Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Blood test results missing
Rated 4 stars out of 5
by Iris February - Posted on 12 June 2023
I had a blood test ordered by the ENT consultant on 15/05/23. The results have not been sent to me or my GP as of 12/06/23. I have rung the department 8 times today and been cut off as soon as I get through. This is disgraceful service.
Visited Ear, Nose & Throat on May 2023
Review titled Queen Alexandra Hospital
Replied on 27 June 2023
Good afternoon Thank you for taking the time to provide feedback following your recent experience here at Portsmouth Hospitals. We were very sorry to read that you have been unable to reach the relevant department regarding your blood test results.To support you in resolving this concern, please do contact our Patient Advice & Liaison team (PALS) via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
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Review titled The Staff are amazing
Rated 5 stars out of 5
by Julio & Fernanda - Posted on 24 May 2023
Long wait.However the staff here are amazing!I was very impressed how good and professional everyone is. God bless everyone working here and all nhs
Visited Stroke on May 2023
Review titled Queen Alexandra Hospital
Replied on 30 May 2023
Good morning, Thank you so much for the lovely feedback for our hospital team. It is very much appreciated. We are glad to hear that, despite a wait, you were impressed with the professional care you received. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
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Review titled Poor service.
Rated 1 star out of 5
by michele goodwin - Posted on 04 April 2023
Follow up fracture clinic. Seen by orthopaedic surgeon. Not friendly at all. Offered no reassurance. Asked if I was doing swimming or physic. I was not advised to do this and not referred either. I asked a few simple questions and he did not answer them. I would have liked details of the exact diagnosis. Any alternative treatments, How long does it take to heal. Nothing at all offered or given. Gave as little as possible to just get rid of me. Disgusting service. Really disappointing. From start to finish.
Visited Orthopaedics on April 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good morning Thank you for taking the time to provide feedback regarding your recent experience here at Portsmouth Hospitals. To ensure that your concerns are addressed with the relevant team and support you with any further information required, please contact our Patient Advice & Liaison Service (PALS) via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
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Review titled Brilliant caring service
Rated 5 stars out of 5
by Heidi drake - Posted on 03 April 2023
My grandson was very Ill and could not get to see a dr in his own surgery. The staff and drs in qa hospital were first class checking to see if he had glandular fever or other illnesses . He was not able to swallow any tablets so they arranged liquid antibiotics. And also arranged a future appointment with his own doctor. Something we had not been able to do. All the staff at qa are first class and unfortunately are also overloaded with patients who cannot get to see their own gps.
Visited Accident and emergency services on April 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good morning, Thank you so much for the lovely feedback for our teams here at our hospital. It is very much appreciated. We were delighted to hear that the care your grandson received was first class and wish him well with his recovery. Best Wishes Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
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Review titled Excellent practice
Rated 5 stars out of 5
by Robin Tilley - Posted on 11 April 2023
Have been treated for traumatically acquired fracture of lower limb. Treatment ongoing. Just wish to compliment the excellent service received at both Consultant and Nursing level while undergoing treatment. Thank you.
Visited Orthopaedics on April 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good afternoon, Thank you so much for the lovely feedback for our hospital team within Trauma & Orthopaedics. It is very much appreciated. We are glad to hear that you were very impressed with the service and care received from all the staff looking after you. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
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Review titled Well done.
Rated 5 stars out of 5
by Derek Benelisha - Posted on 20 April 2023
I was admitted yesterday for a pacemaker box change. As this is done under local anaesthetic l was understandably nervous. I found all the staff, from reception up to and including the consultant who performed the actual surgery, extremely sympathetic and reassuring. I benefitted from the latest in plasma incisions and welcome sedation and was extremely pleased to be discharged home by 5 pm. A big thankyou to all the team. PS worth every penny of their raise.
Visited Cardiology on April 2023
Review titled Queen Alexandra Hospital
Replied on 26 April 2023
Good morning, Thank you so much for the lovely feedback for our hospital team within Cardiology. It is very much appreciated. We are glad to hear that, despite your nervousness, you felt reassured by all the staff you came into contact with, and that everything went well for you. We have shared your feedback with the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
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Review titled Exemplary care by the Gastroenterology department
Rated 5 stars out of 5
by Michelle Adams - Posted on 16 April 2023
I was thrilled by the level of care I received from start to finish by a team of very hard working staff who had a fantastic rapport with each other. I specifically would like to thank my Consultant who explained my procedure thoroughly and instilled Huge confidence in the care I wold receive. A Huge thank you to the team!
Visited Gastrointestinal and Liver services on April 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good afternoon, Thank you so much for the lovely feedback for our hospital team within Gastroenterology. It is very much appreciated. We are glad to hear that you were very impressed with the rapport that you saw and the huge confidence in care that your consultant gave you. We have passed your feedback onto the team to celebrate. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
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Review titled Amazing staff
Rated 5 stars out of 5
by Mr's Nora L Wheatley - Posted on 19 March 2023
I was admitted for a head and neck injury, I was assessed straight away and all staff from all departments were caring, professional and friendly. I can't thank them enough.
Visited Accident and emergency services on March 2023
Review titled Queen Alexandra Hospital
Replied on 21 March 2023
Good afternoon, Thank you so much for the lovely feedback for our hospital team. It is very much appreciated. We are glad to hear that you were very impressed with the speed of service and care received from all the staff looking after you. Best Wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
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Review titled Awful Experience
Rated 1 star out of 5
by Anonymous - Posted on 11 March 2023
I can into A&E with severe abdo pains after being referred by my GP. When I arrived I was triaged quite quickly and sent straight through to a bed in Majors. Then I was left for nearly an hour before I was seen by a nurse who went through my symptoms. At that point I was told I could have some pain relief. I didn’t receive the pain relief for another hour and a half and that was asking multiple times for it. Another hour later the nurse came to take some blood from me. He tried on two places and went straight through the vein both times leaving a large lump in my arm and hand creating a lot of pain. I asked him to stop. He then left me and another 45 mins went by before a Dr came to examine me. The Dr then went to take some blood, failing on the first two attempts then succeeding on the 3rd. He then left saying nothing further. All of a sudden another nurse came in and started to wheel me out of the cubicle, I was then placed in a corridor with no explanation as to why. When I asked another senior nurse nearby I was told it was so they could make room and that I just had to wait. Eventually a porter arrived to take me for an X-ray (which I wasn’t told about by the dr of the nurse previously). Eventually the Dr came to advise that my X-ray and blood results were all good and that I could go home and take some pain relief, the same pain relief that I had already advised I had been taking at home and did not help. He the. Told me if it persisted to speak to my GP, but it was my who sent my to QA in the first place. I am absolutely dumbfounded by the lack of interest, care and compassion received by the staff I saw. Out of everyone I spoke to, it was the Porter who was the most helpful. I am now home, still in pain and no better off having gone for medical help. I will certainly be avoiding this hospital in the future.
Visited Accident and emergency services on March 2023
Review titled Queen Alexandra Hospital
Replied on 14 March 2023
Good morning Thank you for taking the time to provide feedback following your recent experience here at Portsmouth Hospitals. To ensure that your concerns are addressed with the relevant team and support you with any further information required, please contact our Patient Advice & Liaison Service (PALS) via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
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Review titled Fabulous service
Rated 5 stars out of 5
by Patricia Parker - Posted on 25 March 2023
I attended the Rheumatology dept on the 23rd March and saw my usual consultant. The service this department delivers is nothing short of miraculous. They have looked after me for 10 years now, always there when I need them. Appointments are on time, the staff are efficient and friendly at all times and I can't thank them enough for their exemplary care.
Visited Rheumatology on March 2023
Review titled Queen Alexandra Hospital
Replied on 17 April 2023
Good morning, Thank you so much for the lovely feedback for our rheumatology team - and particularly the praise for the service you have received over the last ten years. It is very much appreciated. We were delighted to hear that the care you have received has been exemplary - and have shared your feedback with the relevant team. Best Wishes Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
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Information supplied by Portsmouth Hospitals NHS Trust