses stitched up my head very neatly and then asked if we would like a cup of tea and sandwich while we waited for the scan. This and particularly the friendly attitude of all the staff was very much appreciated. I was later taken to the diagnostic imaging section for the scan and X-Ray which were carried out sequentially, again by very friendly staff. We had to wait possibly an hour for the results during which time we were offered another cup of tea! Another nurse practitioner then came to advise that the scan had confirmed that the nose was broken but there were no other head injuries. The X-Ray also confirmed that no-bones were broken in the wrist- I had been very fortunate on both counts. I want to express my thanks to all the staff involved for the very professional, caring and efficient treatment that my wife and I both received.
Visited Accident and emergency services on October 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Many ,many thanks to each and all staff
Rated 5 stars out of 5
by Anonymous - Posted on 10 October 2024
Was requested at short notice by phone to attend the Respiratory clinic , many thanks to each and all staff , for great care and understanding.
Visited Don't know on October 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Teamwork
Rated 5 stars out of 5
by Barry Stray - Posted on 30 October 2024
Would just like to say thank you for this awesome team in this department. From the moment I arrived till the time I left the department put you at ease and went through everything with you. All the team on the ward and the theatre team introduced themselves, explained everything that was going and helping each other, checking up on you and most importantly always having a smile on their face. You are all a credit to yourselves and take this opportunity to know that you do make a difference to peoples lives. From the tea lady (thanks for the extra sandwich) to the Consultant cardiologist you were all amazing. Reference the clothing I had to put on I did put the mesh item on my head as I thought that was what I had to wear in theatre but quickly saw the two holes and realized they were disposable underwear!! can you imagine opening the screens to that I would have so embarrassed but hilarious. Keep up the great work you all do I hope I never have to come back but if I do I know I would be in great hands. Thank you all Barry Stray
Visited Cardiology on October 2024
Queen Alexandra Hospital has not yet replied.
Information supplied by Portsmouth Hospitals NHS Trust