Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Outstanding care, empathy and compassion
Rated 5 stars out of 5
by Steve Shakespeare - Posted on 06 April 2023
It is not possible to overstate how the care and support of those on critical care C helped us get through the passing of our loved one, the organ donation team and the nurses and doctors were exceptional, never rushed, never anything other than supportive, patient and gentle. To do this for strangers is a testament to the commitment they have for their roles, these are not people doing a job, this is clearly a life they chose and we will be eternally grateful there are people in the world like them. Heartfelt thanks
Visited Neurology on April 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 13 April 2023
Dear Steve Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Firstly can I offer my condolences over your recent loss of a loved one but I'm also pleased to read that the team on Critical Care Area C were so caring and supportive in what must have been an incredibly difficult time. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Appalling
Rated 1 star out of 5
by Anonymous - Posted on 20 April 2023
‘Sub’ waiting room filthy. Medical staff excellent caring and professional. Nursing staff exceptionally rude at triage (junior sr 18.00hrs 19/4/23). Other nursing staff uncaring with a ‘ask someone else’ attitude. Very poor service overall.
Visited Accident and emergency services on April 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 28 April 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your recent experience was not a positive one both in terms of staff and the cleanliness of the environment you encountered. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Cardiology
Rated 5 stars out of 5
by Ruth - Posted on 13 April 2023
We are so fortunate to have such a caring QE cardiology "team" at this hospital. Having been in-patient (CCU 2022) & a regular over the last 8 years at outpatients, I would say to anyone facing surgery/treatment or a consultation here I am sure that like me you will be amazed at the standard of care whether from the secretarial/reception staff/clinicians carrying out tests and to everyone of the nurses & cardiologists. Even the communication & follow-up letters/appointments are received within days. I had a 17hour wait last summer in A&E and ok it wasn't easy but,I would rather be there than suffering at home & not knowing what was wrong. The care on CCU was unbelievable. Despite being super busy they always have time & patience to explain procedures. Words cannot begin describe this particular hospital department.
Visited Cardiology on April 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 17 April 2023
Dear Ruth Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you've been receiving from our Cardiology team, that you've so had much excellent care and given detailed information at all stages of treatment. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Great and Excellent
Rated 5 stars out of 5
by Robbz - Posted on 16 April 2024
Hi I was looking to leave a review, in my emergency attendance a few days ago, I was doing a few things, I felt pains around my head and somw pain across my body. One of my seizures had happened whilst in waiting, the nurses and doctors wwrw great however, I remember coming round on a bed I was placed on before being rolled onto the medical ward. I remember meeting one consultant, he had great character as did the doctors and nurses, they were attentive and made sure to keep an eye on me in case of any further seizures. I was asked questions by a lady doctor, later in the night/morning about my seizures in which I spoke in detail. Some time later I was administered a drip to prevent any further seizures, I know there are times where you get pressured or busy, they try there best or are excellent in some cases to make sure you are seen to. Many thanks and appreciative too, my head pains have gone down quite a bit with whatever medicines you administered via IV drip, seizures seem to have lowered, will keep an eye on. I may be in touch to find out what type of seizure you think I had so I can explain to my doctor in detail, if I have any other seizures I will come to ED. 💯👐
Visited Accident and emergency services on April 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 April 2024
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received in the Emergency Department in what sound like very challenging circumstances both for you and the doctors and nurses. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Rude staff waiting time is ridiculous
Rated 2 stars out of 5
by Anonymous - Posted on 11 April 2023
I went to a x e today taken by ambulance with bad chest pains connected to a heart monitor was still left to wait in waiting room to wait but I was a emergency expecting heart attack then when I asked how long to see doctor got told to sit and wait and when I needed a drink and told nurse I had no money it was either water or nothink absolutely disgusting to the point I walked out and came home wouldn't expect to go there again
Visited Accident and emergency services on April 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 13 April 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the staff attitudes you encountered. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled This hospital is the worst I have ever visited
Rated 1 star out of 5
by John Bailey - Posted on 17 March 2023
I spent 20-30 minutes for a nurse to speak to at a and e entrance. I got referred from heartlands hospital showed them the letter and was sent into triage to get assessed again after I’ve already been a assessed by heartlands hence the letter. I’m in significant amount of pain now waiting for god how long to get assessed yet again. They should replace the staff we are giving them a pay rise for this terrible service seriously what planet are they on
Visited Accident and emergency services on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2023
Dear John Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Phone lines
Rated 1 star out of 5
by Anonymous - Posted on 10 March 2023
I was wondering if anybody ever answers the phone. After trying all day to return an important phone call, you are just constantly cut off. Lets just hope that the medication that they wanted to know about has been administered....
Visited Accident and emergency services on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 13 March 2023
Dear patient/relative Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and that you've had so much difficulty getting through when trying to phone us. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled £17.20 for parking after 8 hours in A&E
Rated 4 stars out of 5
by Michael Watkinson - Posted on 20 March 2023
Recently my wife drove me to A&E with an acute medical problem. I received excellent medical care and had a number of medical investigations. This all took a number of hours in the full and busy A&E, but after a final medical review, I was able to go home and returned to our car parked in one of the Q-parks 8 hours and 19 minutes after we arrived. The charge for over 8 hours was for a full day's parking, £17.20. I thought this was outrageous. After an increase in the charge every 2 hours or so up to 8 hours, the next time threshold was 24 hours. The majority of people in A&E that day were taking at least 6 hours to be seen and either discharged or left waiting to be admitted and I'm sure we were not the only ones who made our own way there only to be charged for 24 hours parking. The hospital should insist that Qpark introduce time thresholds for lower tarriffs at 12 and 16 hours as long as waits in A&E are so long. But, once more, all credit to the doctors, nurses and paramedical staff. Thank you.
Visited Accident and emergency services on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2023
Dear Michael Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are pleased to hear that your wife received excellent care during her recent visit to A&E we are sorry to hear that you experienced issues with car parking during your time here. If you get in contact with patientexperience@uhb.nhs.uk with more details we can pass your information onto Q-Park for a detailed response. As a trust we are also keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled True experts Professional
Rated 5 stars out of 5
by Cathy R - Posted on 01 April 2023
i cannot speak highly enough of CCU and Critical care and cardiac surgery. so knowledgeable, skilled, effective, great communicators, fabulous bedside manners, calm, professional, right from the nurses to the top surgeons, critical care team, transplant nurses, sorry if i missed someone. they never give up even when things are difficult. the techniques, medicines, machinery used is second to none, mind blowing. Thousands of pounds we are so lucky to have our NHS and the team are forever in our thoughts. We are forever grateful. Words can never express what you have done to give us our husband, father, son back
Visited Cardiothoracic surgery on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 06 April 2023
Dear Cathy Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your husband (apologies if he's your father or son) received from our colleagues in CCU, Critical care and the Cardiac surgery team and that he was treated with so much care and attention. Thank you for your kind words about the professionalism, skill and bedside manner of the staff you encountered - it means a lot. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Substandard care and compassion
Rated 1 star out of 5
by Anonymous - Posted on 19 March 2023
I am writing as an individual but also as a collective group that was belittled and arguably humiliated for coming into hospital with our ailments. On Friday 17th March I and 15 other patients from minors a&e where made to wait a total of 18 hours to see a doctor. Our injuries and ailments according to the site manager was not priority and we were told to go elsewhere after waiting through the night. We were told that after 5 hours from initial triaging that there was only 1 doctor for the whole department and we were not priority. People were in agony including myself and no one came to ask if we required pain relief. If we went to ask for it the pain relief came after 3 hours. I was humiliated as I could not get to the toilet in time and ultimately soiled myself and had no other garments and could not leave the department to change in fear that they would think I've discharged myself. They repeatedly told us that if we left the hospital we have discharged ourselves and records discarded. There was no transparency from the beginning. One nurse said doctors went home the other nurse said there whre emergencies that why the team had to leave. They should have been transparent with us in the begining then I would have made other arrangements but not after 5 hours then being triaged and then told it would be a further 12 hour wait according to priority. We waited 12 hours and then a further 3 hours to be seen in that time my pain intensified. When I did get seen after 16 hours from attending they had seen blood in my urine and incidental findings of gallstones. Where one has escaped into the duct. This pain could have been avoided if we were seen on time. Other patients were in agony and were left in the waiting room. Other patients left after being triaged as they couldn't wait any longer. Still in pain they went home. This was really unfair on the patients that waited believing they would be seen by a doctor. We don't know if these patients made other arrangements or just bearing the pain. There was a 14 year old who had difficulty in breathing, but according to the site manager and nurses after 12 hours still not priority. The minors department should have been closed if there was only one doctor available as this was unsafe practice. However no one was seen throughout the night. People could not leave as they had no transport . There was no management of this major incident, no site manager was called to create a plan. I even mentioned to send my blood results to heartlands hospital as it's one Trust and I can be seen by the doctors there. I even mentioned to ask if they can spare any drs from other sites. That was brushed off. There was substandard care that night. It needs to be investigated please as it is a near miss incident someone could have gotten seriously injured as a result of their negligence and lack of care. They need to learn from this incident.
Visited Accident and emergency services on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 March 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response but we wanted to flag up your feedback to senior staff in the Emergency Department. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that there were so many issues with delays, no pain relief and staff attitude over the time you were here that left you and other patients feeling humiliated. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this we'd strongly suggest that you please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
Information supplied by University Hospitals Birmingham NHS Foundation Trust