Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Great Service
Rated 5 stars out of 5
by SueG - Posted on 19 November 2023
Cannot fault any of my treatment at QE, staff were amazing, all of them. Cannot name anyone in this review but wanted to thank everyone who cared for me during my stay on Wellcome day care ward. You were all fabulous.
Visited Breast cancer services on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 November 2023
Dear Sue Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received on the Wellcome Short Stay Unit. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Excellent care
Rated 5 stars out of 5
by Linda ivison - Posted on 30 November 2023
Had elective surgury on 408 for parathyroid removal and neck resection for cancer. Everyone, from cleaners r to health cares, nurses, theatre staff and surgical team were fantastic. Very nervous, but they were all so patient and reassuring every step of the way, and kept me informed throughout. My partner and I thought this could never happen again, but 21 years later here we were, facing a new set of challenges. Thanks to the surgical team’s skills, the outcome is far more positive than we could ever hope to imagine. Given facial and shoulder exercises, and eye care before being discharged. The entire ENT staff and team are a credit to the NHS. Despite hardships faced due to woeful lack of funding, they are amazing people, and my goodness where would we be without them. Thank you to everyone, high and low, you are all fantastic. Linda Ivison, and partner Mick.
Visited Ear, Nose & Throat on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 11 December 2023
Dear Linda Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received from the staff on Ward 408 during your elective surgery and that they were so patient and reassuring. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Your kind words have also been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Stressful experience
Rated 3 stars out of 5
by Anonymous - Posted on 17 November 2023
My relative is on the assessment ward and so far had bad experience. They wait so long for attention. When they ask for something or voice their concern they get ignored most of the time. Waiting for an operation is very stressful and compassion needs to be in place. Short staffing and being busy is no excuse for not giving individuals the care and attention they need. We are not happy with the overall care, and improvements need to be made. It’s not acceptable that patients are being ignored and waiting lengthy times when requests are made.
Visited Don't know on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 November 2023
Dear relative Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your relative's experience on the assessment road has not been a positive one, in particular the lengthy waiting times and lack of care and compassion. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding and ongoing issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Fantastic service and prompt procedure
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
I attended to Ambulatory Care for a day procedure. All staff I encountered on the day were attentive, kind and caring, and my procedure was performed quickly and efficiently by my surgeon and her team. This was the latest in a number of urology procedures, and at all times I have found all Queen Elizabeth Hospital Birmingham staff to be most polite and professional, helpful and supportive. The professional yet supportive approach has been invaluable in helping me to manage a number of complex health conditions. I would have no hesitation in recommending Queen Elizabeth Hospital Birmingham to others.
Visited Urology on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 23 November 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received in Ambulatory Care recently and the other urology procedures you've had here. Your kind words have been forwarded to senior staff to share with the department. We'd also be really interested in hearing about this in more detail and potentially gathering a patient/ story to use in staff training and other meetings as an example of best practice. If this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Disappointed to say the least
by Keeley Watts - Posted on 20 May 2024
I am extremely disappointed that in the 3 years since I was referred to this hospital as the apparent specialists in "IIH" I have been told that they won't consider treatment unless I have papilodema which in all my years of having the condition I have not had. I have also been chasing a referral to neurosurgeon which should have happened at the get go in 21 and has now only just been placed in November 23 meaning I could still have around 12/18 months until I see someone. Referral have been placed with Shunt Specialist nurse on 4 separate occasions but when you call to chase an appointment you are told there is no referral. As it stands I am being treated for migraines which I don't suffer with and my shunt has failed vision is failing tinnitus is ridiculous to the point of hearing loss dizziness and vomiting but being left all because I do not have papilodema. Surprised and shocked by this treatment after being told they were the best in the country.
