Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled An ( unfortunate) Experience
Rated 2 stars out of 5
by Anonymous - Posted on 01 March 2024
The English language is wonderful in respect of word availability but even with this experience words fail me! I admire the medical staff work in this chaotic (because of in my view layout) environment in respect of in first instance the "waiting" room where we spent some 9 hours before finally breeching the inner sanctum at around 2100 hours. The expression of packed liked sardines can be in this instance be replaced by tadpoles to describe the waiting area. Around 70 patients had managed to find chairs (of various types) and woo betide you if you moved, for even a nano second, as one of the 20 or so people standing/leaning would rush in to take over. The space was stuffy and no doubt full of bugs that less fortunate souls could readily share with others through the closeness of chairs (various). Effective ventilation, of which there was none, would help mitigate this problem. The observation at this point is that the "space" is one third of the size that it used be as many years ago I came as an emergency to that same space. The lost space seems to have been converted into 3 small "consulting" rooms sitting outside the inner sanctum. The rest of the space converted into further consulting rooms extending from the inner sanctum. At 8/9 hours in we arrived at one of these "inner" rooms and right above the patients head was a extremely noisy extractor fan that effected communications with the partial deaf elderly patient! Having been sent back to the waiting area whilst the results of 2nd blood test were awaited (the first one having gone walkabout) we converted a mobility frame into a seat for the disabled patient and a childs seat found in an office for the escort! Some two hours later the inner sanctum was breeched again but this time further in. Passageways were lined with around 7 loaded trolleys the occupant of one, in a fully made up bed, looked awful. This time a chair with wheels was found by a clearly harassed nurse who declared she was the nurse for patient but we never saw again in the following 2 hours. But credit to the assigned young doctor who circled back every hour or so (to the chair!) to check patient well being and apologising for the delays although not necessary as she was equally under the control of unseen forces. Where does this story end. Firstly the multiple choice answers question before this "page" asks the rather silly question of how likely you are to recommend (QA) to a friend. Its an AE department !!! You are not there based on recommendation but on need I suggest! My final thoughts;I wonder if the ceo/senior management have ever bothered to come, frequently, this hard pressed department so that they can see the wretched environment in which the hard working professional staff have to work/function. I suspect that the ceo office is larger than the "terrible" waiting area rammed with up to around 100 souls when we were there. I post this to the ether in two certainties 1 of which it will never be read by ceo
Visited Accident and emergency services on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Brilliant team
Rated 5 stars out of 5
by Gillian Beattie - Posted on 13 February 2024
Great care from a brilliant and caring team . I spent 4 nights on Respiratory e8 and the team went out of their way to make sure I was more than well looked after. I struggled to be away from home and the care they gave me made it easier for me . Thank you to all of them for helping me they have the patience of saints !
Visited Accident and emergency services on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled There When We Need You.
Rated 5 stars out of 5
by Anne Strachan - Posted on 20 February 2024
Reassuring, friendly and professional service from the breast clinic as always. It’s very good to know they are there when the need arises.
Visited Breast cancer services on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Amazing service
Rated 5 stars out of 5
by Anonymous - Posted on 29 February 2024
I went to the walk in emergency eye clinic this morning on the advice of my gp. I was seen within 5 minutes and triaged expertly. I was then seen immediately afterwards by a doctor who was able to diagnose and give me the correct medication and relevant paperwork. The whole department were efficient and extremely polite and welcoming. A fabulous job, thank you so much all, especially as you were all working so hard and so busy.
Visited Ophthalmology on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Very efficient
Rated 5 stars out of 5
by Michele Hannah - Posted on 03 April 2024
On 2nd April I attended the ENT department under a two week wait referral. I was seen as soon as I arrived. The consultant was extremely friendly, kind and reassuring. Following the initial examination, I was seen for an ultrasound which was again very speedy. I can’t fault the department at all.
Visited Ear, Nose & Throat on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Zero communication - Appalling
Rated 2 stars out of 5
by Luke Hodder - Posted on 07 February 2024
This review is of both the Gastro dept and the Pathology dept. The latter was not selectable in the list of departments. After discussing with my GP, my GP emailed Gastro for advice about diagnosing my condition. After considerable delay and miscommunications internally, the Gastro department advised I have a specialist blood test be done at QA hospital. They would send me the required form for me to take but I would have to book the appointment. My appointment was scheduled for 3rd Jan 2024. I attended and was directed to the pathology department where a nurse took my blood sample - the form I was given was unclear so she had to get advice from someone else. Some of the form was illegible but she decided to crack on anyway. I asked if I would be notified if it goes wrong and she said I would likely just have to reschedule an appointment if it goes wrong. Here lies the issue, I did not hear anything from gastro or pathology. I waited two week and then chased no less than Fourteen times over the course of a fortnight and 3 days. Gastro's phone line cut me off repeatedly, eventually I managed to leave two answer messages, both of these were entirely ignored - the answer machine said I would be responded to in 48 hours. There were a number of additional calls to other departments and my GP surgery in an attempt to chase this further but these were ultimately unsuccessful. When I finally got through to Gastro dept, they had a record of 'something' on the 3rd of Jan but the secretary had no idea what it was and suggested I called pathology. Pathology dept had the same thing on their record and also had no idea what it was, and suggested I speak to my GP - either for the answer or to start the whole process again. Neither department actually offered any help or to investigate what that record meant, they clearly did not care at all. This whole process has been utterly appalling. I only use the service because there is no alternative available to me.
Visited Gastrointestinal and Liver services on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Blood test booking
Rated 3 stars out of 5
by Gordon Coles - Posted on 16 February 2024
Have been trying to book an appointment by telephone for a blood test for the last 3 days, I have tried both morning and afternoon each day and every time I am put on hold for an excessive amount of time, always in excess of ten minutes without any operator answering the call. I have become exasperated by this service as the same situation was encountered six months ago. The booking service is only open from 10 am to 3 pm, longer operating time could alleviate the problem or the employment of operators who are willing to respond to a phone call. Is there any other method by which I am able to book a QAH required blood test? If I am unable to book in a very short time the results will not be available in time for my appointment with a Consultant. Consider the current service is well below an adequate standard.
Visited Phlebotomy services on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Excellent care
Rated 5 stars out of 5
by Carole Drinkwater - Posted on 15 February 2024
I was in wardE8 for five days, The care I received was outstanding. all staff from the cleaners upwards to all medical staff were always cheery and caring. I can honestly say I would give a 10/10 for care, compassion and laughter. Thank you to everyone who played a part in my stay
Visited Chronic Obstructive Pulmonary Disease on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Despite the challenges Orthopaedics did very well
Rated 5 stars out of 5
by J.Fisher - Posted on 13 March 2024
I tripped and dislocated my ankle and broke my leg. I had to wait a week for the op as junior doctors were on strike but despite this the orthopaedic team did a great job. I cannot thank them enough.
Visited Orthopaedics on February 2024
Queen Alexandra Hospital has not yet replied.
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Review titled Excellent service- treatment
Rated 5 stars out of 5
by Jane Mills - Posted on 13 February 2024
A really quick, efficient and hopefully effective treatment. Procedure was well explained by the knowledgeable staff who were patient and caring.
Visited Gynaecology on February 2024
Queen Alexandra Hospital has not yet replied.
Information supplied by Portsmouth Hospitals NHS Trust