Queen Alexandra Hospital
Southwick Hill Road, Cosham, Portsmouth, Hampshire, PO6 3LYContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Telephone calls
Rated 4 stars out of 5
by Chris Moyses - Posted on 22 December 2023
I have left 3 messages on the 4167 Extension and 2 messages on the 4162 extension in the past two weeks. I am still waiting for a reply from either. I am trying to change a renewed telephone appointment
Visited Urology on December 2023
Queen Alexandra Hospital has not yet replied.
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Review titled A wonderful, caring team
Rated 5 stars out of 5
by Amy - Posted on 14 January 2024
My father suffered a stroke just before Christmas and died before New Year. From the moment he was admitted to the stroke ward, my whole family were impressed by the professionalism and kindness shown by the team. Everything was clearly and carefully communicated to us, and the consultant always made sure that we understood what was happening. The nurses were compassionate, helpful and committed to patient care. They did everything they could to make a very difficult time bearable, and we are indebted to them.
Visited Stroke on December 2023
Queen Alexandra Hospital has not yet replied.
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Review titled No results
Rated 2 stars out of 5
by Anonymous - Posted on 19 December 2023
Still waiting for CT scan results that was done 4 weeks ago - left messages but have had no response!
Visited Urology on November 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Prescriptions
Rated 3 stars out of 5
by Anonymous - Posted on 02 December 2023
I went into hospital at 7.30 am. Everything went smoothly the nurses doctors were really lovely. The only thing is I had to wait for a prescription for over 5hrs and still didn't get it. Surely it shouldn't take that long. Very unhappy I discharged myself and went to my own drs surgery
Visited Don't know on November 2023
Review titled Queen Alexandra Hospital
Replied on 15 December 2023
Good afternoon Thank you so much for taking the time to leave this lovely feedback about your recent experience of care that you received from the Doctors and Nurses. I'm sorry that the rest of your experience was not good, and you had a long delay in receiving your prescription. I have shared this feedback with the teams concerned to look into. Kind Regards Kay. PALS Manager, Queen Alexandra Hospital, Portsmouth.
Provided by Care opinion
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Review titled Care of parents in nicu
Rated 1 star out of 5
by Anonymous - Posted on 05 November 2023
Miscommunication between staff and parents, staff can also come across rude at times, we have been moved around atleast twice a week, we eventually had a room in the nicu ward where we thought we would see rest of are stay but we got told we have to move somewhere else but they didnt have anywhere for us, and there had been other parents who have been in the rooms longer with there chid in a better position than are baby but still get us to move out, where we have now got to stay in a hotel because they have no accommodation for us which is a drive away from the hospital causing financial strain.
Visited Neonatal Care on November 2023
Queen Alexandra Hospital has not yet replied.
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Review titled Amazing Service
Rated 5 stars out of 5
by Elizabeth Sandra Owen - Posted on 26 October 2023
I was booked in for a removal of lesion on lip and biopsy after my initial consultation. The staff from the receptionist to the team were all amazing from start to finish. They were so professional and reassuring at all times. They were friendly and knowledgeable. My lesion had gone down and I didn't need the surgery. They reassured me on every level that no treatment was required at this time. I cannot fault their reassurance or proffesionism and was so relieved that I didn't need the surgery. They fully explained why and booked me in for a telephone consultation in 6 months which was booked on the day and confirmed by secure message the next day. They went above and beyond and I was delighted with not just my good outcome but how they handled it well done to the whole team at Maxifacial QA you were amazing Xx
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Queen Alexandra Hospital
Replied on 06 November 2023
Good afternoon Thank you for taking the time to leave this lovely feedback about your recent experience of care with the maxillofacial team regarding your lesion treatment. We were glad to read that you felt reassured by the team's professionalism and have a clear plan going forward. We have shared your comments with the team. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Terrible Service
Rated 1 star out of 5
by Valerie - Posted on 07 October 2023
Biopsy done in June. Results promised by phone August. Then moved to September, then moved again to 4th October letter sent, snail mail, on 4th October moving it to November!!!!!!!!!!’
Visited Oral and Maxillofacial Surgery on October 2023
Review titled Queen Alexandra Hospital
Replied on 16 October 2023
Good afternoon Thank you for taking the time to provide feedback regarding issues experienced in the delay receiving your biopsy results. We were very sorry to read about your experience and would recommend contacting our Patient Advice & Liaison Service (PALS) for help and guidance, via the following methods: Email the team: pht.pals@porthosp.nhs.uk Telephone the team: Free phone 0800 917 6039 or 023 9228 6309 Kind Regards Michelle, Patient Experience team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Unbelievable team
Rated 5 stars out of 5
by Miss Ella de Jongh - Posted on 16 October 2023
I went in for a colposcopy and lletz this morning at QA Gynae. I was terrified but the nurses were utterly amazing. Quick, efficient, caring, compassionate. I can't hand them enough praise for how comfortable they made me. Thank you so much.
Visited Gynaecology on October 2023
Review titled Queen Alexandra Hospital
Replied on 06 November 2023
Good afternoon Thank you so much for taking the time to leave this lovely feedback about our gynae team - it is very much appreciated. We were glad to read that you found the care efficient and compassionate, and that you had a very comfortable experience. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled Excellent Day Surgery
Rated 5 stars out of 5
by WENDY DAWKINS - Posted on 03 September 2023
I recently underwent day surgery. What a brilliant team of medical professionals! Everyone; the surgeon, theatre staff, and nursing staff went above and beyond to put me at ease as I wanted to be awake during the procedure.
Visited Urology on September 2023
Review titled Queen Alexandra Hospital
Replied on 04 September 2023
Good afternoon Thank you so much for taking the time to leave the lovely feedback about your recent day surgery experience here at our hospital - it is very much appreciated. I have shared your feedback with the relevant team. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
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Review titled excellent treatment
Rated 5 stars out of 5
by Trevor - Posted on 25 October 2023
I was admitted by ambulance to a&e 05/0923 due to breathing difficulties caused by an adverse reaction to immunotherapy treatment. I was assessed fairly quickly and transferred to the critical care unit (e5) where I spent the next 5/6 days. I then spent the next 4/5 days in the respiratory high dependency unit (g5) until discharged 15/09.23. I have been improving every day since. In all 3 areas the treatment, both in terms of clinical treatment and the way everything was explained, could not be faulted and I cannot praise all of the staff highly enough. I was very quickly put at ease by all. thanks once again.
Visited Accident and emergency services on September 2023
Review titled Queen Alexandra Hospital
Replied on 06 November 2023
Good afternoon Thank you so much for taking the time to leave this lovely feedback about your recent experience of care throughout your initial emergency treatment, followed by your critical care and high dependency unit inpatient stay. We have shared this feedback with the teams concerned and wish you well with your recovery. With our best wishes Michelle, Patient Experience Team, Portsmouth Hospitals University NHS Trust
Provided by Care opinion
Information supplied by Portsmouth Hospitals NHS Trust