Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Thank you all for your time, support and caring
by Welford097 - Posted on 05 October 2023
I want to say a big thank you to all the staff in the Ambulatory Care Department at Queen Elizabeth Hospital Birmingham for all their help during my admission. I was very well looked after by the whole team. I couldn't fault the hospital and the care team as they were very helpful and professional during my admission. I want to say a huge thank you to all the nurses on the unit for making me feel reassured during my admission as I do tend to get anxious. Keep up the hard work team, as you are all doing really well and I know how stressful it can be on a ward and also when you are at high demand. Once again, thank you all for your time, support and for being so caring during my admission to the ward.
Visited September 2023
Provided by Care opinion
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 October 2023
Dear Welford Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent service you received from colleagues in the Ambulatory Care Department during your admission and that they were so caring and reassuring. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Poor nursing service night shift
Rated 4 stars out of 5
by Barrister Safraz Rashid - Posted on 21 September 2023
I have been hospital last 2 weeks. There really excellent nurses but the night shift staff really annoying. You press the busser and by the time someone comes you forget why you pressed the busser. The qualified nurses come to give medication the rest is the helpers and trainees. On 20 September i had kidney stent procedure and back in the ward 1930. The night shift started i was in pain i asked the helpers that i need to speak to a doctor they kept saying they have informed them. After 3 hours i asked for the nurse allocated to me. The nurse came and after me complaing to her she gave me my medication and called the doctor straight away. My experience has been mixed at QE Birmingham. I am concerned that you have more unqualified staff then the qualified nurses. The trust should consider the service provided.
Visited Don't know on September 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 25 September 2023
Dear Safraz, Thank you for taking the time to provide feedback about your inpatient stay at Queen Elizabeth Hospital Birmingham. We are sorry to hear that you have not had a positive experience so far. Please ask to speak to one of the senior nursing staff on the ward to discuss your concerns, they will be very keen to address your concerns to improve your experience. If this does not resolve things please make contact with the Patient Advice and Liaison Service (PALS) to discuss further. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Nicky Beecher Patient Experience / Carer Support Service Manager
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Review titled Very unprofessional after care
Rated 1 star out of 5
by Anonymous - Posted on 16 February 2024
Several emails left to see surgeon face to face who operated on me, have requested direct email for the individual also, most emails ignored bar one advising surgeon does not "meet" patients post op. Sister has left voice messages also, again being ingnored. No one is helping me or giving me answers as to what caused my operation being unsuccessful. I would strongly not recommend this hospital to anyone who is thinking about being a patient with them especially if you are from out of town & deaf.
Visited Ear, Nose & Throat on September 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 14 March 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response - there has been an issue with the website that has meant we haven't been able to respond for a while. We are really sorry to hear that you are having issues getting information following your operation. If you still haven't been able to speak to anyone or get the answers you need please make contact with the Patient Advice and Liaison Service (PALS) to provide your details (if you haven't already). They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Mental Health Crisis Challenging for all
Rated 3 stars out of 5
by Sheryl King - Posted on 04 October 2023
I write about this experience not as a complaint but as a learning opportunity for the department. We attended with our 22 year old son who was experiencing an acute deterioration in his mental health. He was having a psychotic episode with religious delusions, auditory and visual hallucinations. Nursing staff did their best and on arrival we were initially placed in a children’s side room which was well meant but inappropriate for a young adult in a confused state. Formal detainment was recommended and we had 26 hour wait before a Mental Health bed was found. During this time our son was escalating due to his confusion and my husband and I had to contain him as he wandered around in distress and unfortunately as he refused oral medication to calm him had to be restrained and given an intra muscular injection ( this was incredibly distressing). Overall an extremely challenging experience for all but our son especially and one that raises the need for staff training and suitable therapeutic space for patients attending A & E with mental ill health.
Visited Accident and emergency services on September 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 October 2023
Dear Sheryl Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience with our Emergency Department was such a challenging one. If it's something you would consider we would be keen to record your experience more formally as a story as it could be a real learning opportunity for staff. If you want to participate or have any more information about what's involved please contact patientexperience@uhb.nhs.uk Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Looked after
Rated 4 stars out of 5
by Simon - Posted on 23 August 2023
Huge thanks to all the hard working staff on ward 620 who definitely have there work cut out mainly due to staff shortages. Felt totally looked after. We need to get them more staff to further improve there workload.
Visited Don't know on August 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 August 2023
Dear Simon Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues on Ward 620. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Brilliant service
Rated 5 stars out of 5
by Bluey - Posted on 07 August 2023
I have been on ward 306 a few times now and although I don't think anyone enjoys being in hospital the staff here try to make you feel as at home and comfortable as they can, if you ever have to stay on this ward rest assured you are in good hands and will be looked after.
