Queen Elizabeth Hospital
Stadium Road, London, SE18 4QHContact details and Patient Advice and Liaison Service (PALS)
Patient ratings and reviews
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Reviews
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Review titled A good experience
by Sandie823 - Posted on 27 April 2023
I had an appointment today with dermatologist. Saw a delightful, reassuring consultant. She was lovely. A good experience.
Visited April 2023
Provided by Care opinion
Review titled Queen Elizabeth Hospital
Replied on 24 May 2023
Dear patient, Thanks you for feeding back on your recent experience with a dermatology appointment at our hospital. We are glad your experience was so positive. Your comments have been forwarded to the managers in the department who have shared your feedback with their team. Kind regards, The Patient Experience team
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Review titled No information available
Rated 2 stars out of 5
by Tahir - Posted on 13 March 2023
Sitting for 4hours, do not know when my turn will come, no water provided, poor ventilation, no one is available for information.100's of people 2 doctors are calling patients name.
Visited Don't know on March 2023
Review titled Queen Elizabeth Hospital
Replied on 16 March 2023
Dear Tahir, I am very sorry to hear of your poor experience whilst awaiting treatment in our department. We try to provide estimated waiting times on the large screen in the waiting area as this regularly updates depending on the pressures within our department. I apologise if drinking water was unavailable, we use jugs of water for patient use in the waiting area, I will remind all staff to ensure this is refilled regularly to avoid future incidents. Please be assured that there are multiple doctors and nurses working on shift at any one time, staff are based in areas of differing acuity, and we aim to see all of our patients at the earliest opportunity. I am sorry that you experienced such delays during your visit. Kind regards, Amanda Yates Matron Emergency Department
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Review titled Horrendous
Rated 5 stars out of 5
by Anonymous - Posted on 04 December 2023
My daughter had a c-section she had a few complications from it while some of the staff we’re great the night staff were horrendous my daughter was told by the anaesthetic staff to not get up she had to with my help as he bed was wet were she had a accident the night nurses gave me the sheets and did not on any circumstances attempt to help me put them on they sat by the desk all night and did nothing even when we ask for medication I had to remind them that my daughter needed her morphine total shambles these staff are being paid to do nothing but sit at a desk
Visited Maternity services on March 2023
Review titled Queen Elizabeth Hospital
Replied on 08 December 2023
‘’We are sorry to learn of your experience. We take all feedback seriously and will be sharing this with our maternity teams. If you would like to discuss individual aspects of your care further please contact pals.lewisham@nhs.net and we will arrange a meeting with a member of the senior midwifery team’’. Best Sophie Sophie Russell Head of Midwifery Queen Elizabeth Hospital Lewisham and Greenwich NHS Trust
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Review titled Terrible service as always.
Rated 1 star out of 5
by Sarah - Posted on 12 March 2023
I chose to have my maternity ultrasounds at this hospital as its closest to us. However, I will not be giving birth here. I've been to this hospital many times and each time the experience is beyond poor. I went for a scan last week to be told my baby is in a potentially dangerous position for birth. I asked the sonographer what the procedure was going forward and he looked me square in the face and really said "I have no idea." Instead of being professional and directing me to someone who could help. I was left feeling scared and confused. Nothing was followed up since then. Absolutely diabolical.
Visited Maternity services on March 2023
Review titled Queen Elizabeth Hospital
Replied on 04 April 2023
Please accept our apologies for the negative experience you have involving your recent visit to the Obstetric Ultrasound department. In order to improve the service we provide, please contact our patient advice liaison service (PALS) on 020 8836 4592 or via email on pals.qeht@nhs.net and provide your details so we can investigate the issues that you have raised. Regards Tracey Chung Quality Manager for Imaging
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Review titled Disgraceful attitude of Nurse & Consultant
Rated 1 star out of 5
by Debbie Anne Coyle - Posted on 09 March 2023
Disgraceful appointment attended by my daughter today and rude nurse. Consultant had no idea of the reason for my daughters appointment and asked for dates of previous surgery and treatments. She had no notes and made no effort to look up the details on Pims or Adastra’. When leaving outpatients C the nurse did come and apologise but only because I’d mentioned to a colleague that I work for Urgent Care at the Princess Royal University Hospital and that I was shocked by her rudeness. I spoke to Pals who attempted to call a manager to come and speak to us but they were obviously busy and we had a 8 month baby who was unsettled so decided to leave it. If todays events are repeated at my daughters next appointment then we will definitely be making a formal complaint. I appreciate that working in highly stressful circumstances on a regular basis can sometimes cause clinicians to lose site of the empathy which we all deserve but the overall appointment was 100% inadequate. I work long shifts booking in A&E patients in what can quite often be extremely stressful but always treat patients with respect.
Visited Ear, Nose & Throat on March 2023
Review titled Queen Elizabeth Hospital
Replied on 28 April 2023
Dear Debbie Anne Coyle, Thank you for taking the time to feedback to us about your experience. We were sorry to hear about the disappointing appointment you had at the Queen Elizabeth Hospital recently. We shared your comment with the clinical team and they responded as follows: My staff explained her side of the event in question. She is one of the most professional staff who holds herself accountable when she is wrong. Please accept our humble apology for how you experienced your appointment. We had a reflection on the event. Kind regards Karen Davy, Nurse Manager Outpatient Dept Please accept our apologies for the negative experience you have had. If you would like us to investigate further. Please contact our patient advice liaison service (PALS) by email at pals.qeht@nhs.net or by phone on 020 8836 4592. Kind regards, Patient Experience team
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Review titled X Ray Department
Rated 5 stars out of 5
by Maggie - Posted on 14 February 2023
I attended today for an X-ray. The staff were so helpful and efficient. I was out of the hospital in 20 minutes. I anticipated a long wait. Than you so much.
