Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Endoscopy
Rated 5 stars out of 5
by Anonymous - Posted on 20 June 2024
I found the staff in this department very professional, caring and friendly, the procedure was for my husband, he was very nervous about what was going to happen, the staff could not have done enough to ease his nerves, respect to them
Visited Don't know on June 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 June 2024
Dear Relative Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are delighted to hear that staff were so reassuring during your husband's procedure and were also professional, caring and friendly. If you or your husband would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Fantastic care
Rated 5 stars out of 5
by Bryan - Posted on 27 May 2024
I have recently spent 8 days on ward 727 and had received the most fantastic care. I was treated with humility and professionalism thank you ward 727
Visited Cardiology on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Bryan Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received during your 8 days on Ward 727 and that you were treated with humilty and professionalism. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent Care
Rated 5 stars out of 5
by Ann McCulloch - Posted on 24 May 2024
I am under the care of the vasculitis team at the QE and cannot fault the care I receive. The staff show me care and compassion going out of their way to keep me well informed and to explain everything thoroughly to me. The team are welcoming, understanding, friendly, kind, helpful and approachable. My consultant in particular is incredibly knowlegable about my condition and always takes the time to answer any questions providing full and clear answers. I have full confidence in him and the rest of the team. They go above and beyond their duties in order to provide the best possible care showing dedication at all times to their profession and their patients. Heartfelt thanks go to them all.
Visited Don't know on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 19 June 2024
Dear Ann Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving from the vasculitis team - in particular how informative staff are, that staff go above and beyond and how confident your consultant makes you feel. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Nightmare at QE Hospital in A&E
Rated 2 stars out of 5
by Amid - Posted on 03 May 2024
Subject: Complaint Regarding Long Wait Time in A&E Dear QE Hospital Birmingham Management, I am writing to express my extreme disappointment with the excessive wait time I experienced in the Accident & Emergency department on 2nd May 2024. I arrived at 5.30pm and waited for over 9 hours and still I am waiting . The extended wait time was not only frustrating but also concerning, as I was in need of urgent medical assistance. I understand that A&E departments can be busy, but waiting over 9 hours is unacceptable and raises serious concerns about the efficiency and effectiveness of your services. I hope that you will investigate this matter promptly and take steps to ensure that such long wait times do not occur in the future. Patients in need of urgent medical care should not have to endure such lengthy delays. Sincerely, Syed
Visited Accident and emergency services on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 May 2024
Dear Syed Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response but we were seeking guidance on how best to respond. We are really sorry to hear that you have serious concerns over your experience - in particular the very long wait. If you think it’s appropriate and you haven't already we are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled PALS Unfriendly
Rated 3 stars out of 5
by Anonymous - Posted on 09 May 2024
I can compliment the Nurses, Doctors and Surgeons when I was recently there . However the team at PALS are unfriendly and not helpful. at all. Unfortunately this gives the hospital a bad reputation when the department that is meant to help patients and visitors are non approachable. Again top marks to the doctor's, surgeons and nurses though.
Visited Don't know on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 June 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. Whilst we are pleased to hear that you're happy with the care provided by clinic staff we are sorry to hear that you had some issues with our PALS team. If you would like to provide any more information or further feedback about your experience, in particular any more detail regarding your experience with our PALS team, please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Discusting treatment
Rated 1 star out of 5
by Ann leslie - Posted on 11 May 2024
They send my mom home with no bottom clothes on last time she was in and this time they eventually answered then put the phone down when I have spent most of the day trying to contact them. They are despicable
Visited Accident and emergency services on May 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 May 2024
Dear Ann Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the slightly delayed response. We are really sorry to hear that there have been a number of issues with your mother's care and you haven't been able to contact the department looking after her. If you think it’s helpful we are really keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Apalling !!
Rated 1 star out of 5
by RIchard - Posted on 09 April 2024
I was at the department visiting with my elderly parents and arrived for a 13:00 appointment - Still sat here as i write at 17:25 waiting to be seen, requested an explanation and the doctor said i either wait another hour or to rebook !!!! Great customer service , and an example of the dire straights the NHS is in , its not underfunded , its inefficient ... there is a big difference !
Visited Ophthalmology on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 April 2024
Dear Richard Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really sorry to hear that you had to wait so much longer than you expected when attending with your parents. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Nightmare
Rated 1 star out of 5
by Anonymous - Posted on 03 April 2024
I came into qe a&e between 2-3pm. After a while I was triaged and told to wait in the waiting area. After another long wait I was called in again for bloods and ecg. The 2 nurses who triaged me were not very nice or kind just dome their jobs! I was then told to go back to the waiting room again, which by this time was pretty full. At 11pm a doctor came and told me I was staying but there were no beds. I had to sit in the waiting area all night with no warning this may be the case! A nurse came to me to do another ecg and was so rough with me, she then got angry when she realised I'd already had an ecg done previously to which I explained my heart rate was high. She told me the ecg should have been done at 12 it was now 2am! In the morning I can say only one nurse actually bothered with me and looked after me. She went above & beyond. I had the worst a&e experience of my life. I was finally discharged 24hrs later and at 5pm I received a phone call to ask where I was as a bed was available to me, but I'd already been discharged.
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 April 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the slightly delayed response. We are really sorry to hear that there were so many issues with your visit to the Emergency Department - in particular long waits to be seen, a long wait overnight in the waiting area without a bed and the attitude of nursing staff. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this and haven't already please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Caring and excellent service
Rated 4 stars out of 5
by Anonymous - Posted on 27 April 2024
I came for a colonoscopy this afternoon and whilst initially feeling nervous, I can’t praise the team enough for their reassurance and professional manner. The nurse who initially prepared me for the procedure answered any questions I had. I appreciated having my own private area/room while I waited to go in. The team who carried out the procedure were really caring and friendly; I felt I was in god hands. Because I had sedation, I had to wait in recovery until I was ready to go home. Again, the staff were extremely friendly whilst they got some food and drinks. I expected to have to wait a long time however it was all over in under an hour. Thank you to the team for making quite an embarrassing and invasive procedure, dare I say… an almost pleasurable experience.
Visited Gastrointestinal and Liver services on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 April 2024
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really pleased to hear about the care you received before, during and after your colonoscopy and that you had to wait for a lot less time than you expected. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
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Review titled Excellent Practice
Rated 4 stars out of 5
by Constance Spence - Posted on 19 April 2024
I was in the Ambulatory Day Care Unit for my Cataract Surgery and all the staff in there were lovely & friendly..the Cataract Surgery went well..the surgeons & nurses were fantastic and looked after me while I had the procedure done
Visited Cataract Surgery on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 April 2024
Dear Constance Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on the Ambulatory Care ward and how lovely and friendly the staff were. We're also really pleased to hear that the surgery went well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust