Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Poor dermatologist
Rated 1 star out of 5
by Kavita Kumari - Posted on 26 June 2023
waited 1 year for this appointment - was a rush service dr did not listen to me as i had already been diagnosed and decided to prescribe same medicine my dr has provided me with what was the point of that and then she fails to inform me of my results and then offers me medicine which is prone to skin cancer sorry disgusted by her service with no care or consideration, we are not robots we are humans i had to recommend to her what medicine i should be having and she failed to understand and listen to me even though she had the same dr reports and i showed her a list of medicine
Visited Dermatology on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 28 June 2023
Dear Kavita Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your experience with our Dermatology team has not been a psoitive one and there were a number of issues with your appointment - i.e. communication and concerns over medication. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Wonderful bedside manner and care
Rated 5 stars out of 5
by Abigail Reeley - Posted on 03 June 2023
I came in for a procedure and the nurse who looked after me on ward 513 (she is usually on 504) was so brilliant - friendly, efficient, excellent sense of humour and reassuring. It was a fun and enjoyable experience being on the ward rather than being a bit of a worrying time. I can’t praise her highly enough.
Visited Cardiology on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 07 June 2023
Dear Abigail Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the brilliant nurse you encountered on Ward 513 during your recent procedure and they were so friendly, efficient and reassuring. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Hard to great wheel chair
Rated 1 star out of 5
by Anonymous - Posted on 16 June 2023
Great staff But every time I visit my son I spend 30 mins to an hour looking for wheels chair so I can take him out for fresh air They have a lot of chairs at reception but wouldn't let me take one It is extremely frustrating searching hospital corridors for wheel chair Maybe if they introduced a system like super market trolly where u put in pound and take it back when you have finished
Visited Don't know on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2023
Dear relative Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experience with our reception staff was not a positive one and that you encountered so many concerning issues getting hold of a wheelchair to take your son outside, and we can only apologise for what must have been a frustrating situation to have encountered repeatedly. We've spoken to the team responsible and they have reminded their staff of their responsibility to make sure that wheelchairs are available, and they are going to amend their processes moving forward. If you think it is appropriate we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Excellent service at the hand clinic.
Rated 5 stars out of 5
by Gordon Mack - Posted on 22 June 2023
Very friendly and caring, excellent service, would recommend the hand clinic to friend's couldn't have had a better service.
Visited Don't know on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 26 June 2023
Dear Gordon Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you've feceived from our hand clinic and in particular that they were so friendly and caring. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Excellent Service
Rated 5 stars out of 5
by Anonymous - Posted on 19 June 2023
I have been attending the Dermatology Department for over 3 years with skin cancer(5 Basal Cell and 3 malignant melanoma's) and cannot praise the staff, doctors and nurses involved in my treatment and 3 operations enough. The treatment I have received has been excellent and first class at all stages I have been told exactly what was going to happen, how it would be carried out and what the follow up care would involve.
Visited Oncology - Medical on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you've been receiving from our colleagues in the Dermatology Department over the last few years, and in particular how good the communication has been at every stage. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Horrendous experience
Rated 1 star out of 5
by Anonymous - Posted on 08 June 2023
After being submitted into hospital god knows how many times over the past few months I’ve been sent away every time. I went back to the hospital yesterday suffering from sickness I can’t keep anything down not even fluid or my current medication and im suffering from chest pains. At first I was waiting for a bed then I had to wait in a chair in a&e for 6 hours to be on a drip and sent home. I’m clearly unwell an im still not better and im really not happy with the response im getting. Nobody is listening to me when im explaining what is wrong with me and when im explaining my mental health illness to them. I get told I will have a bed then be discharged it don’t make sense !!!
Visited Accident and emergency services on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2023
Dear patient Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that your experiences with our Emergency Department have not been positive and that you feel you aren't being listened to and that there have been instances of confusion regarding whether you are going to get a bed or not. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled Reception and getting to treatment area
Rated 1 star out of 5
by Anonymous - Posted on 15 June 2023
I had to accompany a friend who is heart compromised to the Ambulatory care unit. He under instructions from the heart specialist at Good Hope that he cannot walk more than a few yards. I contacted the hospital about the availability of a wheelchair for him and was told that they were available from reception. On reaching reception I was told no I could not have a wheelchair as people keep stealing them but could wait up to 2 hours for a porter in which case he would have missed his appointment. Leaving my now breathless and unwell friend I walked to the unit and was told that they did not have any wheelchairs and they were at reception and should ask there ! The very kind lady at the hot hand vlinic did phone reception and got one for me But the receptionist at the main desk insisted on following me to the clinic in case I stole the chair. Really? I'm 75 years old Ex school teacher and to be branded as a potential thief is outrageous. There is not this problem at Good Hope there are chairs freely available at the entrance. Your hospital may be newer and shinier but it lacks human compassion. I don't know which manager made up this inhuman rule but they need to be reprimanded at the least. If my friend had tried to walk the distance, to the clinic he probably would have had a major heart attack which could have been fatal or taken up unnecessary hospital facilities, all for a stupid rule. He is due there next week, I hope the experience is a better one. Care in the clinic 10 out of 10 Assistance getting to the clinic 0 out of a hundred.
Visited General Medicine on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2023
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that you and your friend's experience with our reception staff was not a positive one and that you encountered so many concerning issues getting hold of a wheelchair, and we can only apologise for what was clearly a stressful visit for your friend and yourself. We've spoken to the team responsible and they have reminded their staff of their responsibility to make sure that wheelchairs are available, and they are going to amend their processes moving forward. If you think it is appropriate we are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
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Review titled So much better
Rated 5 stars out of 5
by Anonymous - Posted on 16 June 2023
Attended a&e Friday day time. Autistic adult in mental health crisis. Quiet and calm room, triaged v quickly and thoroughly. Waited a couple of hours for a mental health nurse then psychiatrist. Every one was so kind and my family member stayed calm and because of that was able to communicate v well with the nurses and Dr. So so much better than the last few times we've been. We've been regularly for 6 years and this was the best ots ever been.
Visited Accident and emergency services on June 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2023
Dear Relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care your family member received from our colleagues in the Emergency Department, that they were treated with so much kindness, and that you feel things have improved on your previous visits. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Your kind words have also been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
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Review titled Extremely poor care
Rated 1 star out of 5
by Anonymous - Posted on 17 May 2023
My daughter arrived at A&E at 3pm, she was told at 7pm that she was being admitted due to the concerning conditions she was presenting with. From 7pm to midnight as I sit here writing this review not one of the nursing staff have come to check on her not even to pop their head round and ask if she is ok or needs anything, clearly poorly enough to require a hospital admission but the nursing care is disgraceful. When asked for an update I was told they are waiting on a bed but can’t give a timeline. So my daughter has been left on a trolley, no pillow, no blanket, has not even been offered a cup of water for 7 1/2 hrs and counting. This is the marvellous NHS! What is marvelous about it.
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 18 May 2023
Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. I am very sorry to hear that your experience with our Emergency Department was not a positive one, this is not the experience I would wish for you and your daughter. I am hoping that things have improved and your daughter is now receiving the care and attention she needs? If this is not the case please make yourself known to the senior nurse responsible for the area caring for your daughter as soon as possible to discuss your concerns so that we can try to resolve them. With regard to your feedback, your comments have been shared with senior staff to inform ongoing work to improve patient and carer experience in our Emergency Departments. If you would like to discuss these concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes Nicky Beecher Patient Experience / Carer Support Service Manager
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Review titled A&E QEH
Rated 5 stars out of 5
by Anonymous - Posted on 03 May 2023
My father was taken to A&E and received tremendous kind compassionate treatment by A&E doctor who read the situation extremely well and negotiated really well a difficult situation I will be writing in with the name of doctor as bedside manor was fabulous. I went home feeling reassured he was in safe hands they went the extra mile, so grateful
Visited Accident and emergency services on May 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 May 2023
Dear relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service your father received at his recent visit to to A+E and that he was treated with so much kindness and compassion. We'd be interested in gathering you and your father's story in more detail as an example of best practice - if this is something you'd be interested in please contact patientexperience@uhb.nhs.uk and we can discuss. Your kind words will also be forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust