Queen Elizabeth Hospital Birmingham
Mindelsohn Way, Edgbaston, Birmingham, B15 2WBContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
Leave a review
Help others by sharing your thoughts and experiences about Queen Elizabeth Hospital Birmingham.
Reviews
-
Review titled Excellent medical care but poor communication
Rated 4 stars out of 5
by Carol Miller - Posted on 09 May 2024
I spent six nights in the hospital being treated for pneumonia. Medical attention was excellent, very focussed and detailed. I was disappointed by the lack of communication between doctors and myself and doctors and nurses. On one occasion I was told by the doctor that I might go home that day. When I heard nothing more I sought out the doctor to find out what was happening and was told. ‘Oh no you’re not going home today, it will be later in the week’. On the final day the doctor said I would go home that afternoon. By 5pm I heard nothing more so spoke to the nurse who said they didn’t know I was to go home. A letter was prepared for me but as the pharmacy was closed I was sent home with one pill for the next morning and a friend had to go to the hospital the next day to collect the rest of my prescription. Better communication would have prevented these problems.
Visited General Medicine on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 May 2024
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. Whilst we are pleased to hear that the care you received was excellent we are sorry there were a number of communication issues - particularly around your discharge. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled 24 hour urine test
Rated 3 stars out of 5
by Liz F - Posted on 04 June 2024
I was seen by doctor on 2 April in his endocrinology clinic. He was very personable and reviewed blood tests previously completed and confirmed I had Primary Hyperthyroidism. He told me me this would likely need an operation to remove adenomas. I was then sent for blood tests and asked to do a 24 hour urine test. ( I was given 2 x2.5 litre containers and returned the the the following Monday) I received a letter on the 4 th of April saying I would need a dexascan ‘in the near future’ After 6 weeks I contacted QE by phone and asked when urine results would be available . He who didn’t give a name told me they were not available yet! I was appalled by this fobbing off technique as I know results are available pretty quickly. He couldn’t give me any indication when my dexa scan would be! Meanwhile osteopenia is getting worse and I worry constantly about the devasting effect the high calcium is having in my triplex kidneys . So while the appointment went well and confirmed what I already knew, the follow up or lack of has been appalling and upsetting. It is now over 2 months ! Hopefully my letter may generate a response??
Visited Endocrinology and Metabolic Medicine on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 05 June 2024
Dear Patient Thank you for taking the time to provide feedback about Heartlands Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that you have had issues getting your test results and a scan date. If you think it’s helpful we are keen to listen to your concerns in more detail and to try to help. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details - in particular your full name and hospital number if you know it so we can speak to the relevant team about your outstanding results and scan. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Outstanding care
Rated 5 stars out of 5
by Elizabeth - Posted on 08 May 2024
I was cared for by A & E, the ENT team, and Ward 408 during a 7-night admission. I received great kindness and respect, as well as extremely effective clinical care. Especially impressive were the liaison between departments (eg. contacting other teams involved in my quite complex care) and the good communication with me, about what was going on. I want to mention also the responsiveness and kindness of everybody on Ward 408, who always took time for a friendly interaction, as well as providing the things demanded by their jobs. This is true of everyone, including those who visit the room to clean or to bring water - and I cannot praise enough the extraordinary nursing team. Thank you! I came in quite ill, and left mended and reassured.
Visited Ear, Nose & Throat on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 May 2024
Dear Patient Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are really pleased to hear that you were cared for with kindness and respect in the Emergency Department and on Ward 408 and that the clinical care was so effective. We're also pleased to hear that the communication between departments was so effective and that staff took time to have proper interactions with you. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham
-
Review titled Kind and thorough
Rated 5 stars out of 5
by Elspeth - Posted on 11 April 2024
My appointment was at 4 pm and various tests were done very efficiently and politely without delay. I did have to wait to see the Consultant who was very thorough in both his investigations and his explanations. He was very kind and polite and even shared his mango drink with me! What is incredibly impressive is my receipt 2 days later of his detailed report. He must have done it at the end of a long and intense day. Thank you so much.
Visited Ophthalmology on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 April 2024
Dear Elspeth Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your appointment went so well and that the consultant was so thorough, kind and ensured you received your appointment soon after. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Ward 411 great
Rated 5 stars out of 5
by Nikkala nend - Posted on 18 April 2024
I had my shunt surgery I was on ward 411 I was so nervous going to this ward as usually I go to 407 or 409 all the staff on 411 were so great really looked after me Thank you so much and the theatre staff are great everytime I've had a operation.
