Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Extremely poor care
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
My daughter arrived at A&E at 3pm, she was told at 7pm that she was being admitted due to the concerning conditions she was presenting with. From 7pm to midnight as I sit here writing this review not one of the nursing staff have come to check on her not even to pop their head round and ask if she is ok or needs anything, clearly poorly enough to require a hospital admission but the nursing care is disgraceful. When asked for an update I was told they are waiting on a bed but can’t give a timeline. So my daughter has been left on a trolley, no pillow, no blanket, has not even been offered a cup of water for 7 1/2 hrs and counting. This is the marvellous NHS! What is marvelous about it.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 18 May 2023
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. I am very sorry to hear that your experience with our Emergency Department was not a positive one, this is not the experience I would wish for you and your daughter. I am hoping that things have improved and your daughter is now receiving the care and attention she needs? If this is not the case please make yourself known to the senior nurse responsible for the area caring for your daughter as soon as possible to discuss your concerns so that we can try to resolve them. With regard to your feedback, your comments have been shared with senior staff to inform ongoing work to improve patient and carer experience in our Emergency Departments. If you would like to discuss these concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Nicky Beecher Patient Experience / Carer Support Service Manager
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Review titled A&E QEH
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
My father was taken to A&E and received tremendous kind compassionate treatment by A&E doctor who read the situation extremely well and negotiated really well a difficult situation I will be writing in with the name of doctor as bedside manor was fabulous. I went home feeling reassured he was in safe hands they went the extra mile, so grateful
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 May 2023
Dear relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your father received at his recent visit to to A+E and that he was treated with so much kindness and compassion. We'd be interested in gathering you and your father's story in more detail as an example of best practice - if this is something you'd be interested in please contact patientexperience@uhb.nhs.uk and we can discuss. Your kind words will also be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Not a pleasant experience.
Rated 2 stars out of 5
by Shirley - Posted on 24 May 2023
My Doctor phoned me after receiving my MRI results telling me I must go to the A&E at the QE Hospital straightaway which obviously I did, Picking all the notes from the Surgery my Husband and I presented at the Desk with all Paperwork taken, We waited for approximately an hour and Half then sat in the corridor awaiting a Doctor, another 2 Hours later we were taken to Have bloods taken,Luckily we were then given refreshments,then sent to Subwaits after being told I would be admitted..Had frequent Blood pressure and Temperature taken, I was told no beds were available and would have to sit it out in the Subwait department, considering I had a painful back This was unacceptable but I was told if I went home it meant I had discharged myself and would have to start again from scratch...So my Husband and I spent a most an uncomfortable night sitting on hard chairs until 6.00am.with nothing but water to drink, eventually my Husband asked if we could possibly lie down in a side room, The Nurse obliged so I had at least an hours sleep...My Husband sat in a chair at the side of me...We came back to Subwait..more blood pressure/Temperature taken several times....Eventually seeing an Oncologist after Full Apologies from the lovely Staff Nurse who gave us tea and biscuits, Unfortunately all my MRI results could not be found, Luckily I had taken a Photo of my results on my phone, The Oncologists was really nice and very understanding, He gave me a full examination suggesting I have a CT Scan after I receive an appointment letter within a week, Fingers Crossed this will happen, My experience was nothing but mayhem to be honest, It certainly isn’t something I would like to go through ever again believe me...I have sympathy for the wonderful Nursing Staff and Doctors but something just isn’t working correctly.....Next Day my Husband and I were totally exhausted and slept most of the Day...I’m 77 and my Husband is 82.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 26 May 2023
Dear Shirley, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. I am very sorry to hear that your experience with our Emergency Department was not a positive one, this is not the experience I would wish for you and your husband. With regard to your feedback, your comments are being shared with senior staff to inform ongoing work to improve patient and carer experience in our Emergency Departments. If you would like to discuss these concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Nicky Beecher Patient Experience / Carer Support Service Manager
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Review titled Thanks
by Baggie 68 - Posted on 17 May 2023
My son was hospitalised with a catastrophic dislocation of the knee. The care provided was excellent and it was good to see committed staff, working hard to communicate and care for him. I felt proud of them and the NHS.
Visited May 2023
Provided by Care opinion
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 June 2023
Dear patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care your son received when he was here recently following the dislocation of his knee. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Causing more stress
Rated 3 stars out of 5
by Mr m holliday - Posted on 20 June 2023
Kidney cancer follow up scan 23/05/24. Nearly 5 weeks no results. Was told 1 to 2 wks 4 phone calls no report needs to improve
Visited Neurology on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2023
Dear M Holliday Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are having such a long wait for your follow-up scan results. We've asked the Clinical Nurse Specialists to look into the matter as soon as possible but in the meantime if you contact patientexperience@uhb.nhs.uk with your details we will do what we can to assist in the meantime. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Thank you team 412.
Rated 5 stars out of 5
by Farren - Posted on 17 May 2023
Every body is quick enough to moan and complain but not recognise, I’ve been in and out a few times over the last 12 months and the team on 412 are an absolute credit to them selves and the profession they are a part off. Short staffed and under a lot of pressure this team always deliver with a smile and it was a pleasure to be under there care, nobody likes being in hospital but these guys make it at nice as it can be. If there’s one piece of advice I can give to future patients, be nice to them please as they are doing the best they can with the resources they have. If your not happy 9 times out of ten it’s not their fault it’s the failing system they work under.
Visited Orthopaedics on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 June 2023
Dear Farren Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues on Ward 412 despite the pressure they are working under. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Common courtesy would stop all these problems
by Artrr35 - Posted on 22 May 2023
We were told 11:00 am appointment. With a 1 hr operation with a 2hr recovery. My complaint we are waiting til 07:15 pm. Why? We could have been told he might be all day so go home and he will call you in recovery. It's a waste of time causing traffic problems not knowing when he will be out. Common courtesy would stop all these problems.
Visited May 2023
Provided by Care opinion
Review titled Queen Elizabeth Hospital Birmingham
Replied on 23 May 2023
Dear Artrr35, Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. I am very sorry to hear that your experience has not been a positive one in relation to communication around the surgery/discharge time of your relative or friend as this is not the experience we strive for. In order to look into this further we are keen to understand which clinical area this feedback relates to. If you would like to discuss these concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Nicky Beecher Patient Experience / Carer Support Service Manager
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Review titled Shocking experience
Rated 1 star out of 5
by Anonymous - Posted on 14 May 2023
Chaotic, disorganised, shambolic, this was my recent experience in AE ambulatory care. First waiting room overcrowded and dirty, no one seemed to know what was going on, non existent communication from nursing staff who in the main ignored us patients whenever we tried politely to ask them anything. Triage staff nurse barely made eye contact when I was first called in, went straight to his computer to enter my details, no empathy at all, felt dehumanised. One very elderly lady adjacent to me was extremely upset as she’d no idea where her husband was. It took a volunteer lady to find out and take her to him, she’d been sitting there alone and anxious for hours not knowing where he was, nursing staff rushing past ignoring her. I appreciate it was busy but that doesn’t excuse the complete disregard and rudeness shown by most of the staff (apart from the doctors) I did after some hours see a doctor who told me to wait ‘along the corridor’ whilst she wrote up her notes and my prescription which was urgent although pharmacy closed so I’d have to collect them on Monday! I waited and waited, nearly two hours later after repeated attempts to speak to staff in their meeting room a doctor came out with my prescription. (No idea where my doctor had gone) At one point a nurse rushed out of the staff room in tears, I know how she felt! No one seemed to be in charge of organising the staff in the department, it was absolute bedlam. I appreciate the NHS is under strain. I’m a former senior nurse and understand the pressures but a little humanity goes a long way. Doesn’t inspire confidence.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 May 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department and Ambulatory Care ward was not a positive one, in particular the poor communication, rude staff and the feeling of tha areas not being organised. We are currently undertaking work to improve patient and carer experience in our Emergency Departments and your comments will be shared with senior staff to inform that work. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Poor A&E Service
Rated 1 star out of 5
by Anonymous - Posted on 26 May 2023
After a 7 hour wait the doctor was sensitive and understanding. It was the doctor who even during a busy environment was able to offer compassion & tenderness and lack of discrimination but the nursing staff were the opposite; the subwait rooms were overwhelmed and busy- noisy environments, the wait times were busy and the environment was difficult- I struggle with over-sensory and I felt it was hard to be in an environment with so much background noise and I felt the majority (not all nursing staff) had no empathy, I was left in a corridor for over half an hour after being told to wait for two minutes, when I asked a nurse in the corridor for an update and explained I had waited over half an hour in the corridor after being told I'd be given two mins waiting time for an X-ray and be given pain relief; the nurse instead rolled her eyes in an exaggerating manner and raised her voice pointing to the staff base and I was told to go there to ask. The nursing staff had absolutely no empathy for my situation- I was stressed, overwhelmed waiting for my tetanus vaccinations and pain relief and I had a panic attack but when asked how much longer I would be waiting for, the nursing staff would roll their eyes and raise their voices. I had a better service from the police and sarc team than I did in a&e.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 31 May 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one and that you encountered such poor service from staff, in particular the lack of empathy regarding your issues with the challenging environment and the long wait in the corridor without an update. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Excellent service,
Rated 5 stars out of 5
by Gordon Mack - Posted on 03 May 2023
The ambulance was very responsive and the ambulance driver she was very friendly and helpful, And the emergency service was of high standard considering the nurses were on strike.
Visited Plastic surgery on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 May 2023
Dear Gordon Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the emergency department (the ambulance staff technically sit under West Midlands Ambulance Service so a different trust to ours but we can pass the feedback on). Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust