Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
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Reviews
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Review titled great practice & a very busy place.
Rated 3 stars out of 5
by Mrs Jurgita Pirinauske - Posted on 05 September 2024
on the 04/09/2024 I came to the hospital to see emergency doctor there I refused to sit for another 2 and half hours next to the middle age generation there they illness badly affected surrounded visitors,for that reason I have decided to give my personal experience for a very old lady ,to jump into the '' sport club'' rather than sitting and doing nothing for several hours and draining energy from the others.
Visited Accident and emergency services on September 2024
Review titled Queen Elizabeth Hospital
Replied on 04 October 2024
Good morning Jurgita Thank you very much for taking the time to share the experience that you had recently at Queen Elizabeth Hospital. It is nice to hear you felt it was a good practise although it was very busy. I have shared your kind words with the team. Kind Regards Morrine Sooman Morrine Sooman Patient Experience Administrator Lewisham and Greenwich Trust 1st Floor Owen Centre Lewisham High Street London SE13 6LH
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Review titled Great care
Rated 4 stars out of 5
by DEBORAH - Posted on 08 November 2024
Mum of 85 years was taken in ambulance to A&E, in absolute agony in her femur, eventually had x-ray to show total break, they acted quite quickly then, unfortunately the morphine did not touch the pain, that was Sunday, Monday operated total new hip, plate in femur and wired, she was in ward 20 for almost 2 weeks , the care in that ward was brilliant, I did not have one moan, the ward was clean and tidy and the nurses were very kind Mum now in QE Sidcup for rehab, they to have been brilliant Thank you again
Visited Orthopaedics on September 2024
Review titled Queen Elizabeth Hospital
Replied on 03 December 2024
Dear Deborah, Thank you so much for taking the time to share your feedback about the care your mum received at Queen Elizabeth Hospital. We are truly grateful for your kind words and are delighted to hear about your positive experience during what must have been a very stressful time for you and your family. It is heartening to know that our teams in the Emergency Department and Ward 20 were able to provide the care and support your mum needed following her femur fracture. We understand how critical timely and compassionate care is, particularly in emergency situations, and we’re pleased that her surgery and subsequent care went smoothly. Your comments about the cleanliness of the ward and the kindness of the nurses will be shared with the team on Ward 20, as such feedback means so much to them. We are also glad to hear that your mum’s rehabilitation at QMS Sidcup is going well and that the staff there have been brilliant in continuing her care. We wish her a smooth recovery and hope that she regains her strength and mobility soon. Your feedback will be shared with our teams to acknowledge their dedication and to inspire continued excellence in patient care. Additionally, we will draft a public response for the NHS and Care Opinion website that reflects your sentiments, ensuring your gratitude is visible to all who contributed to your mum’s care. If you have any further feedback or suggestions, please don’t hesitate to reach out. Thank you once again for your kind words. Warm regards Marcia Blackwood Matron
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Review titled Terrible
Rated 1 star out of 5
by Anonymous - Posted on 10 September 2024
After sitting in A&E for 6 hours I walked out. I went to A&E for a suspected detached/tear in my retina. This condition is a medical emergency and yet 6 hours later after being triaged twice and a set of bloods taken I was still sat there. I was told the wait could be another hour or two. I appreciate that it’s a busy department but your triage is ridiculous. Why bloods tests when I have an eye problem? It’s a waste of resources. I have been to another A&E dept since and they dealt with the matter in the way it should have been. I now have a specialist looking at my eye. I will never return here again. Really poor facilities too.
Visited Accident and emergency services on September 2024
Review titled Queen Elizabeth Hospital
Replied on 10 October 2024
With the complaint being anonymous and a date unknown it is difficult to be specific however I would like to offer an explanation for clarity. Firstly I am sorry that this patient feels his experience in our department was so awful. All patients presenting to the emergency department are first streamed by an urgent Care streamer in order to avoid inappropriate attendances to the ED. I am presuming that rather than being triaged twice this patient was initially seen by UCC and streamed back for an ED review, this process does not delay the patients journey as they are still seen by ED according to the time that they walked through the front door. Secondly, in an emergency department it is essential that patients are seen in order of clinical priority and not in order of attendance. Patients presenting to an emergency department are assessed and prioritised according to the Manchester Triage System. This is a clinical risk and management tool that helps ensure patient safety and enables emergency clinicians to safely manage patient flow when clinical need far exceeds capacity. Patients triaged as a category 1 or 2 are those requiring immediate treatment such as cardiac arrests or patients requiring resuscitation. This patient would have been assessed by a triage nurse and prioritised according to this tool. Without knowing patient specifics I am unable to explain why this patient needed blood tests however I would agree based on the initial presentation complaint this does seem unusual however he attended with a ? suspected retinal detachment and this had not been confirmed as a diagnosis, without the history I am unable to discern if there were alternative diagnosis's. Lastly, I would sincerely like to offer my apologies in regards to this complaint and the long wait times experienced. As a department we do everything in our power to reduce waiting times but unfortunately the demands on the service are sometimes higher than expected. We will ensure that this users experience will be shared with staff in order to improve services in the future and possibly prevent unrequired testing. Kind Regards Clair Casserly Staff Nurse
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Review titled Caring and kind staff
Rated 5 stars out of 5
by Kate - Posted on 19 September 2024
We had to go to children’s A&E and were admitted to Safari ward. All the staff we met whilst we were there were wonderful. The play team were brilliant and kept our son entertained and happy, one of the ladies even came to see us when we were on the ward and was so helpful. We did not have one negative experience with any staff we met. Every nurse and doctor explained everything to us clearly and fully and were very supportive and understanding. Overall, given the circumstances, we had a really positive experience and we are so grateful that both the Safari Ward and children’s A&E were so supportive. Thank you all.
Visited Children's & Adolescent Services on September 2024
Review titled Queen Elizabeth Hospital
Replied on 07 October 2024
We are so pleased to hear of your positive experience when having to attend the children’s emergency department. The play team are new to ED so it is greatly reassuring to hear what a positive difference they can make to our patients experience. We hope your child is feeling much better. Kind regards, Jenna Jenna Lloyd Senior Sister (Ward Manager) Paediatric Emergency Department
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Review titled Excellent Service
Rated 5 stars out of 5
by Sheila O’Halloran - Posted on 24 August 2024
Seen on time. The consultant was professional and friendly and explained exactly what was going on. I have complete trust in him.
Visited Ear, Nose & Throat on August 2024
Review titled Queen Elizabeth Hospital
Replied on 04 September 2024
Morning Sheila Thank you for taking the time to write to us, your kind words are appreciated’ This will be shared with the team. All the best, Jonathan Old Associate General Manager
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Review titled Wonderful care
Rated 5 stars out of 5
by Patricia Caddick - Posted on 07 August 2024
In what I recognise as extremely demanding circumstances, the doctors who helped me were efficient and unfalingly courteous. I am very grateful for their help.
Visited Accident and emergency services on August 2024
Review titled Queen Elizabeth Hospital
Replied on 16 August 2024
Dear Patricia, Thank you for your feedback. I am glad you had a very good experience whiles receiving your care in the department. What you have just describe reflects on our true values as a department and the hospital. Thank you for taking your time in highlighting your observations and recognising the extreme circumstances the staff were going through to ensure patients receive the best of care . Excellent Patients care is our number our priority. Thank you. Kind Regards George Adomako Matron Emergency Department QEH. Woolwich Lewisham and Greenwich NHS Trust
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Review titled Word Salad and ugly bedside manner
Rated 1 star out of 5
by Anonymous - Posted on 06 August 2024
I recently had a gynecological issue that required urgent attention. While the A&E staff were excellent, I found the response from the gynecology team to be somewhat disappointing. There seemed to be a delay in their involvement, which unfortunately extended my stay in the hospital. I understand that medical professionals are busy, but clear and concise communication about treatment plans would be beneficial. Additionally, the ability to answer patient questions with confidence is essential. Overall, while I appreciate the efforts of the medical staff, I believe there is room for improvement in terms of patient care and communication within the gynecology department.
Visited Gynaecology on August 2024
Review titled Queen Elizabeth Hospital
Replied on 10 October 2024
We will share this feedback to our consultant colleagues at the next Consultant meeting. ED specialty response times are closely monitored by the gynaecology team. We are committed to timely reviews for patients waiting to be seen in ED and on the inpatient wards at QEH. Thanks Barbara Barbara Healy Head of Nursing Gynaecology, Sexual Health and HIV Lewisham and Greenwich NHS Trust
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Review titled Extremely Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
I went to the hospital as I had all pregancy symptoms and after 6th week I start bleeding heavily. The emergency nurse was extremely rude and didn’t spend anytime listening time. She had zero empathy, gave no medicine. And I still have no answers to what happened. It’s still happening but she just didn’t help me.
Visited Accident and emergency services on July 2024
Review titled Queen Elizabeth Hospital
Replied on 24 October 2024
Unprofessional attitude/ rudeness does not reflect on our department and the trust values. Rudeness of staff to patients is taken very seriously in the department. I have there sent a generic message reminding all staff of remaining professional and having empathy at all times. I am sorry the patient felt not been treated with empathy. Thank you. Kind Regards George Adomako Matron Emergency Department QEH. Woolwich Lewisham and Greenwich NHS Trust
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Review titled ''Great Service & Great practice''
Rated 5 stars out of 5
by Jurgita - Posted on 02 August 2024
Congratulation-well done Doctor! I had a very positive outcome of the A & E Urgent Care Unit regarding my main concern how to reduce allergic reaction on my both legs. The night shift doctor been more than welcome with a pleasant manners to proceed prescription there I mostly need to stop itchy rashes on my skin and it worked ASAP .Thank you for your kindness and respectful job. Kind Regards Jurgita
Visited Accident and emergency services on July 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Horrific experience
Rated 1 star out of 5
by Wendy - Posted on 05 August 2024
I would like to share my feedback regarding my delivery and postnatal experience at Queen Elizabeth Hospital. When I reported that my water had broken, the midwives did not take my concerns seriously and insisted it was just the gel from a vaginal assessment. As a result, my child remained in the womb for nearly a day without amniotic fluid, eventually passing meconium in the womb. This situation led to an emergency c-section, which I believe could have been prevented with timely intervention. Post-delivery, I experienced a significant lack of support from the care assistants and staff. The staff often mentioned they were short-staffed, which impacted the level of care I received during a critical time. I hope that sharing this feedback will contribute to improvements in patient care and staffing at the hospital.
Visited Neonatal Care on July 2024
Review titled Queen Elizabeth Hospital
Replied on 07 August 2024
Dear Wendy. Thank you so much for taking the time to give feedback on the care you received when you attended the Queen Elizabeth site maternity service. I am so sorry to learn of your experience and can see that it might be helpful to explore the issues you have brought to our attention in more detail with you. If this is something you would like to do please get in touch with the complaints team via email: LG.ComplaintsTeam@nhs.net who will be pleased to assist you to either arrange a meeting or a conversation with a senior midwife in the first instance to explore how we can best address the issues you raise. Kind regards Sue Sue Chatterley Associate Director of Midwifery & Neonatal services Lewisham and Greenwich NHS Trust
Information supplied by Lewisham and Greenwich NHS Trust