Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled Bad practice
Rated 1 star out of 5
by Ugne Kaskauskaite - Posted on 03 January 2025
I want to report on yesterday's Queen Elizabeth Hospital ENT department appointment. My appointment was 02/01/2025 at 3:45 pm at Outpatient area G. First of all, the appointment was not with a doctor I saw for my first app.I was seen by an ENT doctor in Lewisham hospital on 27th October, and because of my chronic sinusitis issues and lost of smell, I was sent for CT scan.I did a CT scan on 14th of December.When I arrived at the appointment yesterday, the doctor could not find the results of my CT scan. When I had a CT scan they said in 10 days my results would be sent to my doctor.So in the end ENT doctor could not do anything without results and I was sent home.It is disappointing as I have chronic sinusitis which impacts my life massively, I have traveled to this appointment, back and forth I spent 3 hours on the buses because I live in Hither Green and my regular hospital, Lewisham Hospital, but this time I was sent to Queen Elizabeth.I have fibromyalgia so it is very hard for me to travel that long, especially for no reason, I was advised nothing because the scan results were not there.Is it the best way to use the NHS and my resources?I always get messages about how important it is to keep your appointments and when I do so from the ENT department side nothing is done. Maybe it would be good to check documents before an appointment and to cancel it if they can not find results. I have fibromyalgia and these kinds of things put me in a flare-up.I am feeling very sick today because of the travel and waiting and then realizing that all this was for nothing!
Visited Ear, Nose & Throat on January 2025
Review titled Queen Elizabeth Hospital
Replied on 09 January 2025
Dear Ugne Please accept our apologies for the negative experience you have had at your recent appointment at Queen Elizabeth Hospital and the lack of communication. If you would like us to investigate further. Please contact our patient advice liaison service (PALS). They can be reached on pals.lewisham@nhs.net Kind regards Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust
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Review titled Update the A&E waiting room,
Rated 5 stars out of 5
by Tom Liversage - Posted on 23 December 2024
After waiting in a&e at qe Woolwich, for over 7 hours, I have no complaints the staff,nurses doctors, security, everyone was fantastic could not be better, but sitting there on the wall for a start is about a 60in TV screen only stating waiting time, ( which at one point reached 7hr 15 min) what can't the TV screen actually show TV programmes just sitting there is brain numbing pleased give us something to watch to help pass the time, and lastly after sitting there for so long why do the seat have to be hard plastic,???. what is the matter with cushioned or padded seats, just a couple ideas to make patients waiting a bit more bearable
Visited Accident and emergency services on December 2024
Review titled Queen Elizabeth Hospital
Replied on 07 January 2025
Good afternoon, Tom Thank you very much for taking the time to share the experience that you had recently at Queen Elizabeth Hospital Emergency Department. I have shared your kind words with the relevant department to advise is there something that can be done here? Thank you, Amanda Yates Matron Emergency Department Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Terrible
Rated 1 star out of 5
by Jane - Posted on 07 December 2024
I was sent here after visiting urgent care at Queen Mary's. I was referred with a suspected condition that would require surgery. At the point of writing this, I was waiting over 7 hours - 5 of these were after being told I need a CT scan and having had a canula put in for possible surgery. As a result I had not eaten or drunk since the night before. Every time I tried to glean any information, I was given very little, dismissed or told to just keep waiting. When I asked a doctor, they couldn't find me on the CT list, presumably meaning my wait will now be even longer. I understand that hospitals are under immense pressure but there seem to be no systems that ensure efficiency, and the way in which I was spoken to repeatedly was not reassuring or supportive. I found the experience gave me no faith in the treatment I might receive. I felt ignored and dismissed. I dread to think what time I might get home or be admitted for further treatment. A terrible experience, aside from one doctor who took some time to listen but was unable yo give me any useful information.
Visited Accident and emergency services on December 2024
Review titled Queen Elizabeth Hospital
Replied on 23 December 2024
Good Morning Jane Please accept our apologies for the negative experience you have had at your recent appointment at Queen Elizabeth Hospital and the lack of communication. If you would like us to investigate further. Please contact our patient advice liaison service (PALS). They can be reached on pals.lewisham@nhs.net Kind regards Patient Experience team
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Review titled Awful
Rated 1 star out of 5
by Anonymous - Posted on 16 December 2024
Visited for a bloods appointment that was pre-booked. Told I would need to wait around 1 to 1.5 hours for results. After 2.5 hours, I am still waiting. Told bloods are back but now I need to wait for the doctor & they never give times as they don't know when the doctor will be available. The car park has now cost me a small fortune, there is seemingly no consideration for people's time, and the process is ridiculously inefficient. How can a hospital operate in thus way? I would not be able to even consider such appalling service in my work. On arrival, it was completely unclear where I needed to go. Staff could see me arrive & pretty much ignored me until I walked up to someone to ask if I was even in the right place. Again, I would not be able to simply ignore someone in my place of work. Something needs to change.
Visited Don't know on December 2024
Review titled Queen Elizabeth Hospital
Replied on 31 December 2024
Good Morning We are sorry that you had such a bad experience. We have been advised by our pathology Team without patient details they cannot check on the blood samples. If you would like us to investigate further, please contact out Patient Advice and Liaison Service (PALS) on 020 8333 3355 or pals.lewisham@nhs.net Kind Regards Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust
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Review titled Unprofessional
Rated 1 star out of 5
by Peter Eaton - Posted on 14 November 2024
Still waiting after cancer diagnosis two and a half weeks ago for any information regarding my future treatment, they keep promising to call but don’t, they either don’t care or ???? Don’t trust them anymore at all.
