Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Doctor was great
Rated 5 stars out of 5
by Daniel - Posted on 26 June 2024
Was seen in A+E for a minor eye injury. Felt stupid and embarrassed, scared, had to go on my own. Obviously wasn't a fun experience in general, but just wanted to say that for a service that I know is being pushed to it's capcity right now... everyone was so professional, kind and made me feel looked after while I was feeling vulnerable and worried about my health. In particular, I just want to say thank you to the doctor who saw me, who really was so relaxed, reassuring, informative, and nice. I am sure it is such a difficult job and I was just so impressed with how at ease he was, after midnight on a Sunday, how in the five minutes or so he spent with me he explained a lot and helped a lot with my injury. Very grateful for the care I received from this service and for all the staff who commit themselves to this job! Thank you so much.
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 26 June 2024
Dear Daniel, Thank you so much for taking the time to feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received in the Emergency Department and that you were treated with so much professionalism and kindness during your treatment. We’ll make sure that your comments are recorded and feedback to the teams involved in your care. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
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Review titled Caring and Professional
Rated 5 stars out of 5
by Gabrielle - Posted on 20 June 2024
I had to attend A&E Minor Injuries Unit three times within almost as many days. Initially this was for cutting out an infected cysts on my back, then for ongoing wound care (packing & dressing) as no nurse appointments were available at my local GP surgery or their associated practices. MIU medical staff were unfailingly caring, sympathetic and polite. I felt l was in good hands. I can accept that long waiting times are simply inevitable because of severe understaffing brought on by leaving the European Union and persistent underfunding since 2010. However, I appreciate that other people's perceptions may vary depending on the severity of their condition, intensity of pain and other factors. The many waiting rooms can get a bit cramped and uncomfortable, with noisy, incessant chatting or loud talking on mobiles with speakers on (that's the patients & their companions not staff). One of the MIU check-in staff on the ground floor comes across as discourteous and impatient when asked for assistance with the registration system that isn't always working as it should. This is probably due to her accent and manner of speaking but they could do with a refresher course in how to deal with patients who are in varying degrees of distress and have different levels of computer literacy. In the circumstances, I had the best possible experience in MIU on all occasions.
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2024
Dear Gabrielle Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that you had some issues with the environment and staff attitude we are pleased to hear that overall you consider that your experiences of the Minor Injuries Unit were positive. We'd be interested in hearing about this in more detail and potentially gathering a patient/relative story to use in staff training and other meetings. If this is something you're interested in please contact patientexperience@uhb.nhs.uk and we can arrange to discuss further. Or if you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent
Rated 5 stars out of 5
by Paul Raybould - Posted on 20 June 2024
I arrived 1am on sun. The place was very busy. The staff were very competent and got the numbers down quickly. Wait times were long but no-one could have dealt with it more efficiently. Thanks.
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2024
Dear Paul Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. Whilst we are sorry to hear that you had a long wait we are delighted to hear that the staff looking after you were so competent and efficient. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Professional,efficient & caring
Rated 5 stars out of 5
by Gordon & Lorraine - Posted on 07 June 2024
We attended A&E today following a fall & being advised to do so by our GP. We were triaged , bloods taken , ECG readings taken , X-rays taken , consultation with results of tests & prescription given along with post op instructions all within 3 hours of arrival by a professional, approachable & caring team of nurses / phlebotomists / radiographers / pharmacists & consultant. We would like to thank everyone involved in our care today , & comment how fortunate we are to be able to access this team . Incidentally whilst we were waiting we were asked if we’d like a tea, coffee, biscuit or sandwich … outstanding & totally unexpected ! Thank you all
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Gordon and Lorraine Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are delighted to hear about the excellent care you received when you came into the Emergency Department following a fall and that you were seen, assessed and treated so quickly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Great hospital Service
Rated 5 stars out of 5
by Mr Ahmed Ish - Posted on 12 June 2024
I was treated with respect just under three hours was discharged the nurses staff doctors very kind were help thank you so much
Visited Don't know on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Ahmed Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received and that you were seen, treated and discharged so quickly. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Amazing staff
Rated 5 stars out of 5
by Clare - Posted on 28 June 2024
I was advised to go to the QE by the clinician of my medical practice. I knew this would incur a long, long wait and it did, but every member of staff was efficient, friendly and professional. For my condition, despite the huge number of people there, they left no stone unturned in treating me - I felt I mattered. The staff are under enormous pressure but still maintain a thoroughly friendly and supportive professionalism. Thank you
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 01 July 2024
Dear Clare, Thank you so much for taking the time to feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent service you received in the Emergency Department and that you were treated with so much professionalism and kindness during your treatment. We’ll make sure that your comments are recorded and feedback to the teams involved in your care. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
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Review titled Amazing, caring staff
Rated 1 star out of 5
by Sally - Posted on 28 June 2024
I visited a very dear friend today in the critical care unit. I was amazed at how professional, kind and caring the staff were towards my friend but also to us, a huge thank for all you do for your very poorly patients. Keep on giving the excellent care you give. Well done.
Visited Intensive Care on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 01 July 2024
Dear Sally, Thank you so much for taking the time to feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the professional service you received in the Critical Care Unit and that you and your friend were treated with so much professionalism and kindness. We’ll make sure that your comments are recorded and feedback to the teams involved in your care. If you would like to provide any more information or further feedback about your experience, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback Best wishes Laura Clarke – Patient Experience Team
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Review titled Good practice
Rated 5 stars out of 5
by RozS - Posted on 23 June 2024
My elderly father arrived via ambulance from his care home where he had had a fall. All of the NHS staff we encountered on this day, including paramedics, doctors, nurses, occupational therapy, hospital porters were friendly, caring and professional. My dad had a thorough check up before being discharged. One nurse in particular stood out during this time and we thank him in particular.
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 24 June 2024
Dear Relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care your father received after his fall - and that staff were so friendly and professional. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/. If you have the the name of the nurse you mentioned and wish to pass a message on there then you can do so here. Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
I found the staff in this department very professional, caring and friendly, the procedure was for my husband, he was very nervous about what was going to happen, the staff could not have done enough to ease his nerves, respect to them
Visited Don't know on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2024
Dear Relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that staff were so reassuring during your husband's procedure and were also professional, caring and friendly. If you or your husband would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Fantastic care
Rated 5 stars out of 5
by Bryan - Posted on 27 May 2024
I have recently spent 8 days on ward 727 and had received the most fantastic care. I was treated with humility and professionalism thank you ward 727
Visited Cardiology on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Bryan Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your 8 days on Ward 727 and that you were treated with humilty and professionalism. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust