Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled Emergency blood tests lost
Rated 1 star out of 5
by Anonymous - Posted on 22 December 2023
My husband spent 8 hours for the troponine result and after 8 hours they told him they lost the blood sample .
Visited Accident and emergency services on December 2023
Review titled Queen Elizabeth Hospital
Replied on 28 December 2023
“ I am very sorry to hear this, the process within our ED is that the bloods are sent at the earliest opportunity and then reviewed by the clinical team. I am sorry to hear that this was delayed in this instance and therefore picked up later than we would like. The Trust is working very hard to combat delays in our ED, we have experienced significant pressures of late but are working hard to improve on delays and patient experience. Once again I apologise for the delays and for any distress this caused”. Thank you, Amanda Yates ED Matron
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Review titled Great care - Ward 15
Rated 5 stars out of 5
by Anonymous - Posted on 03 January 2024
As expected, there was a long wait to be triaged in A and E , sitting in a wheelchair in agony from 12.30pm, i was then moved sub acute where i gratefully received iv meds as was in terrible pain. Admitted at midnight after my CT scan showed acute pancreatitis and a blood clot. I can honestly say the staff in Ward 15(b) were amazing, from the doctors, nurses to the hca’s, cleaning and catering staff. I spent three weeks there, was visited by the pain management team and ITU regularly when i was really poorly. Each time an Xray, CT scan, MRI or ultrasound was requested by the Dr’s doing the ward round, i was whisked away to have it done the same day. Cannot fault the treatment i received
Visited General Surgery on November 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled Left high and dry
Rated 1 star out of 5
by Malcolm Crowhurst - Posted on 02 November 2023
Had several visits as have a torn tendon in my left shoulder, was recommended keyhole surgery. The operation was first cancelled as the surgeon was in America and rang us to say don’t turn up. We have been given two dates since, both of which have been cancelled, one was on a Saturday and when we got there was informed no ops were carried out on a Saturday. The last appointment we were told a date will be sent for the operation, have heard nothing since. I have been left with a painful shoulder, cannot drive and am feeling hopeless about ever getting this op.
Visited General Surgery on October 2023
Review titled Queen Elizabeth Hospital
Replied on 13 February 2024
Dear Mr Crowhurst Having looked into this case it appears that the planned operation for 29 August 2023 was cancelled as the consultant was delayed in travelling back from abroad due to a flight delay. The surgery date was then rescheduled to 24 October 2023 and was then cancelled again due to planned leave requested 6 weeks in advance. It is very poor to cancel a patients operation twice and this is unusual however this does not take away from the poor experience which you suffered for which I sincerely apologise. I can see no previously planned operation dates for any Saturdays’ and we certainly would not usually book elective surgery on a weekend. I note your operation is now confirmed for 21 November 2023 and I wish you the best with this. Kind Regards David Wall Associate General Manager
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Review titled Poor post natal service
Rated 1 star out of 5
by Rohan - Posted on 10 October 2023
The delivery suite has good nurses and carers however it all goes downhill from there. The midwives in post natal department are bad! Our midwife was rude and seemed like she really did not care. This is my second time experiencing this hospital and would definitely would not suggest this hospital to anyone as it is always chaotic coupled with very below par night midwives.
Visited Maternity services on October 2023
Review titled Queen Elizabeth Hospital
Replied on 12 October 2023
Dear Rohan Thank you for taking the time to review our service and feedback your experience. I was pleased to learn that you had a positive birth experience on our Delivery Suite. We take the concerns you raise seriously and would like to discuss these with you more. If you would like to discuss your care please contact PALS …… pals.lewisham@nhs.net and we will arrange a meeting with our Postnatal Ward Matron.’’ Best Sophie Sophie Russell Head of Midwifery Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Outstanding care and service
Rated 5 stars out of 5
by Emma Bateman - Posted on 25 October 2023
Upon arrival I was booked in within 20 minutes and seen by the triage nurse who promptly sent me to the appropriate department where I only waited a further 20 minutes to be seen by a very caring and understanding Dr who explained what was causing the pain along with what painkillers he was prescribing me and how to take them. This was my 1st experience here and I can hand on heart say I was very impressed and would recommend .
Visited Accident and emergency services on October 2023
Review titled Queen Elizabeth Hospital
Replied on 06 November 2023
Dear Emma, Thank you for your feedback, I hope you are now in good health. It is great to hear that you had a positive experience whilst visiting our department, we will share your comments among the team. Thank you for sharing your experience with us. Amanda Yates ED Matron
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Review titled Felt well looked after
Rated 5 stars out of 5
by Anonymous - Posted on 30 October 2023
My daughter was recently admitted to queen Elizabeth children’s hospital acute receiving ward, I have left feeling so thankful to the amazing nurses on this ward who helped care for my daughter, the nurses we seen were very professional and really cared for my baby. I can’t thank them enough. Every member of staff we came across on the ward was so pleasant and made you feel at ease. It made a really horrible and stressful time a little easier having staff that really care about their patients especially babies and young children.
Visited Children's & Adolescent Services on October 2023
Queen Elizabeth Hospital has not yet replied.
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Review titled General environment
Rated 1 star out of 5
by Anonymous - Posted on 18 October 2023
I was referred by my local GP to assess for IV antibiotics. The reception staff whilst pleasant has no social skill to greet the patient with a good morning even when I said that to them. The environment left little to be desired ,the waiting area is cramped and uninviting. Patients has not enough seats hence crowding to the back wall.Very well staff but if only they tell you what to expect next for example I was triage and was told to sit and wait , then I had blood taken but not told what sort of test ? I was simply directed back with cannula insitu and never said who is seeing me next. The staff are busy but not overwhelmingly as there are many personnel around.Staff do their job pleasantly but communication is not their forte. 4 empty jugs just left on the side. Why is there no water fountain as patient like me won’t want to leave the room in case we miss our slot! The whole environment is unloved and outdated!!
Visited Accident and emergency services on October 2023
Review titled Queen Elizabeth Hospital
Replied on 20 October 2023
Dear Patient, Thank you for your feedback. I'm sorry for the experience you had whilst accessing care at Queen Elizabeth Hospital. Unfortunately we cannot tell from your feedback which service this is related to, so we are unable to address your concerns directly. Please contact the Patient Advice and Liaison Service (PALS) on pals.qeht@nhs.net with further information so that we can look into the issues you have raised. Thank you Patient Experience Team
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Review titled Great service
Rated 5 stars out of 5
by Anonymous - Posted on 18 July 2023
I went to this hospital to take one of my residents for her appointment. The staff couldn't of been more helpful, we got seen to quite early and the receptionist was very helpful with contacting the transport company to take us home.
Visited Don't know on July 2023
Review titled Queen Elizabeth Hospital
Replied on 19 July 2023
Thank you for taking the time to give us feedback, we are pleased to hear your experience was so positive. Kind regards The Patient Experience Team
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Review titled The best care I’ve ever received
Rated 5 stars out of 5
by Michaela Anaka - Posted on 23 July 2023
The Rheumatoogist, team and all the Rheumy Nurses are fantastic it is first class care I have received from the moment I first became a patient. I am in awe of the level of care I have received and any time I was in a crisis they are just a phonecall or email away. I will forever be grateful for the fantastic professional care I have received from world class experts in their field. Thank you
Visited Rheumatology on July 2023
Review titled Queen Elizabeth Hospital
Replied on 21 August 2023
Dear Michaela Thank you for your feedback. The Rheumatology team were delighted with your comments and glad that your experience of the care they provided was so positive. Kind regards Patient Experience team
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Review titled Efficient department
Rated 5 stars out of 5
by Colin - Posted on 21 June 2023
I attended urology for a prostate biopsy on Monday 5th June. Although the procedure was unpleasant, the staff were amazing and everything was explained to me. I was treated with the greatest of care and dignity and although I felt a little 'wobbly' after the procedure, I was soon able to go home...
Visited Urology on June 2023
Review titled Queen Elizabeth Hospital
Replied on 18 July 2023
Dear Colin Thank you for your feedback, this has been shared with the clinical team. It is always nice to hear when a patient has had a positive experience. Kind regards The Patient Experience Team
Information supplied by Lewisham and Greenwich NHS Trust