Visited Don't know on February 2023
Review titled Queen Elizabeth Hospital
Replied on 20 February 2023
“Thank you for your positive comments about the radiology service and staff. We always aim to put the patient’s wellbeing as a priority, and I am glad that you had such a positive experience. We will shared your comments with our team.” Regards Tracey Chung Quality Manager for Imaging
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Review titled phone not picked up
Rated 2 stars out of 5
by George Gilmore - Posted on 28 February 2023
tried to contact my sister who was taken to the hospital with heart problems, we tried lots of different phone numbers but nobody picked the phone up worse of all they just cut us off you can see why this hospital has such a bad reputation
Visited Don't know on February 2023
Review titled Queen Elizabeth Hospital
Replied on 03 March 2023
Dear George Thank you for your feedback, we are sorry to hear about your experience. Your comments have been documented. If you would like us to address this further please contact the PALS department on pals.qeht@nhs.net Kind Regards Patient Experience Team
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Review titled Amazing service
Rated 5 stars out of 5
by Sophie - Posted on 25 January 2023
I just wanted to say a big thank you to all the staff in the maternity unit. All of the midwife’s were reassuring and made me feel at ease including those in the day care unit. I had a c section and all the staff involved were amazing and the after care received was all very positive. Thank you again.
Visited Maternity services on January 2023
Review titled Queen Elizabeth Hospital
Replied on 03 March 2023
Dear Sophie Many congratulations on the birth of your baby. Thank you so much for your kind words and for sharing your feedback; it is much appreciated and has been shared with the different teams that looked after you throughout your maternity journey. It has made our day! With best wishes.’ I hope this is helpful but please let me know if you need anything else. Kind regards Sue Chatterley Head of Midwifery Queen Elizabeth Hospital
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Review titled Fantastic care during labour and delivery
Rated 4 stars out of 5
by Rajasree Variyar - Posted on 28 March 2023
I'd like to express my heartfelt thanks to the wonderful midwives and doctors who helped deliver my daughter on January 8th 2023. I was treated with care and compassion while in extreme pain, and the management of my slightly problematic delivery was carried out with great encouragement. I was made to feel safe and as comfortable as possible throughout the process. Thank you for delivering my daughter safely and in particular to the incredible midwives for treating me with such kindness, care and friendliness!
Visited Obstetrics And Gynaecology on January 2023
Review titled Queen Elizabeth Hospital
Replied on 25 April 2023
Dear Rajasree, Thank you for taking the time to provide feedback, we're glad your experience was so positive. Your comments have been forwarded to the managers in Maternity who have shared your feedback with their teams. kind regards The Patient Experience Team
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Review titled e a ward ct
Rated 2 stars out of 5
by andrew watson - Posted on 26 January 2023
my dad was came in by ambulance to e a after a ladder fall i am not happy with e a because he in a lot of pain my dad seen an e a doctor was told he could have some pain relive and needed a scan my dad had to have a ct scan in a lot of pain he could hardly move or walk my dad asked at ct scan about some pain relive they told him that he could go back to e a and have pain relive but it would be 3 to 4 hours wait to go back to have a ct scan so my dad had to fight through the pain when my dad go back to e a he did finally get some pain relive my dad was left in the e a assessment corridor for 16 hours before given a room to sleep in the next Moring i had to ring e a as they dint give him any breakfast they e a told my dad he had broken 3 ribs e a finally put him on a ward my dad said while in e a in the room they gave him to sleep the people of e a was complain about m dad crying in pain the ward doctor told my dad it was 4 ribs broken not 3 i would like to thank all the ward doctor and the staff in ward one who looked after my dad they was great so thank you i would also like to say that when he was sent to the discharge lounge he had to wait 2 hours 30 minuets for he tables to come home with i would all so like to thank the staff at ct scan as they was great with my dad
Visited Pain Management on January 2023
Review titled Queen Elizabeth Hospital
Replied on 03 February 2023
Emergency Department “Dear Mr Watson, I am very sorry to hear that your father had a bad experience whilst being cared for in ED. We aim to give our patients analgesia at the earliest opportunity, I can only apologise if this was delayed on this occasion. The Trust has been under immense pressure recently and we have had times where patients were cared for in an area that is less than ideal such as corridor and boarded beds, I apologise that this was the case for your father and want to reassure you that we are working very hard to combat our current pressures and bed capacity. Please let me know if I can help or you wish to discuss this any further.” Kind regards, Amanda Yates ED Matron Radiology Thank you for the positive feedback on the radiographers who performed the CT scan for your dad, we will pass this onto the CT team. We always try to make patients who are in pain as comfortable as possible for their scan, especially as radiographers are not able to prescribe pain medication, and we acknowledge that the scan can still be difficult for patients to endure. We hope that your dad is recovering well. Regards Tracey Chung Quality Manager for Imaging Ward 1 Discharge Lounge Mrs Coiley would like to thank you for your positive comments about ward 1. With regards to the discharge lounge Mrs Coiley explains that this is an area patients can wait whilst their medication is prepared from pharmacy. She is sorry that you experienced a delay. Thank you Ann-Marie Coiley Head of Nursing
Information supplied by Lewisham and Greenwich NHS Trust