Visited Neurosurgery on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 29 April 2024
Dear Nikkala Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham - apologies for the delayed response. We are delighted to hear about the excellent care you received on Ward 411 after your shunt surgery and that staff looked after you so well. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great, professional, caring environment.
Rated 5 stars out of 5
by Liz Rippin - Posted on 12 April 2024
I attended A&E with my two lifelong friends, the husband being very unwell. He arrived by ambulance and in a poorly state. We followed by car. Yes there was a wait to get into the hospital but the ambulance crew were amazing during this time. Once inside the hospital he was treated with the utmost care and kindness. His examination was thorough and I personally felt humbled by the obvious dedication and care that the paramedic team gave in the Ambulance Unit. The A&E doctor was thorough and left no stone unturned in trying to identify the cause of my friends problems. The NHS have to put up with a lot of negativity but I for one am a huge supporter of this wonderful institution that has been underfunded and underrated for far too long and the Queen Elizabeth hospital in Birmingham is one of the best! So thank you, one and all.
Visited Accident and emergency services on April 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 15 April 2024
Dear Liz Thank you so much for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are pleased to hear that your husband was looked after so well during his recent visit to the Emergency Department and that he was treated with the utomost care and kindness. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Poor Practice
Rated 2 stars out of 5
by Anonymous - Posted on 07 March 2024
Just to think it’s an emergency department, I walked into. Nurses and doctors, acted like they didn’t care. I kept on pleading as I was in severe pain. All I was told was I had not stayed past 6 hours which was the waiting time and I saw some doctors gisting and not doing anything until I fortunately found a doctor who happened to not work in the department who had to speak to them of which they finally gave me paracetamol. They acted as if they don’t care. I felt like I was going to faint, the pain was unbearable. I think the staff should do better, empathy and care were lacking in the values of the staff.
Visited Accident and emergency services on March 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that your experience of the Emergency Department was not a positive one and it took a non ED doctor to intervene and advocate on your behalf. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Totally respected
Rated 5 stars out of 5
by Chris Allen - Posted on 20 March 2024
Seeing a 'Specialist' in the 'Neurology Department', in the 'Heritage Building', was brilliant. He was explaining everything to me and wanted to make sure I knew I had help when/if needed. Appreciated I had my partner with me and acknowledged her loads. Felt so comfortable and valued. Shook our hands like anything and made sure we called him by his first name.
Visited Neurology on March 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 21 March 2024
Dear Chris Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care you received from your neurologist and that he communicated so well with you and your partner. If you would like to provide any more information or further feedback about your experience (in particular the name of the specialist you saw so we can pass a message on) please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled Great Service
Rated 5 stars out of 5
by Kelly - Posted on 06 May 2024
Very helpful staff ,, excellent,, very professional. I have attended there as an out patient couple of times,,, always seen on the appointment time
Visited Oral and Maxillofacial Surgery on March 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 10 May 2024
Dear Kelly Thank you so much for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham- apologies for the delayed response. We are delighted to hear about the excellent care you've been receiving at your outpatient appointments. If you would like to provide any more information or further feedback about your experience please visit the hospital webpage https://www.uhb.nhs.uk/get-in-touch/feedback/ Best Wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
-
Review titled 2 week waitr for cancer first seen a 12 weeks
Rated 1 star out of 5
by Anonymous - Posted on 17 February 2024
first saw a doctor and had history taken at 12 weeks following 2 week cancer referral. Doctors failed to answer letters.fFailed to take biopsies which means I had waited months longer with symptoms, All about me without me.Should be in special measures.
Visited General Medicine on February 2024
Review titled Queen Elizabeth Hospital Birmingham
Replied on 20 March 2024
Dear Patient Thank you for taking the time to provide feedback about Queen Elizabeth Hospital Birmingham – apologies for the delayed response. We are really sorry to hear that there were delays seeing a cancer doctor and communication wasn't responded to. We are keen to listen to your concerns in more detail and to try to help if there are any outstanding issues or things we can learn from. If you are happy to do this please make contact with the Patient Advice and Liaison Service (PALS) to provide your details. They can be contacted by phone 0121 424 0808, by email PALS@uhb.nhs.uk, or by contact form at https://www.uhb.nhs.uk/forms/contact-complaint-concern Best wishes James Cunningham Patient Experience Officer at University Hospitals Birmingham
Information supplied by University Hospitals Birmingham NHS Foundation Trust