Visited Gastrointestinal and Liver services on August 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues on Ward 306 and that you felt like you were in such good hands each time you were there. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Amazing People and Service
Rated 5 stars out of 5
by Derek Simpson - Posted on 21 August 2023
The professionalism and care of every single person l have come into contact with has been 1st class. The anaesthetists, theatre team, Recovery, ICU, Ward 513, catering team have all been so caring in their approach. Nothing ever feels to much to ask. I thank you all.
Visited Cardiothoracic surgery on August 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 22 August 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues on in the anaesthetics and theatres, Recovery, ITU, ward 513 and catering teams and that they have all been so caring. Your kind words will be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Appauling service and support
Rated 1 star out of 5
by Stuart Lawrie - Posted on 19 July 2023
Having been here for 3 weeks with major trauma including Broken Femur, Broken Collarbone, Broken Wrist, 12 broken ribs and a punctured lung, I have hardly seen physio when I do the first time they give me some exercises to work with since then they have avoided coming to see me. At the moment I cannot weight bear on my right leg so Occupational Therapy gave me a special wheel chair and a banana board to allow me to get in and out from my bed, today 4 different physio staff have been and "Borrowed" the board for other patients through the day with the promise it will be returned, except the 4th time was several hours ago and when chasing up to get it back as it is my only means of getting out of bed for things like the toilet I am told the physio has now gone
Visited Physiotherapy on July 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 July 2023
Dear Stuart Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience during your inpatient stay has not been a positive one and you've had issues accessing therapy support in particular. As mentioned in the response to the other piece of feedback you submitted we have passed this one to senior staff on the ward and they will be coming to see you today to discuss and resolve your concerns. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled very poor treatment Ward 410
Rated 1 star out of 5
by Stuart Lawrie - Posted on 19 July 2023
Well I was moved to this ward yesterday in a snatch squad exercise, by this I mean no warning it was happening and still no explanation as to why. Well the most appauling thing today is due to the nature of my injuries I can get extreme pain and when this occurs my consultant has said I can have Oramorph which I have done as needed over several days. Today at around 2pm as I was getting extreme pain in my knee I asked for some Oramorph only to be told they had none and were waiting for it to come up from Pharmacy as the intensity of the pain increased I kept asking and no was not available. Just after 6pm they came around with my other meds which again I asked for the oramorph as the Paracetamol would not work but was told there was none, so I refused the other meds, miraculously within 5 minutes the nurse was back with the Oramorph. Given it has not been available all day seems hard to believe that it suddenly arrived in this 5 minute window, would seem they were choosing not to follow the consultants orders to conserve their stocks for some strange reasoning
Visited Pain Management on July 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 July 2023
Dear Stuart Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience on ward 410 has not been a positive one and you've had so many issues with your pain relief. We've spoken to senior staff this morning to raise what you've posted and they will be coming to see you today to discuss your concerns. Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Our NHS at its Best!
Rated 5 stars out of 5
by Andy Gordon - Posted on 13 June 2023
I was admitted to the Stroke Ward 514 at QE hospital. The care I received there was second to none. I have never come across a more professional, hard working, friendly and caring staff - from the consultant to the cleaner it was clear that they all had a vested interest in the patients and the hospital. It was honestly brilliant. I met 2 of the stroke nurses at the CT scanner room shortly after my arrival in the A&E department. It was they that made sure I had the correct scans and was admitted to hospital. (just to make sure I was kept safe and well).They put me at my ease and explained everything I needed to know about procedures and outcomes. They went and sorted out a bed on the stroke ward. I was put into a single bed room with an outlook that you don't get in some high priced hotels. It was spotless and so well cared for. All the nurses and other staff who attended me were terrific. (Does the NHS have staffing shortages? You'd never know it from this ward. It is obviously so well managed.) I was admitted at about 5am and had seen a consultant just 5 hours later with the results of all the tests that had been carried out and future care planned for - that’s apart from 2 doctors and countless nurses. I had breakfast and Sunday dinner there and both were very good. The A&E ward I was taken to on arrival worked so smoothly and was operated by paramedic ambulance staff. (there was no waiting in an ambulance or in a corridor) They were fantastic. Very caring, helpful and friendly. Superb care. All in all I think a world-class beating service is offered at the QE. I only wished my wife had been admitted there when she had her stroke 2 years ago. Things might well have been very different today. Thank you to all the QE. Your efforts pay tribute to a great NHS.
Visited Stroke on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2023
Dear Andy Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received from our colleagues in the Emergency Department, the stroke team and Ward 514. We are really keen to speak to you in more detail to record a patient story as we think that your experience would be a great example of best practice to share around the trust. If this is something you're interested in please contact patientexperience@uhb.nhs.uk. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust