Queen Charlotte's & Chelsea Hospital
Du Cane Road, London, W12 0HSContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled 2nd Baby Scan
by Newmum2022 - Posted on 11 August 2022
I had my second Baby scan at Queen Charlottes hospital to show all baby anatomy and find out the gender, the whole time I had the scan i felt the Lady did not talk me through she would just say odd organs she did not inform me of the babies feet, she was poking me very hard to get the baby to move and now a day later I am in extreme discount and pain in my stomach where she had prodded me so hard. She informed me it was girl but at no point did she show me on the screen what she was looking at. As she could not get all images she told me to empty my bladder and come back. She then could not get a good image of the brain telling me to go for a walk which I did an then returned and when I went back my husband asked her about the sex again saying we did not see or understand what she saw was a girl, she was abrupt and said I have trained many years and I am 99% sure and this is all science so it can never be 100% accurate, which was even more unsettling, she scanned me over again and still could not get a image for the brain so she then did a internal scan which she should us the brain and we was happy with this part as she told us what was looking at. At the end of the scan she said again I have checked again and it is a girl but yet again when she did this she never showed us what she was looking at. I am extremely unhappy and saddened by how I was treated and as a first time mum who was so excited yesterday i was left very sad and in extreme discomfort.
Visited August 2022
Provided by Care opinion
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 12 August 2022
Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience at the Queen Charlotte & Chelsea Hospital. If you would like to discuss this matter further, please contact the Patient Advice and Liaison Service (PALS) on either 0203 312 7777 or email imperial.pals@nhs.net . In the meantime I have forwarded your posting to the Service Manager of our maternity unit.
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Review titled Perfect
Rated 5 stars out of 5
by Anonymous - Posted on 24 August 2022
From my first appointment, operation and follow up appointment I cannot fault this hospital and all the staff I came into contact with
Visited Gynaecological cancer services on August 2022
Review titled Queen Charlotte's & Chelsea Hospital
Replied on 29 August 2022
Imperial College Healthcare NHS Trust wishes to thank you for taking the time to post your positive feedback on NHS Choices regarding your experience at Queen Charlotte’s and Chelsea Hospital. I would like to pass on your comments to the clinical team that managed your care. Could you please provide me the following information via email (imperial.pals@nhs.net): Full Name: DoB: Hospital No or NHS Number: Kind Regards Chris Patient Advice and Liaison Service
Information supplied by Imperial College Healthcare NHS Trust