Visited Neurology on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 03 June 2024
Dear Keeley Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we were consulting with colleagues about the best way to address your concerns. We are really sorry to hear that you have had a number of issues with your treatment and delays being seen by a neurosurgeon. We've sent your details onto the specialty and hopefully you will have heard back by now with an offer of a review appointment in the near future. Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent service provided
Rated 5 stars out of 5
by Ian Leaver - Posted on 19 October 2023
I attended the liver department on Wednesday 18th October to attend my liver checkup. The departments run most efficiently. After checking in at the desk I was weighed and a short while later I was seen by a consultant. He was cheerful, informative and listened intently to my concerns. He didn't seem to rush and answered all my queries. I then returned to the waiting room and took a ticket for a blood test which occurred a few minutes later. I then went to the pharmacy which was very busy but I was treated courteously and efficiently. Then off home. The only problem I had was finding a parking space on arrival which took us a good twenty minutes. I have always been more than pleased with the service I have received. What wonderful hospital which saved my life in 2020.
Visited Gastrointestinal and Liver services on October 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 23 October 2023
Dear Ian Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies. We are delighted to hear about the excellent service you again received at your recent liver appointment and that the department runs so efficiently, but also obvioulsy sorry to hear that you had poroblems parking. We would be interested in gathering your experience as a patient story as an example of best practice - if this is something that would interest you please contact us at patientexperience@uhb.nhs.uk and we can dicsuss what's involved. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Mixed grades of care
Rated 4 stars out of 5
by Anonymous - Posted on 02 November 2023
My surgery was very long but successful, thank fully and thank you to the team. My initial care in epoc was poor and unhelpful. Nights on my first ward stay, also proved unhelpful. Daytime staff and day and night time staff, (as I progressed to more manageable care ,) were excellent. Possibly I had withdrawal symptoms from my normal prescription medication, which was slow in being properly instigated. This medication has been long established in me for mental health condition. Want to praise the staff of my 2nd week stay but I hope others don’t experience the suffering I had to contend with during my initial nursing care and treatment. It was an unhealthy atmosphere. Thankyou to surgical team and caring staff with true vocations.
Visited Neurosurgery on October 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 November 2023
Dear patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience has been such a mixed one and that in particular your initial care in EPOC was poor and unhelpful. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Wsrd cat
Rated 1 star out of 5
by Adrian - Posted on 26 October 2023
ox overall Walker is atrocious on five one seven I'm not naming names because I don't know names but my previous experience is on five one eight we're fantastic but on 517 you can push the butter and not be saying for over an hour which is a renders especially when you're lainey in your next or an extreme pain the nurses come give you a medication after time I don't give you four medication and then they don't even answer a question I just leave it on the side and leave so overall I tried us six hours I was left on an air mattress lighted laying in a sheet that had my urine on it because of a capital coming apart so they were later even after conscience request for assistance nothing so this makes the B looked into and dealt with overall horrendous on this particular walk
Visited Don't know on October 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 08 November 2023
Dear Adrian Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience has not been a positive one and that you have encountered so many issues on Ward 517. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled With thanks......................
Rated 5 stars out of 5
by Anonymous - Posted on 01 November 2023
I wish to recommend the nurse who looked after me in Ambulatory Care when I had a stent removed following a kidney transplant. She was professional but friendly, efficient and empathetic. Even though she was on her own after 3.00.p.m. she got me discharged on time. Also the nurse who offered to hold my hand and chatted to me throughout the procedure. Thanks for everything, I'm grateful.
Visited Don't know on October 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 14 November 2023
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received during your recent stay in Ambulatory Care to have a stent removed. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ and if you would like to let us know the staff member specifically please contact us at patientexperience@uhb.nhs.uk with the details and we can pass the information on - alternatively if you wish to send a compliment please email compliments@uhb.nhs.uk Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Excellent care
Rated 5 stars out of 5
by Sally - Posted on 18 September 2023
My 91 year old mother was a patient on Enhanced Peri-Operative Care Unit following a cholecystectomy via keyhole surgery. The surgeon, anaesthetist and nursing care was excellent. My mother was treated with compassion, respect and kindness. I cannot thank everyone involved in my mothers care enough. You are a great team
Visited Gastrointestinal and Liver services on September 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 03 October 2023
Dear Sally Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care your mother received on our EPOC ward and that she was treated with so much compassion, respect and kindness. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at UHB
Information supplied by University Hospitals Birmingham NHS Foundation Trust