Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Oncology radiotherapy department
Rated 5 stars out of 5
by Barry Hepher - Posted on 31 March 2023
I received 33 cycles of radiotherapy and was looked after and helped in every way possible by everyone in the Linac teams I cannot thank them enough for looking after me, you are all the kindest and the best human beings! I do feel part of the family that you belong to! Many many thanks and love to you all... Barry.
Visited Prostate Cancer Service on March 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good afternoon, Thank you so much for the lovely feedback for our Linac teams within Oncology Radiotherapy. It is very much appreciated. We are very glad to hear that you feel part of the family and have felt well looked after through your cycles of treatment. Your feedback has been shared with the teams to celebrate. Thank you for taking the time to leave this post. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Individually impressive member of staff
Rated 3 stars out of 5
by Greenham - Posted on 16 March 2023
My husband and I visited the mobile CT scanner at qa hospital.we particularly wanted to leave a review about the amazing senior nurse manning the waiting room on Thursday, but weirdly praise for a named individual is not allowed. The unnamed nurse made her patients relaxed and put them at ease in a professional and caring way. She is the sort of person who new staff, nurses and doctors, should shadow in order to learn this priceless skill. Anyone can acquire knowledge, just read a book, it requires a very special person to display genuine empathy and kindness.
Visited Respiratory Medicine on March 2023
Review titled Queen Alexandra Hospital
Replied on 21 March 2023
Good morning, Thank you so much for the lovely feedback for our senior nurse in our mobile CT scanner unit, which has been shared and celebrated. We are glad to hear that you found her caring and professional manner put both you and other patients at ease and that you have highlighted what a special person she is. Best Wishes Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Left to go blind
Rated 1 star out of 5
by Anonymous - Posted on 27 March 2023
Service from eye department unacceptable. My husband is supposed to get sight saving eye injections every 2 months. Injection is overdue and being told by admin no appointments so can't be done. Admin in this department is appalling. Had to call for appointments for last 2 years and constantly being told "sorry you've been missed" I can't believe you can just leave someone to lose their sight.
Visited Don't know on March 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good morning Thank you for taking the time to provide feedback regarding our eye department following your recent experience here at Portsmouth Hospitals. To ensure that your concerns are addressed with the relevant team and support you with any further information required, please contact our Patient Advice & Liaison Service (PALS) via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Excellent Care
Rated 5 stars out of 5
by Alexa - Posted on 14 March 2023
I visited the Ambulatory clinic yesterday. I had been forewarned to expect significant delays due to the strikes but was seen promptly and had my procedure carried out within a couple of hours. The staff was so warm and reassuring, delivering an excellent standard of care throughout. I was really impressed!
Visited Don't know on March 2023
Review titled Queen Alexandra Hospital
Replied on 16 March 2023
Good morning, Thank you so much for the lovely feedback for our Ambulatory clinic. It is very much appreciated and has been shared with the team. We are glad to hear that you were very impressed with the speed of service and excellent care that you received. Best Wishes Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Excellent Care
Rated 5 stars out of 5
by Steve Hurrell - Posted on 05 April 2024
I was admitted to Qa on 26/02/2023 with chest pains and shortness of breath. After dealing with my symptoms I spent 2 weeks on a ward awaiting a bed at the Spire, Southampton. During that period I went through a whole array of tests and procedures all of which were conducted in a very caring and professional way. No one likes to be in hospital but all the staff worked tirelessly to make my stay as comfortable as possible explaining everything in a clear and understandable manner. It was evident from what I saw that each and everyone of the staff was under an enormous amount of pressure but performed to the highest standards despite this. Thanks to everyone who had a part in looking after me. The Nhs staff are brilliant! I won’t hear a word said against you. Steve H
Visited Cardiology on February 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Fantastic Staff
Rated 5 stars out of 5
by Carina - Posted on 18 February 2023
My partner was admitted on Friday morning. From start to finish all staff treated us with respect, kindness. They couldn’t do enough for us both
Visited Accident and emergency services on February 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Unable to contact
Rated 4 stars out of 5
by Jon Grainger - Posted on 17 February 2023
Hi, I need to call maxillofacial but am unable to get through. I rang 30 times today...either engaged, or not answered. Mycson had surgery there but a chain in his mouth is now hanging down and I get hold of them. Please supply an email address for contact!
Visited Oral and Maxillofacial Surgery on February 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Great treatment
Rated 5 stars out of 5
by Anonymous - Posted on 09 January 2023
The Enoscopy department was very busy but they had time to look after me and others. I was quite emotional once I'd had my Colonoscopy and they comforted me and took time to rilke through it!
Visited Day treatment services on January 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Experienced team
Rated 5 stars out of 5
by Georgina Green - Posted on 31 January 2023
I entered A&E feeling vulnerable - left feeling very well taken care! It was so busy however it felt like a well oiled machine - staff knew what they were doing! I felt cared for and safe! Thank you very much x
Visited Accident and emergency services on January 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Wonderful care
Rated 5 stars out of 5
by Anonymous - Posted on 06 January 2023
My brother was admitted to resuscitate at A and E and the whole team were amazing at looking after him informing us his family what was going on . Can’t thank them enough for their professionalism and care . Same cannot be said for discharge .
Visited Accident and emergency services on January 2023
Queen Alexandra Hospital has not yet replied.
Information supplied by Portsmouth Hospitals NHS Trust