Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen Elizabeth Hospital Birmingham.
Reviews
-
Review titled 14 hours being passed from pillar to post
Rated 1 star out of 5
by Anonymous - Posted on 27 February 2023
Was sent to A&E by my doctor who spoke to orthopaedics at Walsall manor, got to A&E at QE but was met by nurse and security on the door and sent to urgent care, waited there for over 4 hours, finally seen but then just moved to another waiting room for hours, finally seen and had mri, then told being moved to ward, finally a bed I thought! But nope another waiting room. I have post Cauda Equina which makes sitting for long periods of time extremely painful! I was in my wheelchair and uncomfortable chair for over 14 hours. No sleep, food drinks! The staff in the ward I was put on were lovely and made me a cup of tea and chased the consultant up several times. Finally came and sent home ! Never again will I go there
Visited Accident and emergency services on February 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 28 February 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced, the feeling of being constantly and unnecessarily moved around, the lack of available food and drinks initially and the discomfort it caused you. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled 20 Hours Later
Rated 2 stars out of 5
by Razzledazzle - Posted on 23 February 2023
Went into A&E and waited 12 hours before a nurse took BP and to find out what the issue was. Then took another 3 hours for doc to see me and another 5 hours before i was sent home with meds. They kept saying they were busy but i went in the evening and there was only one doc on duty, however come 7 am there were more docs in A&E so things started moving a bit faster. Communication was no existence From nurse to docs. If you asked them anything they would just say u can discharge yourself . Very poor service and i understand they are underpaid and under valued but there is no need to take it out on the patients . If your not happy then leave as in this environment no matter what your situation is you need to be caring and this was not shown and if anyone went in with mental issues well all i can say is they would have left feeling even more sad. Its a shame though as I have been to this hospital in the past and the service was always first class. Shame its gone down hill .
Visited Accident and emergency services on February 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 28 February 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the communication issues you encountered. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled Poor communication
Rated 2 stars out of 5
by Anonymous - Posted on 16 March 2023
Bloods taken on 24th feb at Dr request. Still waiting for results on 16th march, told by member of staff they have 7 other consultants they work with and have not had time to draft the letter with my results. I’m waiting for update which is stressful and unhelpful as I still have no clear treatment plan and don’t know what is happening.
Visited Endocrinology and Metabolic Medicine on February 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience has not been a positive one, in particular the issues with the delays you've been experiencing waiting for updates. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled Great care and attention
Rated 5 stars out of 5
by Antony Wall - Posted on 28 February 2023
i had c5 c6 laminectomy with fusion and from the time I arrived at the ward on the wed morning to the time i was discharge 2days later i received the most professional care and the procedure has improved my quality of life, even though it’s only been a couple of weeks since having undergone this procedure. A big thank to all staff that helped during my time q e
Visited Neurosurgery on February 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 13 March 2023
Dear Antony Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent laminectomy and that it has already made such a big difference to your quality of life. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled outstanding care on epoc
Rated 3 stars out of 5
by LynnB - Posted on 09 January 2023
I was recently on the receiving end of a second episode of great care on Epoc. This model of enhanced post-operative care works very well, enhanced by good multi-disciplinary team-working and excellent communication with the patient. Two nurses in particular went over and above in the care they gave. The provision of warmed blankets, is a fabulous initiative too. Epoc is a small but dynamic unit that seems to have just the right skill mix to provide a safe, professional, caring pathway out of theatre and on to recovery. Being looked after by the staff and observing their work was a total privilege.
Visited Intensive Care on January 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 18 January 2023
Dear Lynn Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent service you received from our wonderful colleagues in the EPOC team. We would be really interested in hearing more about your experience and potentially gathering your patient story - if this is something you'd be interested in please drop us a line at patientexperience@uhb.nhs.uk And you would like to provide any further feedback about your experience digitally please visit the hospital webpage www.uhb.nhs.uk/yourviews. Best Wishes James Cunningham
-
Review titled Varied practice
Rated 4 stars out of 5
by Anonymous - Posted on 28 January 2023
Waited 12 hrs in a&e and in agony due to my condition ms found it very uncomfortable sitting on a hard chair, then seen by a doctor who ordered me to have a ecg and bloods taken three hours later, i went to a&e at 7pm now 12 hours later 7am this was bad practice. No one came to tell me what was happening, people came and went except three people and myself, finally went to nurses desk to find out what was my outcome, was told I was being admitted, (I was worried that something had shown up in my tests) was told that I had a bed then I was escorted to observation ward , given a bed, then on doctors round told I could go home why given a bed then told to go home . Blood pressure tablets increased and was told my pain was muscular. Home by 11am, a&e needs to be organised better. I’m home still in pain and blood pressure still high. People were laying around in terrible pain for hours.? One good thing is we were offered tea and coffee and a sandwich. Cup of tea in discharge room. Medication given on discharge was very good. Back to my Gp on Monday.
Visited Accident and emergency services on January 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 30 January 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced, the discomfort you were left in and communication failings. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Assistant Patient Experience Manager at UHB
-
Review titled Friendly and professional
Rated 5 stars out of 5
by Anonymous - Posted on 30 January 2024
As part of his regular dermatology screening my 85 year old dad visited the department. The doctor we saw was gentle, patient and thorough. The Department is well run and staff are always friendly.
Visited Dermatology on January 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 12 February 2024
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father received at his dermatology appointments and that his doctor was gentle, patient and thorough. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled An emergency appointment
by librang66 - Posted on 05 December 2022
My GP's phoned me to see how I was. Told I was still feeling numbness in my right arm. He sent me to A/E/Neurology at the QE Birmingham. I reached there in the late afternoon and after an hour or so I eventually saw a doctor who tested me and said they were going to talk to the consultants. I eventually saw them around six hours later. They gave me a painkiller discharged me telling me that they would send the prescription to the GP and I would be seeing a spinal surgeon. That was a number of days ago. My GP hasn't received the prescription and the discharge letter and when I've tried to call the department the contact centre hasn't heard of the dept. So I still have no use of my arm and no painkillers and I'll be damned if I go back.
Visited December 2022
Provided by Care opinion
Review titled Queen Elizabeth Hospital Birmingham
Replied on 06 December 2022
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Emergency Department was not a positive one, in particular the issues with the delays you experienced and the fact that your GP hasn't received a discharge letter or prescription yet. We've spoken to staff in the spinal team and they have asked if you can call Kate Thompson on 0121 371 6878 and provide your information she will assist or direct you to someone who can. Best wishes James Cunningham Assistant Patient Experience Manager at UHB
-
Review titled Unacceptable
Rated 2 stars out of 5
by Frances Heath - Posted on 25 December 2022
I was informed that my daughter was in A&E on 23rd December after having a seizure. I tried all day to phone A&E and couldn’t get a reply. I found out later through another source that she was admitted to the AMU. I was not informed even though I am her next of kin. Today I have tried numerous times to call AMU but no response. I am unable to go to the hospital because I am disabled. I really need to speak to someone to find out how she is. I am worried sick. I find this unacceptable to cause such distress and will be making a formal complaint when it is possible.
Visited Accident and emergency services on December 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 December 2022
Dear Frances, Thank you for sharing your experience with us, I am so sorry you were not informed that your daughter had been admitted via the Emergency Department and then had difficulty getting through to AMU at the Queen Elizabeth Hospital. I am also sorry for the delay in responding to this feedback due to the Christmas bank holiday period. I hope in the interim you have been able to get through to speak to someone and are reassured regarding your daughter's condition. Without your daughter's details I am unable to comment further on what happened and why you have experienced such difficulties but we are keen to look into this in more detail. Please make direct contact to discuss further with the Patient Relations team who can be contacted via email: PALS@uhb.nhs.uk or telephone on 0121 371 4400. In addition to this, we have a Carer Support Service who may be able to assist with future communication and any support you may need. If this would be helpful please contact the team directly via email: Carers@uhb.nhs.uk or telephone the Carer Support Officers on 07584 475802 / 07584 475787. Best Wishes Nicky Beecher Patient Experience Manager
-
Review titled Above and Beyond
Rated 5 stars out of 5
by Anonymous - Posted on 08 January 2023
An X-ray was ordered by my GP on 10.12.22. Sadly I discovered the request went missing, whilst I was visiting my very ill mother. Two members of staff on the imaging reception went above and beyond anything I have experienced before at the QE. Their professional, friendly and understanding manner was remarkable. With their advice and help I was able to get my X-ray done with minimum fuss and only a two and a half hour wait, and this was without a confirmed appointment. The young lady and gentleman deserve being named to show my appreciation, but sadly their details are not allowed. Thank you for your care and kindness, it was greatly appreciated.
Visited Don't know on December 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 18 January 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our wonderful colleagues in the X-ray department, that you had such a short wait and that you were treated with such professionalism, friendliness and understanding. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience (such as the names of the staff you mentioned) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
Information supplied by University Hospitals Birmingham NHS Foundation Trust