Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen Elizabeth Hospital Birmingham.
Reviews
-
Review titled Lessons to be learnt
Rated 4 stars out of 5
by Victoria Dudley - Posted on 23 January 2024
My sister passed away in Critical care and there were some issues that I consider need raising to help you provide an even better service. My sister’s life support was turned off and we have a few issues 1) we consider the consultant should have done this rather than the nurse in shift. We had already had a long conversation with the lovely consultant but we do think she should have been there at the end. 2) we saw one of the members of staff go to the whiteboard to rub my sister’s name off as soon as she had passed. They stopped when they saw us looking thankfully. 3) as soon as she had passed we were offered locks of hair which is a nice gesture but all seemed so surreal straight after. I know the staff deal with this day in day out but for us it was such a traumatic, devastating time.
Visited Intensive Care on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 January 2024
Dear Victoria Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. Firstly can we extend our sincerest condolences on the loss of your sister. We'd be interested in hearing about this in more detail and potentially gathering a relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Really positive experience
Rated 5 stars out of 5
by Natalie - Posted on 09 December 2023
Just wanted to say how grateful I am for such a positive all round experience today Every single member of staff that helped me today was brilliant, polite, helpful and cheery Thank you all!
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 11 December 2023
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent experience you've had recently and that all of the staff you encountered weres o brilliant, polite, helpful and cheery. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Continually ignoring phone calls.
Rated 1 star out of 5
by Anonymous - Posted on 01 January 2024
Tried several ++++ calls to get information. As they had rung me but phone on silent from visiting hospital. Could not find out reason for calls. Left very worried as relative very poorly when I left hospital
Visited Don't know on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 08 January 2024
Dear relative Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are really sorry to hear that you were unable to get the information you needed regarding your relative's admission. If you still have any questions or information that needs clarifying please contact patientexperience@uhb.nhs.uk and one of the team will try and assist you. Best wishes James Cunningham Patient Experience Officer at UHB
-
Review titled 4 years later
Rated 2 stars out of 5
by Stefan Greenway - Posted on 11 December 2023
Still in pain from plate in jaw that keeps getting infected lost 2 teeth when i told them it not the teeth its the plate sat here 8 hours for them prescribe me no pain relief to send me home one day i will get it treated hopefully
Visited Oral and Maxillofacial Surgery on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 13 December 2023
Dear Stefan Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you are having issues getting treated and weren't given any pain relief. We are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled Excellent care
Rated 5 stars out of 5
by Anonymous - Posted on 24 February 2024
My dad was admitted end of December and stayed for two weeks. He was given the best of care and I was updated constantly. The staff on ward 727 were wonderful and kind to my Dad. Thank you.
Visited General Medicine on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 14 March 2024
Dear Relative Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care your father received on Ward 727 and that you were regularly kept updated. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Brilliant department
Rated 5 stars out of 5
by Anonymous - Posted on 15 December 2023
I have been under the haematology/ haemophilia clinic for a while and I can't fault their service at all. The entire team go above and beyond to provide a service. The team are such a friendly bunch, and they deserve credit and appreciation for their hard work.
Visited Haematology on December 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 08 January 2024
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are delighted to hear about the excellent care you've received in the haematology/haemophilia clinic and that they have gone above and beyond to provide an excellent service. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great Service
Rated 5 stars out of 5
by SueG - Posted on 19 November 2023
Cannot fault any of my treatment at QE, staff were amazing, all of them. Cannot name anyone in this review but wanted to thank everyone who cared for me during my stay on Wellcome day care ward. You were all fabulous.
Visited Breast cancer services on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 November 2023
Dear Sue Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received on the Wellcome Short Stay Unit. Your kind words have been forwarded to senior staff to share with the department, if you would like to provide any further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Excellent care
Rated 5 stars out of 5
by Linda ivison - Posted on 30 November 2023
Had elective surgury on 408 for parathyroid removal and neck resection for cancer. Everyone, from cleaners r to health cares, nurses, theatre staff and surgical team were fantastic. Very nervous, but they were all so patient and reassuring every step of the way, and kept me informed throughout. My partner and I thought this could never happen again, but 21 years later here we were, facing a new set of challenges. Thanks to the surgical team’s skills, the outcome is far more positive than we could ever hope to imagine. Given facial and shoulder exercises, and eye care before being discharged. The entire ENT staff and team are a credit to the NHS. Despite hardships faced due to woeful lack of funding, they are amazing people, and my goodness where would we be without them. Thank you to everyone, high and low, you are all fantastic. Linda Ivison, and partner Mick.
Visited Ear, Nose & Throat on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 11 December 2023
Dear Linda Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the slightly delayed response. We are delighted to hear about the excellent care you received from the staff on Ward 408 during your elective surgery and that they were so patient and reassuring. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings as an example of best practice, if this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Your kind words have also been forwarded to senior staff to share with the department, if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
-
Review titled Stressful experience
Rated 3 stars out of 5
by Anonymous - Posted on 17 November 2023
My relative is on the assessment ward and so far had bad experience. They wait so long for attention. When they ask for something or voice their concern they get ignored most of the time. Waiting for an operation is very stressful and compassion needs to be in place. Short staffing and being busy is no excuse for not giving individuals the care and attention they need. We are not happy with the overall care, and improvements need to be made. It’s not acceptable that patients are being ignored and waiting lengthy times when requests are made.
Visited Don't know on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 November 2023
Dear relative Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that your relative's experience on the assessment road has not been a positive one, in particular the lengthy waiting times and lack of care and compassion. We are keen to listen to your concerns in more detail to understand more about what has happened and to try to resolve any outstanding and ongoing issues. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. PALS are here to help and can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Facilitator at UHB
-
Review titled Fantastic service and prompt procedure
Rated 5 stars out of 5
by Anonymous - Posted on 22 November 2023
I attended to Ambulatory Care for a day procedure. All staff I encountered on the day were attentive, kind and caring, and my procedure was performed quickly and efficiently by my surgeon and her team. This was the latest in a number of urology procedures, and at all times I have found all Queen Elizabeth Hospital Birmingham staff to be most polite and professional, helpful and supportive. The professional yet supportive approach has been invaluable in helping me to manage a number of complex health conditions. I would have no hesitation in recommending Queen Elizabeth Hospital Birmingham to others.
Visited Urology on November 2023
Review titled Queen Elizabeth Hospital Birmingham
Replied on 23 November 2023
Dear Patient Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received in Ambulatory Care recently and the other urology procedures you've had here. Your kind words have been forwarded to senior staff to share with the department. We'd also be really interested in hearing about this in more detail and potentially gathering a patient/ story to use in staff training and other meetings as an example of best practice. If this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Best Wishes James Cunningham Patient Experience Facilitator at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust