Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Superb Service
Rated 5 stars out of 5
by Thain Hatherly - Posted on 10 November 2023
This time last year, I had six heart operations conducted by the amazing surgical team to sort out my complicated heart problems, during a stay of nearly eight weeks. They saved my life. Every staff member I encountered, in the Intensive Care Unit and two other wards, was kind, caring and helpful. I really appreciated their support, skill and dedication. My recovery since discharge has been slow but steady: at first I could hardly walk at all, but now I can walk five miles or so, and I'm aiming at ten. Please pass on, to all who helped transform my life, my heartfelt thanks (no pun intended!).
Visited Cardiothoracic surgery on November 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 14 November 2023
Dear Thain Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received as an inpatient last year and that staff were so kind, caring and helpful. If you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Furthermore we'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Burns department
Rated 5 stars out of 5
by Lee Robinson - Posted on 23 November 2022
All the staff in the burns department which I attended was so helpful and caring. I understand they are totally under pressure. But a big Thankyou from me
Visited Don't know on November 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 December 2022
Dear Lee Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the helpful and caring service you received during your recent visit to the Burns department. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
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Review titled Professional and friendly staff
Rated 5 stars out of 5
by jenny peters - Posted on 22 November 2022
Good experience from checking in, to waiting time, to CT Scan All round excellent service.Not sure what to expect with the scan, but the staff talked me through the procedure and put me at ease Well done
Visited Interventional Radiology on November 2022
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 December 2022
Dear Jenny Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received during your recent CT scan. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Assistant Patient Experience Manager at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust