Queen Charlotte's & Chelsea Hospital
Du Cane Road, London, W12 0HSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Good medical treatment but poor hospitality
Rated 4 stars out of 5
by Anonymous - Posted on 20 April 2023
I am amazed as to how I was taken care by, quick check ups after entering the triage and they admitted me immediately following my water breaking at 35th week! Timely monitoring of blood pressure, heart rate, urine tests and other routine check ups I would not rate 5 because of hospitality Food sucks and not worth having! If we bring home food, they dont allow to heat and the partner or family cant stay beyond visiting hours so if the food is brought in morning then needs to be in the fridge for saving it to be saved from being spoiled. However if u were to eat this for dinner then they dont allow u to use microwave. Please either extend the visiting hours or keep just one microwave in the common areas rather than in staff only section It really makes life easier to heat food and milk and make milk tea or coffee as not everyone likes english coffee or tea.
Visited Maternity services on April 2023
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 11 May 2023
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while a patient at Queen Charlotte's Hospital. I will forward your feedback to senior management in Maternity. I am sure that they will be very happy to receive this. I am also sorry to hear of your concerns regarding the food, amenities and visiting hours. This will also be fed back to management in Maternity. If you would like to contact me with your name and date of birth I will be more than happy to put your name to the comments/concerns raised . My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Repeated cancellation of my surgery
by Emsws - Posted on 15 March 2023
I've been diagnosed with fibroids in January 2021. My GP made a referral to Queen Charlotte's and Chelsea Hospital. I have received a telephone appointment after 6 months and after another 6 months I finally been seen by a gynaecologist. Without any physical exam they decided to insert a mirena device. I said I was a bit concerned about side effects as I've been suffered in the past and the hormonal treatment isn't the best for me. I expressed my wish to have a surgery to remove the fibroids as me and my partner we don't want to have kids. But theyreplied in what I found an a aggressive tone that they could not offer a surgery if I hadn't tried other options. I felt the symptoms I was describing were being denied and I felt forced to take this mirena option. I thought that if it didn't work then I will request the surgery again. I won't go in details that the insertion was traumatic even though I was told that it wouldn't hurt and the next day I would be able to go back to my normal activities and there are no restrictions having the device inserted. I've struggled in pain, continuous bleeding and other side effects, reported to my Gp and struggled to go to work and do my daily activities until the device was expelled itself after 6 months (October 2022). I ended up in A&E with heavy bleeding and terrible body ache. I've been given several options to stop the bleeding but every 2 weeks a heavy bleeding with large clots can't be avoided because of the side effects I get from contraceptive pills or hormonal options. I had another gynaecology appointment at QCCH and they said I should give it a bit more time and they will arrange a surgery in January 2023. After a long wait and heavy bleeding I've got a admission date for early March. In all this waiting time I got to be anaemic, lost weight because of the heavy bleeding. I feel like I can't go through it again, it's exhausting and extremely scary how much blood and large clots I am passing. In the pre-assessment unit my blood tests were low and they sent me for iron infusion, which had serious side effects that sent me to A&E. I continued to struggle for almost a month. Finally, with less then a week before the surgery and with everything organised (especially my mindset - that I will get better days and won't have to go through all this suffering with pain, difficulty passing urine and stools, loss of appetite, nausea, abdominal pains all over, rash, baldness and so much more) I received a letter saying that the admission date has been rescheduled to later in March. I've been trying to contact them to understand the reason why is this happening but nobody bothered to reply. Yesterday I received a call to advise that my surgery has been postponed until May 2023. I don't remember the exactly date because I was in a emotional shock to hear I would have to wait another 2 months. I was speechless and almost had a anxiety attack. At this point I don't know what to do because my situation is getting worse and currently the fibroids are growing, bulging on my lower abdomen making it difficult to move around, get off the bed and especially to rest because I can't find a comfortable position to lie down. My last scan was done a year ago when the fibroids were about 8cm. Whenever I asked for a new scan I've been told there's no need. However, I wonder how the doctor will operate without knowing the actual measurements and complications. It supposed to be a small incision but I am afraid it will be not what expected because of the growth in all this waiting time. I can't work and I am struggling with rent, bills and food and I already arranged with my employer that I will return around end of April as my surgery was supposed to be in March. I am very concerned that I will lose my job. In the meantime I can't pay my rent and am worried that I will become homeless. And who knows, maybe they will cancel again or I will get anemic once more because I will continue to bleed heavily every 2 weeks. I feel is impossible to get the treatment I need and it's so disappointing.
