Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Extremely Rude Staff
Rated 1 star out of 5
by Anonymous - Posted on 08 July 2024
I went to the hospital as I had all pregancy symptoms and after 6th week I start bleeding heavily. The emergency nurse was extremely rude and didn’t spend anytime listening time. She had zero empathy, gave no medicine. And I still have no answers to what happened. It’s still happening but she just didn’t help me.
Visited Accident and emergency services on July 2024
Review titled Queen Elizabeth Hospital
Replied on 24 October 2024
Unprofessional attitude/ rudeness does not reflect on our department and the trust values. Rudeness of staff to patients is taken very seriously in the department. I have there sent a generic message reminding all staff of remaining professional and having empathy at all times. I am sorry the patient felt not been treated with empathy. Thank you. Kind Regards George Adomako Matron Emergency Department QEH. Woolwich Lewisham and Greenwich NHS Trust
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Review titled ''Great Service & Great practice''
Rated 5 stars out of 5
by Jurgita - Posted on 02 August 2024
Congratulation-well done Doctor! I had a very positive outcome of the A & E Urgent Care Unit regarding my main concern how to reduce allergic reaction on my both legs. The night shift doctor been more than welcome with a pleasant manners to proceed prescription there I mostly need to stop itchy rashes on my skin and it worked ASAP .Thank you for your kindness and respectful job. Kind Regards Jurgita
Visited Accident and emergency services on July 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled Horrific experience
Rated 1 star out of 5
by Wendy - Posted on 05 August 2024
I would like to share my feedback regarding my delivery and postnatal experience at Queen Elizabeth Hospital. When I reported that my water had broken, the midwives did not take my concerns seriously and insisted it was just the gel from a vaginal assessment. As a result, my child remained in the womb for nearly a day without amniotic fluid, eventually passing meconium in the womb. This situation led to an emergency c-section, which I believe could have been prevented with timely intervention. Post-delivery, I experienced a significant lack of support from the care assistants and staff. The staff often mentioned they were short-staffed, which impacted the level of care I received during a critical time. I hope that sharing this feedback will contribute to improvements in patient care and staffing at the hospital.
Visited Neonatal Care on July 2024
Review titled Queen Elizabeth Hospital
Replied on 07 August 2024
Dear Wendy. Thank you so much for taking the time to give feedback on the care you received when you attended the Queen Elizabeth site maternity service. I am so sorry to learn of your experience and can see that it might be helpful to explore the issues you have brought to our attention in more detail with you. If this is something you would like to do please get in touch with the complaints team via email: LG.ComplaintsTeam@nhs.net who will be pleased to assist you to either arrange a meeting or a conversation with a senior midwife in the first instance to explore how we can best address the issues you raise. Kind regards Sue Sue Chatterley Associate Director of Midwifery & Neonatal services Lewisham and Greenwich NHS Trust
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Review titled Amazing staff
Rated 5 stars out of 5
by Anonymous - Posted on 04 July 2024
I came into hospital with an asthma attack and stayed over night to be observed. I was in a very stressed out and bad mood coming in as I was struggling to breathe properly and I had already been dismissed by a doctor in another facility who said I was fine. As soon as I started the triage process I was completely reassured and settled down as all the staff who helped me were extremely comforting and helpful. Thank you so much to anyone who helped me during this stay, you are all exceptional!
Visited Accident and emergency services on July 2024
Review titled Queen Elizabeth Hospital
Replied on 05 July 2024
Thank you for your feedback, it is fantastic to hear you felt cared for from the moment you arrived. I will share this with the team. Kind regards, Amanda Yates Matron Emergency Department Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Great Practice
Rated 5 stars out of 5
by Brenda Myers - Posted on 21 June 2024
I was at the ER at the QEH June 20,2024 and I was so pleased with how I was treated. The Dr., nurses and support staff were very efficient and kind. They explained everything to me thoroughly and saw to it that I understood what was taking place at all times. I had a very pleasant experience! There was very little wait time! Thank you
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital
Replied on 26 June 2024
Dear Breda, I am glad you had a positive experience whiles receiving care in our department. Thank you for your feedback and your kind words to the doctors and nurses. We always aim to provide the best care for our patients. I will share your feedback with the team. Kind Regards George Adomako Matron Emergency Department
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Review titled Amazing Staff - Thank you!!!
Rated 5 stars out of 5
by Fiona - Posted on 26 June 2024
My GP referred me to the, Urgent Surgical Assessment Unit. The staff couldn't have been nicer and helpful. I really appreciate the care I was given. I understand the pressures on the staff and I know they all do a very hard job. What a wonderful hospital and thank goodness for everyone that works there. Thank you all!!!
Visited General Surgery on June 2024
Review titled Queen Elizabeth Hospital
Replied on 05 July 2024
Dear Fiona Thank you for the lovely feedback. This has been passed on to the team, we are pleased that you had such a positive experience. Kind Regards, Michelle Reis Matron Surgery Lewisham and Greenwich NHS Trust
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Review titled Excellent care
Rated 4 stars out of 5
by Jessica Barnes - Posted on 18 June 2024
My son received wonderful care in the A&E department today. The doctor was excellent and all the nursing staff were very friendly and competent. I greatly appreciate the hard work of the NHS staff under not easy working conditions!
Visited Accident and emergency services on June 2024
Queen Elizabeth Hospital has not yet replied.
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Review titled What a disgrace of a health system
Rated 2 stars out of 5
by Anne H - Posted on 07 June 2024
Broken down and unkept A & E. Don’t even have a microphone to call patients over the noise of the waiting room. Not enough chairs for the patients. After bring seen waited over 5 hours to get X-ray and blood results. Broken system.
Visited Accident and emergency services on June 2024
Review titled Queen Elizabeth Hospital
Replied on 14 June 2024
Dear Anne, I am sorry to hear of the negative experience you had whilst in our department. We try to keep the area as clean and tidy as possible but this can be quite difficult during periods of peak activity as at times the congestion can lead to standing room only. Our tanoy system is utilised for announcing emergency calls to staff in the department and on occasion for communicating with colleagues and patients, however, it would not be suitable to use for calling each and every patient in the waiting area as it would potentially block the channel when required in an emergency. I apologise once again for your poor experience and thank you for feeding back to us, I hope you have now received the treatment you required and are recovering well following your recent illness. Kind regards, Amanda Yates Matron Emergency Department Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Excellent care
Rated 5 stars out of 5
by Emma bateman - Posted on 24 May 2024
Was seen today 24/05/2024 and had my grandson with me and I cannot praise the staff . Had my ecg by a wonderful lady who involved my grandson throughout and when I was being seen by the consultant she kept his chatty self occupied with drawings and stickers. He and myself left feeling elated at the amazing patient care inside out. What a credit to cardiology she is . Wonderful lady with impeccable people skills. Also had a thorough consult which was explained in depth with compassion and care . 5 stars and more.
Visited Cardiology on May 2024
Review titled Queen Elizabeth Hospital
Replied on 25 June 2024
Morning Emma Thank you for taking the time to tell us about the staff and your care in the Cardiology. Your comments have been passed to the unit managers to share with the team. Kind regards Patient Experience Team
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Review titled Fabulous consultant and wonderful support staff
Rated 5 stars out of 5
by Hippy Lassie - Posted on 02 June 2024
Attended a check-up appointment following hip surgery I had several years ago. My surgeon is consistently fabulous - a Superman Surgeon, while also being wonderfully personable. The support staff, receptionists, cleaners, nurses - working so hard on a bank holiday (27 May) - also need special mention. They were so friendly and helpful. I would like to highlight, especially, the woman who I think was the main nurse working at the orthopaedic station that morning. She had a lovely manner about her, and I noticed how well and gently she was guiding and encouraging a young trainee nurse from a local university, who had recently started a placement at the hospital. Well done everyone. You are all appreciated!
Visited Orthopaedics on May 2024
Review titled Queen Elizabeth Hospital
Replied on 25 June 2024
Good morning Thank you for taking the time to tell us about the staff and your care you received at the Orthopaedic Department. Your comments have been passed to the unit managers to share with the team. Kind regards Patient Experience Team
Information supplied by Lewisham and Greenwich NHS Trust