Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Compassionate staff
Rated 5 stars out of 5
by Jackie - Posted on 13 January 2024
Having been referred by my GP to the rapid referal at the Heritage Building for a flexible cystoscopy today l can honestly say that the staff who l encountered were first rate the HCA on arrival in the department was totally professional ,the 2nurses in the treatment room alongside the consultant and the other doctor were brilliant they all could see l was so nervous and quite anxious but they showed compassion and understanding throughout my excellent treatment .
Visited Urology on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 17 January 2024
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are so pleased to hear that your experience at your cystoscopy was so positive and that staff were so professional, compassionate and understanding. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Timely and Efficient with great Care and Compassion
Rated 5 stars out of 5
by Philip Western - Posted on 07 January 2024
I went to a Rapid Access Chest Pain Clinic appointment on Thursday afternoon expecting a routine set of observations/ blood tests and ECG and decision making on future investigations. I was seen early by a caring HCA and then by the wonderful Nurse practitioner who recognised from the ECG and presentation that things were much more urgent than I thought. She organised a Cardiology Physiologist to add me to her list as an extra patient for an echo. and meanwhile discussed my case with the duty consultant. They arrived with a green consent form in hand as the echo was coming to an end and advised me of the significance of my ECG changes and my angina being unstable and that I needed to go forthwith to the cath. lab. I consented to angiography. And they questioned whether I should walk to the cath lab which rather spooked me. I was somewhat shocked. Rang my wife and the amazing team who operated as a finely tuned machine proceeded to prevent me having a heart attack by angioplasty and stenting a coronary artery. I am so grateful to the seven or so professionals in that room and to those outside and on the ward. I would like to note the skill of the medical team and in particular the care and compassion from the nursing, HCA, physiologists, and phlebotomists. The Nurse Practitioner in Rapid Access was a star and even came to see me whilst I was awaiting my procedure before leaving her shift. I am sure she and others went above and beyond. Many thanks. The NHS is brilliant.
Visited Cardiology on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 17 January 2024
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received in the Rapid Access Chest Pain Clinic and that the staff were so skillful, compassionate and went above and beyond in their treatment of you. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. And your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled 35 hrs and still waiting for a bed
Rated 2 stars out of 5
by mandy - Posted on 29 January 2024
my husband was taken into hospital by ambulance at 8.30 am yesterday morning for having low blood sugars which were reading below 3…. It is now 7pm the next evening and all this time he has been sitting on a chair….waiting for a bed… to then find out that heartlands hospital have been sending people over. I just can’t comprehend If the qe has no beds either and a&e is well and truly struggling why are they not stopping other hospitals from sending people over. my husband is shattered from having no sleep, and looks more worse than what he went in. I can not take my husband home because of the dangers of low blood sugar. Never I. All my life have I ever seen it this bad
Visited Accident and emergency services on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 12 February 2024
Dear Mandy Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response - we sent your feedback Emergency Department for them to review. We are really sorry to hear that your husband had such a long wait in the Emergency Department and that he had to sit in a chair for so long. We are keen to listen to your concerns in more detail, to try to help if there are any outstanding issues and learn from any errors that may have been made. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled Poor parking control
Rated 3 stars out of 5
by Anonymous - Posted on 05 January 2024
I would like to make a suggestion that relatives picking up staff members after shift do not use front of hospital to park and wait in and along side disabled bays. Every time I come to pick up my disabled daughter from the hospital there is nowhere near entrance to allow her access to our car unable to park. I have regularly witnessed car without blue badges just sitting there sometimes with drivers in and sometimes unattended. But is extremely bad at shift change over time. It causes complete chaos at front of hospital
Visited Don't know on January 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 08 January 2024
Dear Relative Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have encountered diificulties car parking over an extended period of time. We are aware of ongoing parking issues around the hospital. We are keen to listen to your concerns in more detail and to gain an insight into anything we can do to prevent or lessen the issues you've identified. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled Fantastic care
Rated 5 stars out of 5
by Anonymous - Posted on 17 April 2024
My dad was admitted December for an operation to remove cancer from around brain they removed 95% of it which was great news. He’s been having radiotherapy for last 6 weeks and the care he’s received from the staff has been absolutely first class so from myself wayne on behalf of my dad and mom we all wanna say a massive thank you to you all
Visited Cancer Services on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 April 2024
Dear Wayne Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are pleased to hear that you're happy with the care your father has been receiving after the operation on his brain. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Good hospital
Rated 5 stars out of 5
by Miss Sally Ann Curran - Posted on 31 January 2024
My son was in for five months got hydrocephalus had few ops want to thank all staff look after him I was ill myself can't thank them enough looked after him doing well now kind regards sally 🙏
Visited Neurology on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 12 February 2024
Dear Sally Ann Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your son received during his lengthy inpatient stay. If you or son would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Lessons to be learnt
Rated 4 stars out of 5
by Victoria Dudley - Posted on 23 January 2024
My sister passed away in Critical care and there were some issues that I consider need raising to help you provide an even better service. My sister’s life support was turned off and we have a few issues 1) we consider the consultant should have done this rather than the nurse in shift. We had already had a long conversation with the lovely consultant but we do think she should have been there at the end. 2) we saw one of the members of staff go to the whiteboard to rub my sister’s name off as soon as she had passed. They stopped when they saw us looking thankfully. 3) as soon as she had passed we were offered locks of hair which is a nice gesture but all seemed so surreal straight after. I know the staff deal with this day in day out but for us it was such a traumatic, devastating time.
Visited Intensive Care on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 January 2024
Dear Victoria Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. Firstly can we extend our sincerest condolences on the loss of your sister. We'd be interested in hearing about this in more detail and potentially gathering a relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Really positive experience
Rated 5 stars out of 5
by Natalie - Posted on 09 December 2023
Just wanted to say how grateful I am for such a positive all round experience today Every single member of staff that helped me today was brilliant, polite, helpful and cheery Thank you all!
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 11 December 2023
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you've had recently and that all of the staff you encountered weres o brilliant, polite, helpful and cheery. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Continually ignoring phone calls.
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2024
Tried several ++++ calls to get information. As they had rung me but phone on silent from visiting hospital. Could not find out reason for calls. Left very worried as relative very poorly when I left hospital
Visited Don't know on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 08 January 2024
Dear relative Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really sorry to hear that you were unable to get the information you needed regarding your relative's admission. If you still have any questions or information that needs clarifying please contact patientexperience@uhb.nhs.uk and one of the team will try and assist you. Best wishes James Cunningham Patient Experience Officer at UHB
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Review titled 4 years later
Rated 2 stars out of 5
by Stefan Greenway - Posted on 11 December 2023
Still in pain from plate in jaw that keeps getting infected lost 2 teeth when i told them it not the teeth its the plate sat here 8 hours for them prescribe me no pain relief to send me home one day i will get it treated hopefully
Visited Oral and Maxillofacial Surgery on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 13 December 2023
Dear Stefan Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are having issues getting treated and weren't given any pain relief. We are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
Information supplied by University Hospitals Birmingham NHS Foundation Trust