Visited Prostate Cancer Service on November 2024
Review titled Queen Elizabeth Hospital
Replied on 18 November 2024
Dear Mr Eaton, I am sorry that you have been made to wait for a follow up to your recent diagnosis. It is our understanding that you now should have been contacted by the relevant team to update you regarding your treatment. If this is still not the case, please let us know your contact details via our email address, LG.PatientExperienceLGT@nhs.net, and we will follow up on your behalf. Thanks, Patient Experience Team
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Review titled Pay for Parking signage is stupid
Rated 5 stars out of 5
by Anthony - Posted on 28 November 2024
The machine to pay for parking at the hospital entrance is stupidly set up, with signs that have not been looked at intelligently for the benefit of customers coming to it for the first time. You can type in a car's numberplate easily enough, but then you notice that the warning about typing the details exactly right puts a space in the numberplate and there is no space on the keypad. You feed a card into the slot and nothing happens, until you grovel down low and see a keypad asking for a P I N number followed by Enter, but there is no key marked Enter. Your card is declined, so you try again. A queue builds up behind you. Fortunately one person in that queue knows the trick for using the machine: there is a pad for tapping a contactless card. However, that pad is not marked. Whoever set up and manages this machine needs a boot up backside. Also whoever set up this feedback website for saying that "Your review cannot include words that are all in capital letters", because card payments need a P I N number and hospitals are full of acronyms such as M R I, C O P D, etc.
Visited Don't know on November 2024
Review titled Queen Elizabeth Hospital
Replied on 23 December 2024
Good Afternoon We are sorry that you had such a bad experience with parking at the hospital. We have forwarded your feedback to the Car Parking team to address the issues. If you would like us to investigate further, please contact out Patient Advice and Liaison Service (PALS) on 020 8333 3355 or pals.lewisham@nhs.net Kind Regards Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust
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Review titled Brilliant care
Rated 5 stars out of 5
by John Berritt - Posted on 05 October 2024
I had to return to Queen Elizabeths at the request of my GP due to an ongoing leg issue. I was seen within 10 minutes, bloods taken etc, the nurse who dealt with me was brilliant and I didn't even feel the needle going in for the bloods which is rare as I am normally stabbed various times looking for a vein. The Doctor I saw on the 25th September recognised me and came over to see how I was, we had a chat and he said he would be back once he got my case records, I was shocked that he remembered me as these guys must see hundreds of people but it really reassured me that I had a Doctor who wanted to help me. He came back and was proper on the case he was even questioning my wife about my sleeping as he was worried about my breathing, he took more samples of my infected leg and put me on an antibiotic drip, I was also given Morphine for my pain. I cannot speak highly enough of the Doctor, Nurses and Staff in this department, they made me feel like a person and not just a number.
Visited Accident and emergency services on October 2024
Review titled Queen Elizabeth Hospital
Replied on 17 October 2024
Dear John Thank you for your feedback, it is fantastic to hear you felt cared for from the moment you arrived. We will share this with the team. Kind regards, Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust 1st Floor Owen Centre Lewisham High Street London SE13 6LH
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Review titled Wonderful professionals
Rated 5 stars out of 5
by Sarah - Posted on 16 October 2024
The staff took great care of me all the time. Taking the time to explain every procedure to me. I really felt like a person and not just a number. Every member of staff that crossed my path was extremely supportive and caring. I put my complete trust in them and never had any doubts regarding the treatment I received. Amazing dept with amazing professionalism at all times. Well done the SDEC dept and thank you.
Visited Accident and emergency services on October 2024
Review titled Queen Elizabeth Hospital
Replied on 28 October 2024
Thank you for your positive feedback. I am pleased to hear that your experience in our emergency department was one of trust and care. I hope your recovery is going well We appreciate all feedback and I will share this with our team. Cathy Rogers SENIOR SISTER Emergency Department
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Review titled People skills need improving
Rated 1 star out of 5
by Anonymous - Posted on 03 October 2024
Advised to attend A&E by 111 due to chest pains. Triage nurse was rude and dismissive as soon as discussion continued and I mentioned mental health and she tried to brush off pain as panic attack. It was not! Staff need to understand better how to relate to people and not make ill-informed judgements, or dismiss people if there is any mention of mental health. I had hoped this discrimnation had changed. Clearly not. When finally got to see doctor he was great and understanding and got to root of problem without judgment.
Visited Accident and emergency services on October 2024
Review titled Queen Elizabeth Hospital
Replied on 14 October 2024
Good Morning I am very sorry to hear about your experience, we aim to provide high standards of care to all patients regardless of their reason for attending. The Trust champions non-discriminatory behaviours and it was very disappointing to hear that you were left feeling this way after interaction with a staff member. Please accept our apologies, we will be reminding all staff of the importance of appropriate attitude and the Trust values. All feedback is extremely important to us and gives us an opportunity to improve our service, if you would like to discuss this further please contact our PALS department on pals.qeht@nhs.net Thank you for your feedback and helping us to improve the service. Amanda Yates ED Matron
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Review titled Great practice
Rated 5 stars out of 5
by Anonymous - Posted on 18 October 2024
Tuesday night in A&E after traffic accident seen within 10 minutes then waited an hour for Doctor the care received was incredible . Wonderful staff . But disgusted by the verbal abuse they were receiving by so called people waiting to be seen. They deserve better than this as these are the people who are there to help and support us .
Visited Accident and emergency services on October 2024
Queen Elizabeth Hospital has not yet replied.
Information supplied by Lewisham and Greenwich NHS Trust