Visited March 2023
Provided by Care opinion
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 21 March 2023
Dear Emsws Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience with our gynaecology service at Queen Charlotte's. I will forward your feedback to senior management in Gynaecology. If you would like to contact me with your name and date of birth I will need this in order to escalate your concerns. And to put your name to the concerns raised, and hopefully get some feedback or resolution for you. My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Extremely rude Admin
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2023
I am literally shaking at 36 weeks pregnant to have called the Antenatal admin team and be spoken to so harshly and disrespectfully. I feel so disappointed as I have received amazing care in the past with 3 other pregnancies. I was blamed for not turning up to a Midwife appointment incorrectly bookat St Mary’s when I have been referred to Queen Charlotte. Their incompetence is their accountability. Further action must and will be taken to ensure that our her pregnant women like myself are not mistreated especially at such a sensitive time of their lives. We need more compassion and understanding.
Visited Maternity services on March 2023
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 08 March 2023
Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes too sincerely apologise to you for the experience you have had when speaking to a member of staff in our Maternity Department. Patient Advice and Liaison Service (PALS) has passed on your comments to the Service Manager for Maternity. We would like to encourage you to contact PALS on either 0203 312 7777 or email pals@imperial.nhs.uk
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Review titled Poor antenatal care on Lewis Suite
Rated 4 stars out of 5
by Anonymous - Posted on 04 April 2023
Absolutely terrible care on the Lewis Suite, which is a shame as the Labour Ward was brilliant cannot be faulted. Night Midwives were dismissive of mt contractions and provided zero support, was made to walk to the labour ward despite being 9cm dilated with zero pain relief. Wish I had the midwives name so I can make a proper complaint.
Visited Maternity services on March 2023
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 11 April 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for the experience you had in the Lewis Suite at Queen Charlottes Hospital. We would really like to speak to you and be able to look into this further. In the mean time, I have forwarded your posting to the service managers for the Maternity Service. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email imperial.pals@nhs.net
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Review titled Obstetric clinic chaotic
Rated 3 stars out of 5
by Anonymous - Posted on 24 March 2023
From the moment I walked in, I was met with a rude receptionist who seemed to have no interest in helping me. The waiting area felt chaotic and disorganized, with patients milling around and no clear direction on where to go or what to do. Some comfortable seats wouldn’t go amiss either if we are waiting for hours! To make matters worse, the wait time was incredibly long, with no explanation or apology for the delay. I understand that obstetric clinics can be busy, but the lack of communication and basic courtesy was unacceptable. This was so different from previous experiences in ultrasound and maternity outpatients downstairs where staff have been kind, welcoming and helpful. The waits have been communicated well, and it’s felt very efficient.
Visited Obstetrics on March 2023
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 27 March 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for the experience you had in the Obstetric Clinic at Queen Charlottes Hospital. We would really like to speak to you and be able to look into this further. In the meantime I have forwarded your posting to the service managers for the Maternity Service. Patient Advice and Liaison Service (PALS) can be contacted on either 0203 313 0088 or email pals@imperial.nhs.uk Kind regards Karen Seward
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Review titled Really disappointed and shocked with nhs
Rated 1 star out of 5
by Anonymous - Posted on 09 February 2023
Not happy with triage i came in with no movements and vaginal pain with discharge i am here still waiting from 4-till now which is almost 9pm with only one doctor
Visited Maternity services on February 2023
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 10 February 2023
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Managers
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Review titled Bit of both
Rated 4 stars out of 5
by Anonymous - Posted on 21 December 2022
I had a bit of both experience. The gynaecology department take forever to see you. My appointment was at 1 but didn’t get seen til after 2. On the other hand, I spent a few nights on the victor Bonney ward and the staff there ware so nice.
Visited Gynaecology on December 2022
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 23 December 2022
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while on our Victor Bonney ward at Queen Charlotte's Hospital. I will forward your feedback to senior management in Gynaecology. I am sure that they will be very happy to receive this. I will also forward the issue regarding your outpatient appointment to the same management. If you would like to contact me with your name and date of birth I will be more than happy to put your name to the positive feedback and concern raised . My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled Amazing place to give birth
Rated 5 stars out of 5
by Anonymous - Posted on 12 October 2023
I had my two boys in there and both experiences were great. My first was late so I had to be induced and even was not the easiest birth, they care for me wonderfully. With lots of knowledge and love. I was that happy with the service that I returned for a second time. Unfortunately on that occasion I had an haemorrhage, but the amazing group of midwifes and doctors that kindly took care of me made resolve the issue in no time and both, me and my baby, are happy and healthy almost a year since then. I firmly believe that the staff, the wards and the birth centre are top notch and I have nothing to say apart than thank you very very much for your amazing job.
Visited Maternity services on November 2022
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 13 October 2023
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very happy to read that you had such a positive experience while a patient at Queen Charlotte's Hospital. I will forward your feedback to senior management in Maternity. I am sure that they will be very happy to receive this. . If you would like to contact me with your name and date of birth I will be more than happy to put your name to the positive feedback . My email address is john.ward22@nhs.net. Again, many thanks for contacting PALS. Kind regards John
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Review titled What a terrible experience!
Rated 1 star out of 5
by Anonymous - Posted on 10 October 2022
Waited 6hours to see a dr - when I asked what was happening, staff were rude and patronising forcing me to self discharge and led me to tears. I've never had such a bad exp.
Visited Maternity services on October 2022
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 11 October 2022
Dear Sender Many thanks for taking the time to contact PALS at Imperial College Healthcare via the NHS Choices website. I am very sorry to read of your experience in Queen Charlotte's Hospital. I will be happy to forward your concerns to senior management in Queen Charlotte's Hospital but I am going to need more information before I can escalate. If you would like to contact me with your name and date of birth and also where in Queen Charlotte's Hospital this happened I will escalate this to senior management. My email address is john.ward22@nhs.net. l look forward to hearing from you. Many thanks John
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Review titled Best maternity services
Rated 5 stars out of 5
by Julia - Posted on 06 March 2023
I have been a patient of Queens Charlotte hospital throughout my pregnancy until the delivery and the care provided and staff in all of the departments I have been were amazing. My pregnancy was with some complications and they didn;t let any risks - I had as many appointments as I needed (and wanted) to have. All doctors and midwives were super nice, professional and encouraged to come and check myself/baby in case of any concern. They also arranged counselling for me in the case of a difficult decision (whether to do a procedure or not). The hospital is very busy and I happened to wait for triage at maternity services for hours (same for my elective C-section), but once they are with you, they provide the best care with the really great attitude. Midwives and doctors working long night shifts never showed their tiredness and have been extremely supportive, friendly and professional (maybe some payrise for NHS?)
Visited Maternity services on October 2022
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 07 March 2023
Imperial College Healthcare NHS Trust is delighted to hear your feedback regarding your care and treatment received by the Maternity Team. Patient Advice and Liaison Service (PALS) have passed on your comments to the relevant service managers. Thank you for taking the time to post your response. We appreciate and value your comments.
Information supplied by Imperial College Healthcare NHS Trust