Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Chaos
Rated 2 stars out of 5
by Trudy Anstey - Posted on 28 March 2023
I really don't believe there is any communication between different shifts on wards never mind with doctors ,every shift complains about the shift that has just gone of duty ,,doesn't give you any confidence in whole system .
Visited General Surgery on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 30 March 2023
Hi Trudy Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience has not been a positive one and you've encountered issues with communication between shifts. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Lost Referral
by Royal Blue - Posted on 29 March 2023
I had a letter in the post for the Neuro department for nerve testing at the QE hospital, it confirmed an appointment date and time, & I received a phone call the day before to check I was attending. Upon arrival I booked in, took a seat there was called the the Neuro area. I was informed they didn't know why I was there, even though I had an appointment booked. They couldn't find any referral as to what I needed doing. I explained who had referred me and why, but was informed without the referral they couldn't do anything. I then waited over 1 hour and 30 min after my appointment time to be informed I had to go back to the consultant who referred me and ask them to re-refer me over. I informed I wasn't happy with this. I tried calling the medical secretary of the consultant but they were off. I then realised I had a copy of the referral at home, so asked for a photo from a family member at home to be sent to me which it was. The consultant was shocked when I showed them, asked where I had got it from; I informed him this was what you received to be able to book this appointment in. I was disgusted by the treatment I received from the department. How can you lose a referral letter, can I ask where has my personal confidential information gone as they no longer had it? The whole treatment was awful, not impressed. This is the first time I have ever been to the QE, and sadly I have to return but I have lost all confidence I them now to deliver the correct treatment plan for me.
Visited March 2023
Provided by Care opinion
Review titled Queen Elizabeth Hospital Birmingham
Replied on 30 March 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with the neurology department has not been a positive one and that you encountered so many serious issues at your recent appointment. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this we'd strongly advise that you make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Great Practice
Rated 5 stars out of 5
by Aman Soufi - Posted on 28 March 2023
I recently had a physiotherapy appointment at Queen Elizabeth hospital, and I have to say it was one of the best experiences I've had in a medical setting. The receptionist was incredibly friendly and welcoming. The therapist I worked with was extremely knowledgeable and professional. He took the time to listen to my concerns and provided a thorough evaluation of my condition. He then developed a personalised treatment plan that was tailored to my specific needs and goals. Throughout the session, the therapist was very patient and encouraging. He explained each exercise in detail and made sure I was doing them correctly to avoid any further injury. Overall, the staff and therapist went above and beyond to make sure I received the best care possible. I highly recommend this clinic to anyone in need of physiotherapy services. Thank you, Aman
Visited Physiotherapy on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 30 March 2023
Dear Aman Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received at your recent physiotherapy appointment and that staff were so thorough patient and knowledgeable. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled A and E to wards
Rated 5 stars out of 5
by Anonymous - Posted on 29 March 2023
I would like to say a big thank you to the doctors, nurses, support nurses, ward clerks, porters and domestic staff . My father who is 92years old was admitted to A and E with pneumonia and sepsis. We were moved to the Acute Medical Unit then Harbourne ward . Every member of staff we have met has been kind, caring, respectful and supportive . The medical staff have kept us informed and explained to us dads care and treatment. We have been offered food/,drinks continually and a put up bed when I stayed overnight in dads room . Thank you all so much for all your support and hard work .
Visited General Medicine on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 30 March 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your father received during his recent visit to A+E, the AMU and Harborne ward. We would be interesting in recording your and your father's story in more detail as an example of good practice, if this is something you'd be interested in doing please make contact with patientexperience@uhb.nhs.uk and we can discuss further. Your kind words will be forwarded to senior staff to share with their respective department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Appointment letter delays
by robin9 - Posted on 04 April 2023
My initial experience is also not good. I was referred to the QE Neuorology 2 weeks ago. Not hearing anything I emailed last week - nothing on their system. Checked my NHS App - there's the letter. Downloaded and sent it on, The response - nothing.
Visited March 2023
Provided by Care opinion
Review titled Queen Elizabeth Hospital Birmingham
Replied on 13 April 2023
Dear Robin Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been good and you have not been hearing back in a timely fashion. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Very poor service
Rated 1 star out of 5
by Anonymous - Posted on 28 March 2023
Some of the nurses was rude and and shouted at patients, also ignored I had to wait 12 hours for a painkiller, after 24 hours the consultant said sorry we can’t do anything for you as we have no beds your better home.
Visited Accident and emergency services on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 30 March 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience was not a positive one, in particular the issues with rude staff and long waits for pain relief. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Caring and knowledgeable physiotherapist
Rated 5 stars out of 5
by Adam F - Posted on 22 March 2023
My physiotherapist was very helpful during my recent recovery of a arm fracture. Supporting my mental health, explaining in detail the recovery plan. As well as giving me additional exercises to complete at home.
Visited Physiotherapy on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 March 2023
Dear Adam Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you've received from your physiotherapist who has been so helpful in your recovery from an arm fracture, both in terms of treatment and support for your mental health. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Long wait but very caring staff
Rated 4 stars out of 5
by Ninon - Posted on 13 March 2023
I was sent to A&E by 111 after experiencing intense chest pain causes by a bad cough. The wait was long, but all the staff I encountered, from the nurse who took blood sample to the doctor who reviewed my xrays and assessed my illness, were incredibly kind and helpful. An experience that could have been very stressful was eased by those very caring staff. Thank you !
Visited Accident and emergency services on March 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 16 March 2023
Hi Ninon Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received in your recent visit to our A+E department despite your long wait and we are pleased to hear that all of the staff you encountered were so kind, caring and helpful. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Excellent staff
Rated 5 stars out of 5
by Bex - Posted on 08 February 2023
The practitioner that did my EEG was very receptive to questions I had, made me feel comfortable and relaxed and offered as much information as possible. I felt heard and supported by all the staff from the receptionist to the person that applied the cables to my head. Everyone was very professional and expressed a genuine interest and willingness to help with my concerns and queries. Thank you so much.
Visited Neurology on February 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 13 February 2023
Dear Bex Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent treatment and service you received during your recent EEG, and that the staff you encountered with so helpful, attentive, professional and informative. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
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Review titled Follow up appointment
Rated 3 stars out of 5
by Jackie Hayes - Posted on 06 April 2023
I had treatment here at the hand clinic. I was told a follow up appointment will be in a months time. It has been 2 months and I have not heard anything. I broke the phalanx finger in addition to damaging the tip of my finger. Surgeon treated the tip, but Still have this broken finger. What do I do? I'm in constant pain!
Visited Accident and emergency services on February 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 17 April 2023
Hi Jackie Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience has not been a positive one and you are still in pain. We have passed your information onto managers in the specialty who should be in touch soon if they haven't already. If you haven't heard anything please email patientexperience@uhb.nhs.uk with your details and we'll do our best to assist. Best wishes James Cunningham Patient Experience Facilitator at UHB
Information supplied by University Hospitals Birmingham NHS Foundation Trust